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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,278 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,278 reviews

September 04, 2020

did their job well. It was expensive, but that's the expectation with a newer mercedes. Car came out looking nice and everything asked for was done. Phil answered all my questions.. More

by Ihab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Sep 05, 2020 -

Mercedes-Benz of Ontario responded

Hello Ihab, Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us! Glad to hear that Phil was helpful in answering all of your questions and concerns pertaining to the maintenance that was required for your vehicle. We are grateful for your business and we look forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

September 02, 2020

Good service. Helped me out when my car died and also got me a rental car. Provided an update when necessary and looked into the discrepancy on the charges. More

by Gsan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Chien
Sep 04, 2020 -

Mercedes-Benz of Ontario responded

Hi, Thank you for this incredible 5 star review on your recent service with us! We look forward to serving you again! Thank you, Your Friends and Family at Mercedes-Benz of Ontario

September 02, 2020

Phil Gibson and his associate Taylor were very professional, totally accommodating to my schedule. Service was great, thank you. Time spent at the dealership was exceptional. More

by HAL 62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Sep 03, 2020 -

Mercedes-Benz of Ontario responded

Hi, Thank you for the 5 star rating! We are delighted to hear that Phil, and Taylor were so accommodating during your visit. Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

September 02, 2020

Very nice staff at MB Ontario. Tony is a nice person to deal with to services my MB. The services on my car were excellent. Thank you. More

by hienta5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Sep 03, 2020 -

Mercedes-Benz of Ontario responded

Hi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience with Tony. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Ontario

September 02, 2020

Chris,My brand new 2020 Mercedes s560 has been in for Chris, My brand new 2020 Mercedes s560 has been in for service immediately after I bought the car. I am disappointed about that; however, Mike Doe More

by jkhuri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Sep 03, 2020 -

Mercedes-Benz of Ontario responded

Hi Joe, Thank you for choosing Mercedes-Benz of Ontario. Our team is delighted to hear that Mike was outstanding and took great care of you during your visit with us. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Mercedes-Benz of Ontario

September 02, 2020

Ali is the most pleasant yet professional person that me and my wife have dealt with. I cannot thank him enough for making our car search and purchase a very pleasant and stress-free event. He will work har More

by HEYMARIO7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Mahmoudhashemi
Sep 03, 2020 -

Mercedes-Benz of Ontario responded

Hi, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Ali! We look forward to welcoming you back. Best, Your Friends and Family at Mercedes-Benz of Ontario

August 28, 2020

It is amazing how nice and professional every single employee is at Mercedes Benz Ontario. The service to my car is excellent. Thank you!OP More

by doraf92336
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Aug 28, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well! We are looking forward to serving you again! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

August 25, 2020

It was time for my A0 service so I took my car in to Mercedes-Benz of Ontario. I was greeted by a friendly check in Associate and was annouced to my service represented that I had arrive. Jorge greete More

by dflucas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Montoya
Aug 25, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the opportunity to serve you! All of us at Mercedes-Benz of Ontario strive to provide each of our guest with 5 star service and so pleased to hear about yours! We are grateful to have received such genuine feedback regarding your experience with both Jorge and Nichole and look forward to assisting you with all of your Mercedes-Benz needs! King Regards, Your Friends and Family at Mercedes-Benz of Ontario

August 17, 2020

Excellent especially the pickup and drop off of my car!! Kudos to all the sales people and concierge. Thanks so much to all the MBZ staff More

by Emelita
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Aug 17, 2020 -

Mercedes-Benz of Ontario responded

Hello Emelita, The team at Mercedes-Benz of Ontario is honored to receive your raving review and appreciate you complementing our team on their level of service. We are thrilled to know that the valet service was a great addition to your service! Thank you for the opportunity to serve you! We look forward to welcoming you back ! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

August 16, 2020

This dealer is the best dealer that I ever had to deal with. They put their faith in me and I will be coming back again. More

by kayldaniels
Recommend Dealer
Yes
Employees Worked With
Trevor Harlow, Phil Gibson, Hossam Elayoty
Aug 17, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for allowing us the opportunity to serve you! We are so grateful to have earned your business and flattered to be considered "the best"! Our team at Mercedes-Benz of Ontario appreciates your 5 star rating and wonderful recommendations. We look forward to working with you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

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