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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,278 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,278 reviews

October 17, 2020

We bought are new A220 on 14 October 2020 with Abe. He We bought are new A220 on 14 October 2020 with Abe. He was awesome. Very polite and respectful. Abe by fare is the best salesman we have ever had. More

by Ernesto J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The wash and detail guys did awesome , Abe Raad, Johnny Jabbour
Oct 20, 2020 -

Mercedes-Benz of Ontario responded

Hello Ernesto, Our team was pleased to read that you found Abe & our dealership team to be very polite, respectful & fare in the negotiation process! It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and we look forward to serving you and your wife for many years to come! Congratulations on the purchase of your 3rd Mercedes-Benz! We hope your wife enjoys every mile! All The Best, Your Friends and Family at Mercedes-Benz of Ontario

October 13, 2020

October 10th 2020 I got my 3th Mercedes Benz from fletcher jones of Ontario in the last 10 years, this is home for me for life, I honestly can’t see my self dealing with any other dealership More

by C450AMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Addi Mimi, Johan Somi
Oct 13, 2020 -

Mercedes-Benz of Ontario responded

Hello, Guest loyalty is paramount to our team at Mercedes-Benz of Ontario. Our team is beyond thrilled to have earned your business on the purchase of your third Mercedes-Benz! Thank you for the privilege to serve you and have your as part of our Fletcher Jones family! It's wonderful reviews like yours that truly represent what we strive for everyday! Congratulations on the purchase on your 3rd Mercedes! With Much Gratitude, Your Friends and Family at Mercedes-Benz of Ontario

October 07, 2020

Pedram's great! Worked through options of buying and then ordering my car. Kept in contact throughout and is still looking out for me after the purchase. More

by b. mccann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedram Samadian
Oct 07, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the allowing us the opportunity to assist you in finding your dream vehicle. We are thrilled to know with Pedram's expertise and knowledge he was able to guide you through ordering the perfect Mercedes-Benz! Our team is truly grateful to have earned your business and look forward to assisting you with all of your Mercedes-Benz needs! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

September 17, 2020

Addi was very professional and helped guide us thru a very difficult and trying situation with our 2016 GLE350. We chose to trust Mercedes-Benz because of Addi’s assistance, we now own a 2020 GLC300 S More

by BeDaBullet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla, Jorge Montoya, Addi Mimi, Fadi Batarni, Robert Tabor
Sep 18, 2020 -

Mercedes-Benz of Ontario responded

Hi, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience working with Addi. It is great to hear how helpful he was to you. We look forward to your next visit. Best, Your Friends and Family at Mercedes-Benz of Ontario

Sep 18, 2020 -

Mercedes-Benz of Ontario responded

Hello, We are truly grateful for your business and appreciate your 5 star rating! Our team is truly honored to have the opportunity to work with you and assist you in finding the perfect Mercedes-Benz! Your genuine feedback and recommendations for Addi Mimi is a wonderful gift! Congratulations on your new GLC! Enjoy! Best, Your Friends and Family at Mercedes-Benz of Ontario

September 16, 2020

I purchased a 2020 GLB from Mercedes in Ontario and couldn’t be happier with my purchase. The sales agent that assisted me with this purchase was Tarek Alshash he provided me with stellar service as ex More

by Rosa332
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek Alshash
Sep 16, 2020 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes-Benz of Ontario is thrilled to know of the genuine sales experience you had working with Tarek Alshash. Building lasting relationships with our guests is paramount to us, as we strive to be the best of the best! Thank you for allowing us the opportunity to earn the business and help you find the perfect color selection for your Mercedes-Benz. We are truly grateful to welcome you to our Fletcher Jones Family and look forward to working with you and your family for many years to come! Congratulations on your purchase! With much Gratitude, Your Friends and Family at Mercedes-Benz of Ontario

September 09, 2020

Had to change my tires on my car. Happy with the service received thank you for getting me in with no problem and the use of a loaner car More

by DschockU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla, Gerald Corona, Jorge Montoya, Tony Garcia
Sep 09, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for taking the time to share your feedback and amazing rating! We are pleased to read of the attentive and helpful visit you received attending your vehicles tires and look forward to assisting you with all of your Mercedes-Benz needs. Please feel welcome to contact us anytime. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

September 09, 2020

Service Representative went up and above the call of duty to insure our needs were meet even suggesting services we had not requested.on both vehicles. More

by Chuck-Ousley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia, Tony Froussine
Sep 09, 2020 -

Mercedes-Benz of Ontario responded

Hello, Our team was pleased to read that you found our dealership to be the most professional exceeding your expectations! We take great pride in serving our guests well and we are grateful to have earned your business! Please feel welcome to contact us anytime. Best, Your Friends and Family at Mercedes-Benz of Ontario

September 06, 2020

Phil Gibson is my service adviser, he is very friendly and very helpful. The service to my car is excellent. I couldn't thank enough to him! More

by moonfung
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Sep 08, 2020 -

Mercedes-Benz of Ontario responded

Hello, We are honored to receive your 5 star rating and review! The team at Mercedes-Benz of Ontario appreciates you complementing Phil Gibson and his level of service. We are grateful for your business! Best, Your Friends and Family at Mercedes-Benz of Ontario

September 04, 2020

Awesome service. I never had a prefence for a service advisor before but going forward Robert will be the one. He follows through and made sure I was taken care of. As a customer we all want to receive More

by Tami78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Sep 04, 2020 -

Mercedes-Benz of Ontario responded

Hi Tami, Thank you for the outstanding review on your service experience with Robert! Our team looks forward to welcoming you back at your next service interval! Thank you, Your Friends and Family at Mercedes-Benz of Ontario

September 04, 2020

Very helpful and went above and beyond to make sure I was 100% satisfied when I left. They also were very helpful in a stressful Covid situation More

by Audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Sep 04, 2020 -

Mercedes-Benz of Ontario responded

Hi, Thank you for the outstanding review on your service experience with Tony! Our team looks forward to welcoming you back at your next service interval! Thank you, Your Friends and Family at Mercedes-Benz of Ontario

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