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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

September 29, 2019

Chao is the best. This dealership is the BEST ! Chao handled my issue professionally. Thank you for all service staffs from Service Advisor to vallet. They provided exceptional service to customer More

by TP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chao Wang
Oct 01, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your recent visit with us. We are happy that Chao handled any issues and that our service staff provided you with exceptional service! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

September 28, 2019

Service Excellent service . Gerald wad very professional and the Customer Service was excellent too. Good to have a Mercedes Dealership nearby who cares. Good More

by J H
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Corona
Sep 28, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your excellent service visit with us. We are happy that Gerald was very professional and provided you with outstanding customer service! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

September 28, 2019

ML350 Service Mr. Jorge Montoya is a very professional and reasonable sales person. Upon arrival, he provided pretty good customer service, and proactively assisted More

by TA
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Sep 28, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your outstanding visit. We are happy that Jorge provided you with professional service and assisted you to complete all of the paperwork without any delays. Your feedback is truly appreciated! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

September 27, 2019

The service rep was very knowledgeable and patient the are flexible and address customer preferences. i was mistakenly scheduled with another rep, but was still able to switch my appt to my usual servi More

by Idong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Sep 27, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario. We are pleased to know you were able to meet with your preferred service advisor during your recent service visit. Our goal is to provide the best service experience possible. We look forward to service you again at your next scheduled service Interval. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

September 26, 2019

Going The Extra Mile Excellent service personnel.Alvaro went the extra mile for us on every aspect of our required service needed. He kept us posted on the progress. More

by Extra mile
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvaro Acevedo
Sep 26, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for your outstanding 5 star review! Our team is happy to hear about your wonderful service experience with Alvaro. We look forward to serving you again. Best, Your Friends & Family at Mercedes-Benz of Ontario

Sep 26, 2019 -

Mercedes-Benz of Ontario responded

Hi, The team at Mercedes-Benz of Ontario so pleased to hear about your recent service visit with Alvaro! Thank you for your 5 star review! Our goal is to provide the best service experience possible. If I may be of any assistance please contact me directly at 949-718-6532. Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

September 24, 2019

It was great Service was excellent and advisor was knowledgeable and looked the whole car over not just what I asked for. Jorge made sure I was taken care of from More

by Boysan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Sep 24, 2019 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear about your excellent service visit with Jorge Montoya. We are happy that he took great care of your vehicle from start to finish and thoroughly inspected it! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

September 23, 2019

Service Needed I had some things needed to be taken care of and Kleber met our needs. The vehicle did not get the courtesy car wash but we can get that another time. More

by MikeT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kleber Romani
Sep 24, 2019 -

Mercedes-Benz of Ontario responded

Hello Mike, Your experience is important to all of us at Mercedes-Benz of Ontario. If I may be of any assistance please contact me directly at 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

September 22, 2019

Excellent service Professional and courteous staff I was offered a loaner car so no down time for me. Service was completed that day. Car returned spotless. We really More

by Rena
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yogi Kang , Qais Muasher
Sep 24, 2019 -

Mercedes-Benz of Ontario responded

Hello Rena, The team at Mercedes-Benz of Ontario is so pleased to hear about your recent service visit! Thank you for your 5 star review! Our goal is to provide the best service experience possible. We look forward to seeing you at your next scheduled visit. Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

September 17, 2019

Patience and Fast Once we got to the dealership, we were greeted with smiles. We ask for someone that can speak Chinese. They were able to book us with Louis. We been g More

by Maykao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Veals, Louis Meng
Sep 18, 2019 -

Mercedes-Benz of Ontario responded

Hello Maykao, We appreciate you taking the time to share your feedback on your recent visit with us. It is wonderful to hear that you had a pleasant experience working with Louis. Guest satisfaction is our greatest priority. Your recommendations are truly a gift and we look forward to welcoming you back. Congratulations on your purchase! Best, Your Friends and Family at Mercedes-Benz of Ontario

September 14, 2019

One of the best experience I had so far This place feel like family !!! Chirs you are the best we’ll spoken laid back what I love the most is your honesty ! I drove from Hermosa Beach to Ont More

by Denetria Emery
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Abe Raad, Chris Bland
Sep 16, 2019 -

Mercedes-Benz of Ontario responded

Hi Denetria, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Ontario

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