Mercedes-Benz of Ontario

Great Service and customer experience I bought my car here and also get the service done. Have come twice and with two different advisors. The experience has been the same. No hard sel I bought my car here and also get the service done. Have come twice and with two different advisors. The experience has been the same. No hard sell just pleasant all through. The buying was the same. More

Excellent My service adviser Rudy Ramirez delivered an excellent experience, he was on top of my services calling me, texting me letting me knows what my car wa My service adviser Rudy Ramirez delivered an excellent experience, he was on top of my services calling me, texting me letting me knows what my car was need it and the length of time that will take to repair my car. I got a loaner and it was at easy to drop off the loaner car on the line and pick up my car at the same time. They did a complete check up on my car, they found another thing that was wrong and they did replace it covered by my extended warranty. More

Wonderful Gerald ALWAYS delivers 5 star service. Communication and expectations are met not to mention friendly service. He’s my preferred service representat Gerald ALWAYS delivers 5 star service. Communication and expectations are met not to mention friendly service. He’s my preferred service representative as I know I’m in good hands . More

Excellent Employees are very Professional and are geared to make sure we the customers are well taken care of. Please consider for the coffee lounge to have Employees are very Professional and are geared to make sure we the customers are well taken care of. Please consider for the coffee lounge to have a variety of items for the customers as does other M.B. dealerships ( donuts, croissants and muffins). Thank you, More

Jorge Montoya, Stephanie Moya I asked for assistance from Stephanie Moya, from customer relations, and she did not fail me. She coordinated with Jorge Montoya to schedule a repair I asked for assistance from Stephanie Moya, from customer relations, and she did not fail me. She coordinated with Jorge Montoya to schedule a repair and organized the process for me. Well done Stephanie. After my very first service A, I found something was amiss my vehicle. After coordinating with customer relations, Jorge Montoya organized to fix the issue. I am very satisfied with the result of the issue and Jorge Montoya's customer service. Excellent work! More

Thanks to Nichole the service manager I had an ongoing issue at this dealership and when the service manager stepped in and listened...she resolved it quickly after researching and consult I had an ongoing issue at this dealership and when the service manager stepped in and listened...she resolved it quickly after researching and consulting with her technicians. I'm thankful that she simply listen and took time to understand my situation and frustration. More

From start to finish Tony Garcia was so pleasant and helpful... and on a difficult day very compassionate! From getting my loaner car to the exceptional service he provided... he was fantastic...just on helpful... and on a difficult day very compassionate! From getting my loaner car to the exceptional service he provided... he was fantastic...just one of the reasons I definitely like this dealership! More

Great All Staff are very helpful and professional, Reception area and the Receptionist are very polite, good coffee and tea were available for customers. In All Staff are very helpful and professional, Reception area and the Receptionist are very polite, good coffee and tea were available for customers. Indoor and outdoor lounges were kept clean and pristine. More

FAST AND EASY! I HAD A GOOD EXPERIENCE WITH KEN, HE IS VERY POLITE AND PATIENT. HE DOESN'T PLAY GAMES, THE TRANSACTION AND EASY AND FAST. WOULD BUY FROM HIM AGAIN. I HAD A GOOD EXPERIENCE WITH KEN, HE IS VERY POLITE AND PATIENT. HE DOESN'T PLAY GAMES, THE TRANSACTION AND EASY AND FAST. WOULD BUY FROM HIM AGAIN. More

Negotiation - potential case study for HBS I drove from Costa Mesa to Ontario to purchase a GLA 250. Chris and Hector were the sales people who worked with me. They are very good at their job. I drove from Costa Mesa to Ontario to purchase a GLA 250. Chris and Hector were the sales people who worked with me. They are very good at their job. I was truly impressed by their negotiation skills. The key point in negotiation is not to impose your terms, but to find a mutually beneficial solution so that both parties would be happy to do business again in the future. If I am to buy a car again, I would buy from FJ MB Ontario, and find Chris and Hector to help me. They were very patient, yet kind, understanding and helpful. They explored all possible options to satisfy my requirements and constraints. If something I asked was not possible, they prepared and presented attractive alternatives. Thanks a lot Chris, Hector. More