Mercedes-Benz of Ontario

The sales process was smooth. No complaints there. A week after we purchased our Certified Pre-Owned S-Class, we noticed several problems that were not obvious or easy to spot. Th No complaints there. A week after we purchased our Certified Pre-Owned S-Class, we noticed several problems that were not obvious or easy to spot. The air system caused the car to sag on the drivers side when left sitting overnight. There was a defective trim piece in the trunk, and there was a slight ratting sound in the door. We took the car to our local dealer for eval since MB Ontario is 2 hours away (it would have taken 8 hours of my time to take it there, drive home, go back to pick it up, and drive home again). The first two issues were covered under warranty. The rattle was not. It was a broken strut/bracket under the rear of the car that had been damaged previously. I contacted MB Ontario and per their request, sent them the invoice for the repair ($1,000). In the meantime, I received a traffic fine that that happened the day their driver delivered the car to us. Ken Lau, a senior sales manager called me, attempting to take the good-guy roll, to inform me that "management" refused to take any responsibility for the damaged strut, stating their tech would never have missed it during the inspection. This, despite the fact that the car had had a rear bumper impact prior to our purchase, and that their tech also missed the leaking air ride system and the damaged trim piece. But then he conflicted that by stating if I'd have taken it to them, they would have repaired it for free since it would be at their cost, and not the end-user cost of our local dealer. So which is it? Either there was no way it could have been a pre-existing condition that your tech missed, and would not have been covered, or it actually was, which is why you said you would have taken care of it at your dealership. They did not offer to pay the fine either. The money is not that big a deal. It's simply a matter of principle and business ethics. I really can't stand dishonorable tactics and people. A lack of accountability is pretty typical of how most people think of dealers. I had higher expectations for these guys. We will not consider another transaction with MB Ontario when we trade-in this car. More

Very nice showroom. I had a positive experience with the entire staff, sales and finance, also friendly gestures of someone bringing water and cookies to you was great. I had a positive experience with the entire staff, sales and finance, also friendly gestures of someone bringing water and cookies to you was great. More

They are very attentive! Very helpful! Make sure you go to kyrillos for your service needs! He is friendly cares and keeps you up to date! Very helpful! Make sure you go to kyrillos for your service needs! He is friendly cares and keeps you up to date! More

if u go here for service, Christian Lopez is the best advisor, he will be there for u for emergencies and will help you save time and money. christian lopez is the guy u want to c. advisor, he will be there for u for emergencies and will help you save time and money. christian lopez is the guy u want to c. More

Art helped me and he could not have done better. He was very kind and professional He was very kind and professional More

Sam my sales person was AMAZING! My experience there was the very best! Thank you so much! You guys are the BEST! I’m showing off with everyone my experience there. Thank you tha My experience there was the very best! Thank you so much! You guys are the BEST! I’m showing off with everyone my experience there. Thank you thank you! Great car selection! I’ll be sending my family and friends there. More

MB Ontario continues to maintain the highest level of service. Brought my S580 for a Schedule B; not only was it completed, the car was returned cleaner than expected. service. Brought my S580 for a Schedule B; not only was it completed, the car was returned cleaner than expected. More

Shami and Afshin was the financial managers that assisted me during my transition from lease to purchase. They presented in a friendly, professional, caring and patient manner. They listened responded to my me during my transition from lease to purchase. They presented in a friendly, professional, caring and patient manner. They listened responded to my questions and concerns and resolved resolved each in a timely manner. More

Nancy Q. was the best! Made us feel so relaxed. We would definitely go back! was the best! Made us feel so relaxed. We would definitely go back! More

The staff at Mercedes-Benz of Ontario the great job making you feel comfortable at their facility. The sales representative did a great job. He took his time showed us a lot of cars and it was a real n making you feel comfortable at their facility. The sales representative did a great job. He took his time showed us a lot of cars and it was a real no pressure experience. The car was beautiful very clean like brand new, but it was two years old. I would recommend this dealership to anyone looking for a Mercedes-Benz or whatever other car, they may be carrying. More