Mercedes-Benz of Ontario

Great seller , willing to take time with the customers care and financially. I would recommend this seller/dealer to all my friends. Thumbs up A+++ , willing to take time with the customers care and financially. I would recommend this seller/dealer to all my friends. Thumbs up A+++ More

Worst experience of buying a car here I am writing this regarding my really really bad and unacceptable experience about purchasing CPO at one of your dealership, Mercedes benz of ontario. I am writing this regarding my really really bad and unacceptable experience about purchasing CPO at one of your dealership, Mercedes benz of ontario. I was interested in CPO 2017 C300 coupe. I applied credit application online through the website on Friday april 13 at night. SO the next day, sales rep call me. His name is Chris. He said he will follow up with the financial manager and let me know before noon due to my credit score was low. I totally understand him at that time. (i was originally had appointment with bevel hills BMW at night because my credit was approved by BMW Financial but I did like C300 coupe more so I wanted to get it from your dealerships first) Around 2 PM I called him and could not get a hold of him. So I emailed him. He replied back saying that its busy at the dealerships. He had 3 clients and sold 2 cars already. I totally understand that walked in customers has more priority that me. Then Financial manager called and asked me couple questions about my financial. after the call, he said he will get back to me or ask sales rep contact me after he talked with MB financial office. I waited for whole day. then another sales rep name Sunny emailed me and told me that he will get the answer by Monday april 15 which was fine with me. I called again Monday. They could not get the answer for me. Then I called again on Tuesday. The second sals rep, Sunny, was helping me followed up with his financial manager. Then he said the financial manager has appointment with MB Financial to discuss on Friday April 20. So today I call. again no answer. no update. The most unacceptable and made me more upset is the car is sold today. I know i do have some issues with my credit. but i have been working with the dealerships for 7 days. i even asked if I can put the money down to reserve the car first. and if my credit was not approved by MBUSA, you can just refund me the money. NO. No one respond back to me. This this the worst experience ever for buying the car. I know I am a small customer. But if you want to deal with big customer, let me know so I can go buy somewhere else. I total owned 4 mercedes and 2 BMW. I am currently own 2013 GL450. I defiantly going to buy benz again because i like the car and brand BUT I DEFINATELY WILL NOT BUY FROM YOUR DEALERSHIPS OR YOUR NETWORK EVER AGAIN EVEN YOU ARE THE ONLY ONE DEALER THAT HAS THE CAR More

Making it happen Sonny & Sarkis understood our desires without wasting our time. Exceptionally took care of us! Made us feel comfortable with little snags along the wa Sonny & Sarkis understood our desires without wasting our time. Exceptionally took care of us! Made us feel comfortable with little snags along the way. Bottom line - they made it happened for us to own our first Mercedes Benz. Hector pleasantly helped us test drive cars. Davidson, finance dept. was the best. More

Very good and knowledgeable of his dealership. I have been coming to see Mike for years. He has always been great 👍🏾 Mike is very detailed and he makes sure that you understand everything before I have been coming to see Mike for years. He has always been great 👍🏾 Mike is very detailed and he makes sure that you understand everything before you leave. More

Expemplary service My service manager, Rudy, always goes above and beyond to make my experience convenient and enjoyable. I’m always in and out in very little time and t My service manager, Rudy, always goes above and beyond to make my experience convenient and enjoyable. I’m always in and out in very little time and the service provided is exemplary. This dealership and particularly my advisor are exceptional. More

Great service! Jorge is an exceptional service professional. Whenever I have a question, a quick call to Jorge is all I need to get the ball rolling. My husband a Jorge is an exceptional service professional. Whenever I have a question, a quick call to Jorge is all I need to get the ball rolling. My husband and I both have MB’s and are very appreciative of Jorge’s expertise, quickness of arranging service, and positive interactions with us. Thanks Jorge for being such an expert ! More

Excellent Customer Service at Ontario Mercedes Had service done on my car and the service was the best! Process People Quality.....Great work.! The Service Adviser Rudy Ramirez exhibited one of Had service done on my car and the service was the best! Process People Quality.....Great work.! The Service Adviser Rudy Ramirez exhibited one of the best Customer Service responsiveness I have ever seen. Excellent place to have car serviced More

Amazing customer service! Just experienced my first service appointment with Jorge Montoya and it was an amazing, easy going experience. He made the process quick, informative Just experienced my first service appointment with Jorge Montoya and it was an amazing, easy going experience. He made the process quick, informative and I will definitely be back to continuing all my future services. More

Exceptional service from Michael Doehla My husband and I have followed Mike from the time he was at the MB Monclair to Penske West Covina and now to Ontario. He is such a kind-hearted gentle My husband and I have followed Mike from the time he was at the MB Monclair to Penske West Covina and now to Ontario. He is such a kind-hearted gentleman it feels he is part of our family. We can just leave our car with him and he will do the rest, giving us the best service including the price. We just drop off the car and he will call us when done. Thank you Mike and God bless you and your family. Connie and David More

Excellent service from Gerald Corona He is a world class service leader with excellent people's skill. Our family loves his congeniality and professionalism. He also went above the call o He is a world class service leader with excellent people's skill. Our family loves his congeniality and professionalism. He also went above the call of duty in helping my sister in repairing her car. Thanks a million. More