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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

May 10, 2018

The way, the car buying should be! Very nice, knowledgeable and passionate people. Large inventory, most likely you will find what you are looking for. I will recommend this dealership More

by Andige
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarkis Mkrtchyan, Sonny Santa Ana
May 14, 2018 -

Mercedes-Benz of Ontario responded

Hello Andige, We value your feedback and are excited to hear our team provided you with outstanding service and our large inventory made it easy for you to find the exact car you were looking for. Thank you for your kind recommendations and congratulations on your new Mercedes-Benz! Sincerely, Heather Lewis- Client Care Manager

May 06, 2018

Service Mike has been my service rep for 16 years. He is knowledgeable of the dealership & has always been fair and accurate with my vehicles needs More

by Lcclark
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
May 07, 2018 -

Mercedes-Benz of Ontario responded

Hello Lcclark, Thank you for taking the time to share your feedback on Mike. We value you as our guest and are thrilled to hear Mike has continued to provide you with the outstanding service you deserve. As always, if we can be of any further assistance, please feel welcome to reach out. Kind regards, Heather Lewis- Client Care Manager

May 03, 2018

First Time Mercedes Buyers Dennis was AWESOME! Came looking for a pre-certified and ended up leaving with a new C Class. He was very attentive to our needs and we didn’t feel pr More

by Soccrmd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rachel, Dennis Veals
May 07, 2018 -

Mercedes-Benz of Ontario responded

Hello Michael & Kim, Welcome to the Mercedes-Benz family! We are thrilled to hear Dennis helped you take home a new C-Class. Thank you for your generous recommendations. We wish you many enjoyable miles in your new vehicle. Kind regards, Heather Lewis- Client Care Manager

May 03, 2018

Best Salesman I Ever Had!!! This was the best experience I had purchasing a vehicle. Dennis was so great! I stopped by when I was in Ontario for a weekend family celebration. Eve More

by Ontario
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Veals
May 07, 2018 -

Mercedes-Benz of Ontario responded

Hello Renee, Thank you for your kind feedback. I am thrilled to hear Dennis was great in providing you with an amazing experience. Should you need any further assistance, please do not hesitate to reach out. Sincerely, Heather Lewis- Client Care Manager

May 01, 2018

Great seller , willing to take time with the customers care and financially. I would recommend this seller/dealer to all my friends. Thumbs up A+++ More

by Xxlovaboy90xX
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sarkis Mkrtchyan, Abe Raad
May 29, 2018 -

Mercedes-Benz of Ontario responded

Hello , Thank you so much for the review. Mercedes-Benz looks forward to serving you in the future. Please contact me directly if I can be of assistance. Kind Regards, Rose Lucero | Client Relations Advocate | Direct (909) 212-8541

May 01, 2018

It wasn't as hectic as I imagined it would be. I had bought a MB at another independent dealer. I liked it but wasn't as pleased with it as I thought I should be. Found something that brought me a More

by subroc@aol.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Del Toro
May 29, 2018 -

Mercedes-Benz of Ontario responded

Hello , Thank you so much for the four star review. Mercedes-Benz looks forward to serving you in the future and earning that 5 star rating. Please contact me directly if I can be of assistance. Kind Regards, Rose Lucero | Client Relations Advocate | Direct (909) 212-8541

May 01, 2018

Awesome customer service Really happy with Gerald Corona for all his help very professional Did keep me an update on the progress of my replacement key Santiago gave me ag More

by Love Mercedes Benz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Corona, Santiago Banuelos
May 07, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your feedback on Gerald and Santiago. It is great to hear Gerald did an excellent job at keeping you updated on the progress of your replacement key and Santiago found you an excellent price on a new key chain. If we can be of any further assistance, please feel welcome to reach out. Kind regards, Heather Lewis- Client Care Manager

April 21, 2018

Worst experience of buying a car here I am writing this regarding my really really bad and unacceptable experience about purchasing CPO at one of your dealership, Mercedes benz of ontario. More

by anirut111
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris Garchitorena
Apr 27, 2018 -

Mercedes-Benz of Ontario responded

Hello, Thank You for taking the time to speak to Sarkis in regards to the recent sales experience. Please accept our apology for any delays in communication. We understand that many factors go into each and every vehicle purchase, our goal is always customer satisfaction. Sarkis looks forward to helping you find a vehicle that will suit all your needs. Kind Regards, Rose Lucero | Client Relations Advocate

Apr 27, 2018 -

anirut111 responded

After reading the reply from Rose, the good thing is she apologize. However i think she missed the point that it was not the delays that made me upset and very disappointed. The ignorace and unprofessional were the main keys that made things worst. There were delays from your end only not mine. I do understand that all possible factors effect the purchases but dont you think 7 days or more is acceptable for the car purchase timeframe? At the end the car that i liked was sold while i was still waiting for your guys answer, i was treated unprofessinonally by your guys, i wasted my time for a week, so nothing good comes out of this.

April 21, 2018

Making it happen Sonny & Sarkis understood our desires without wasting our time. Exceptionally took care of us! Made us feel comfortable with little snags along the wa More

by FABL-ous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny Santa Ana 5 Stars, Hector 5 Stars, Michael Burns, Anthony Del Toro, Sarkis Mkrtchyan
Apr 23, 2018 -

Mercedes-Benz of Ontario responded

Hello FABL-ous, Thank you for taking the time to share your feedback on Sonny and Sarkis. It is wonderful to hear our team took the time to make you feel comfortable and help you find the perfect Mercedes-Benz. Congratulations on your purchase and welcome to the Fletcher Jones family! Best, Heather Lewis- Client Care Manager

April 16, 2018

Very good and knowledgeable of his dealership. I have been coming to see Mike for years. He has always been great 👍🏾 Mike is very detailed and he makes sure that you understand everything before More

by Kavincampbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Apr 19, 2018 -

Mercedes-Benz of Ontario responded

Hi Kavin, Thank you for your loyalty to Mercedes-Benz of Ontario. I am thrilled to hear Mike continues to provide you with outstanding service each time you visit. As always, we look forward to assisting you again. Best, Heather Lewis- Client Care Manager

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