Mercedes-Benz of Ontario
Ontario, CA
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It was time for my A0 service so I took my car in to Mercedes-Benz of Ontario. I was greeted by a friendly check in Associate and was annouced to my service represented that I had arrive. Jorge greete Mercedes-Benz of Ontario. I was greeted by a friendly check in Associate and was annouced to my service represented that I had arrive. Jorge greeted me with a friendly smile when he came out and he proceeded to finish my check in and get my loaner car started. I didn't have to wait long and my loaner was ready. Jorge texted me that my car was ready and when I returned my loaner, i was meet with a clean car and I was ready to pay and be on my way. All and all I had a very positive experience. Finally, the service manager Nicole Machen made me feel really appreciated by taking the time to speak with me and providing me with a small token of appreciation for returning to Mercedes-Benz of Ontario. More
Kelber was very helpful on helping to recall and my windshield problem. When I was late for picking up the car, he was waiting for me until I arrived. Great patient and excellent service. windshield problem. When I was late for picking up the car, he was waiting for me until I arrived. Great patient and excellent service. More
Clean. Customer oriented. Associate very communicative. And the service was excellent. I am happy with the sound and feel of my car. I will recommend MB of Ontario anytime And the service was excellent. I am happy with the sound and feel of my car. I will recommend MB of Ontario anytime More
excellent customer service is very good and I am very grateful and very patience with his customers I am a valid forevermore thank you thank you. customer service is very good and I am very grateful and very patience with his customers I am a valid forevermore thank you thank you. More
Great customer service happy to have Tony Garcia as our service person his great make us feel liked family always friendly and helpful I’ll definitely recommend him to our friends and family service person his great make us feel liked family always friendly and helpful I’ll definitely recommend him to our friends and family More
Kleber made my experience convenient and strees free. The service I have received from Fletcher-Jones Mercedes Benz is unlike any other auto service place that i have ever used. With the exception of Covi The service I have received from Fletcher-Jones Mercedes Benz is unlike any other auto service place that i have ever used. With the exception of Covid restricting certain things that I like, I do miss. But Kleber seems to always look out for my better interest. More
Happy 1st time service customer There were at least 20 cars in line when I arrived. The staff was ready for the crowd however and I was quickly checked in by several friendly people. There were at least 20 cars in line when I arrived. The staff was ready for the crowd however and I was quickly checked in by several friendly people. Tony was my service contact. He provided me with an accurate cost and repair schedule. The car was ready when Tony said it would be and the pick up was just as smooth as the drop off. Masks and spacing were used without exception. As an older customer, I appreciate the consideration. Thank you. I'll bring my car back the next time I need service. More