Mercedes-Benz of Ontario

When buying a "certified" vehicle. Make sure you understand the threshold of the certification. For example, I bought a 2021 certified car with 12,000 miles (10/22) and when I came in Make sure you understand the threshold of the certification. For example, I bought a 2021 certified car with 12,000 miles (10/22) and when I came in (3/23) the service advisor informed me that I need to replace the brakes. The MBZ certification is that the breaks have 5min or more on the car for certification--and the breaks had 5min at that time. Meaning that it just passed. Given that MBZ Ontario is a Fletcher Jones company, any consumer would reasonably expect that it would replace the break (customer service) and not just pass the cost of the break to the consumer down the road. In speaking with James, Service Manager, he informed me: "If we had replaced the brakes then the price of the car would have been higher." This is logic doesn't fit since the consumer would need to cover the cost on the first visit after he/she bought the car. Also, why not provide the level of customer service that is expected? Fix the breaks and make the price of the car higher and let the consumer make the decision to pay for it or not. Folks after “after 15 years in the business” as James stated a reasonable prudent person would understand that passing the cost of repairs for the sake of certifying a vehicle goes against any ethical professional standers. By the way Phil was great in the service department and provided the quality of customer service that anyone can come expect from Fletcher Jones. More

Excellent care & great deal from Frank & Jason. My daughter was very happy with her Mercedes Benz GLB 250 My daughter was very happy with her Mercedes Benz GLB 250 More

I’m from San Francisco I had a problem in my car I meet Wardak he so friendly &helpful I finish all paper @15 mints I returned back to home he send mesgge to me to make sure I’m safe & no problem thank you Wardak he so friendly &helpful I finish all paper @15 mints I returned back to home he send mesgge to me to make sure I’m safe & no problem thank you Wardak More

Friendly service, good sales people. The dealership really makes the clients feel valued. The associates give attention to all the small details that give us a differentiated experience! The dealership really makes the clients feel valued. The associates give attention to all the small details that give us a differentiated experience! More

Great customer service. overall My first experience with Mercedes , no words ! Very pleased and Ali all I can say he’s the best overall My first experience with Mercedes , no words ! Very pleased and Ali all I can say he’s the best More

It took only 10 minutes to finalize the deal. No sales preasure, they delivered the car to the house. . No sales preasure, they delivered the car to the house. . More

Inayat Patel was extremely helpful and patient with us when we brought in our GLC AMG 63. We found out when we got there that we had to leave our vehicle with this dealership; and it was for approximately when we brought in our GLC AMG 63. We found out when we got there that we had to leave our vehicle with this dealership; and it was for approximately 3 weeks because of an internal Timing issue. Our warranty covered everything and of course we received a loaner car and was kept in the loop every week regarding its progress. Thanks again Inayat for the your patience and reassuring words. Great job:)! More