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Mercedes-Benz of Ontario
Ontario, CA
1,262 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,262 reviews
April 02, 2023
Ree was kind and helpful. I saw Christian Lopez who’s normally my advisor- I said hi! & he took my service call on. He’s just so kind and thoughtful! Everyone at MB of Ontari I saw Christian Lopez who’s normally my advisor- I said hi! & he took my service call on. He’s just so kind and thoughtful! Everyone at MB of Ontario is so kind and thoughtful. Christian though… he’s literally the reason I will continue to buy MBz! He’s so professional knowledgeable and supportive. He remembers conversations and checks in. He keeps me apprised to the service situation and is committed to excellence. I genuinely love taking my GLA250 in because I know it’s going to get the royal treatment just like I do! I so appreciate the awesome customer service and service support! Additionally, the car wash is better than a $500 detail/wax job!! Thank you to each and everyone on the crew at MB Ontario!!! I’ll be a customer for life!! More
by Ms.M
Employees Worked With
Mike Doehla , Tony Garcia, Yogi Kang , Christian Lopez, Eric Anaya, Ree Wardak
March 14, 2023
When buying a "certified" vehicle. Make sure you understand the threshold of the certification. For example, I bought a 2021 certified car with 12,000 miles (10/22) and when I came in Make sure you understand the threshold of the certification. For example, I bought a 2021 certified car with 12,000 miles (10/22) and when I came in (3/23) the service advisor informed me that I need to replace the brakes. The MBZ certification is that the breaks have 5min or more on the car for certification--and the breaks had 5min at that time. Meaning that it just passed. Given that MBZ Ontario is a Fletcher Jones company, any consumer would reasonably expect that it would replace the break (customer service) and not just pass the cost of the break to the consumer down the road. In speaking with James, Service Manager, he informed me: "If we had replaced the brakes then the price of the car would have been higher." This is logic doesn't fit since the consumer would need to cover the cost on the first visit after he/she bought the car. Also, why not provide the level of customer service that is expected? Fix the breaks and make the price of the car higher and let the consumer make the decision to pay for it or not. Folks after “after 15 years in the business” as James stated a reasonable prudent person would understand that passing the cost of repairs for the sake of certifying a vehicle goes against any ethical professional standers. By the way Phil was great in the service department and provided the quality of customer service that anyone can come expect from Fletcher Jones. More
by bepobepo
Employees Worked With
Phil Gibson
February 11, 2023
I’m from San Francisco I had a problem in my car I meet Wardak he so friendly &helpful I finish all paper @15 mints I returned back to home he send mesgge to me to make sure I’m safe & no problem thank you Wardak he so friendly &helpful I finish all paper @15 mints I returned back to home he send mesgge to me to make sure I’m safe & no problem thank you Wardak More
by Magda khairy
Employees Worked With
Ree Wardak
February 03, 2023
Friendly service, good sales people. The dealership really makes the clients feel valued. The associates give attention to all the small details that give us a differentiated experience! The dealership really makes the clients feel valued. The associates give attention to all the small details that give us a differentiated experience! More
by Razo718
Employees Worked With
Ree Wardak
January 17, 2023
Great customer service. overall My first experience with Mercedes , no words ! Very pleased and Ali all I can say he’s the best overall My first experience with Mercedes , no words ! Very pleased and Ali all I can say he’s the best More
by Serrato909
Employees Worked With
Ali Mahmoudhashemi
January 14, 2023
Inayat Patel was extremely helpful and patient with us when we brought in our GLC AMG 63. We found out when we got there that we had to leave our vehicle with this dealership; and it was for approximately when we brought in our GLC AMG 63. We found out when we got there that we had to leave our vehicle with this dealership; and it was for approximately 3 weeks because of an internal Timing issue. Our warranty covered everything and of course we received a loaner car and was kept in the loop every week regarding its progress. Thanks again Inayat for the your patience and reassuring words. Great job:)! More
by clthomas2
Employees Worked With
Inayat Patel
