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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

November 02, 2020

I have for the past 3 years had ALWAYS exceptional courtesy, Service, and communication with everyone from Service, porters, and Sales Department personnel. Ontario Mercedes Benz does make always an e More

by cuba196221
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerald Corona, Phil Gibson, Pedram Samadian
Nov 03, 2020 -

Mercedes-Benz of Ontario responded

Hello, All of us at Mercedes-Benz of Ontario are truly flattered to have your thoughtful complements and genuine recommendations. Our number one commitment is ensuring guest satisfaction and thrilled to be able to assist you with all of your Mercedes-Benz needs! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

November 01, 2020

The service is great. They finally found issue with squeezy sound coming from rear and replace part under warranty. I have been here for both of my Mercedes for service and will continue on. More

by TP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gill
Nov 02, 2020 -

Mercedes-Benz of Ontario responded

Hello TP, It is a wonderful privilege to have your 5 star rating and recommendations! We are pleased to know of your attentive visit and resolution for your sound concern. Thank you for your business and the opportunity to serve you! Take care, Your Friends and Family at Mercedes-Benz of Ontario

October 31, 2020

There has been a tremendous change in the service department and this dealership. Everyone is friendly, courteous and seem to value their work from the delivery drivers to the cleaners. Extremely ple More

by Olori98
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Chien , Lana Burnett
Nov 02, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your loyalty & allowing us the opportunity to serve you! We are truly flattered to have your thoughtful complements and recommendations for our team. We will share your genuine sediments with Lana & Kevin, and look forward to welcoming you back! Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

October 30, 2020

My experience was very good.I came in,they explained the problem,what to expect and send me on my way home.I will highly recommend this dealership. More

by etpaule
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Oct 30, 2020 -

Mercedes-Benz of Ontario responded

Hello, All of us at Mercedes-Benz of Ontario are so thrilled to have the opportunity to serve you! Our team was pleased to read that you found Dave & our dealership to be worthy of 5 star recommendations! We are truly grateful to have earned your business! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

October 30, 2020

Great person. Nice and friendly. Willing to help. Bought a new car and was willing to answer any questions I have. Highly recommended! Go Kevin! More

by Henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Chien
Nov 02, 2020 -

Mercedes-Benz of Ontario responded

Hello Henry, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your awesome visit with Kevin. We are grateful to have you high recommendations and look forward to welcoming you back! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

October 27, 2020

Briefly worked with Chris - was really nice but never actually sat down but was always sure to show face during my visits. Remembered who I was and had a great sense of humor. Worked primarily with Carlo More

by diverforever00
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina Quiones, Chris Bland, Carlos Raez
Oct 27, 2020 -

Mercedes-Benz of Ontario responded

Hello, Our team is excited that we were able to work with you and your Dad and get you into your first Mercedes-Benz! We are grateful to have such genuine compliments for Chris and the level of service he provided you while finding your the best deal! Guest feedback is important to us and please know we have communicated your concerns to the appropriate parties to ensure this can be reviewed and discussed. If we may offer further assistance please feel welcome to contact me at Kim.camargo@fletcherjones.com Congratulations on your purchase! Sincerely, Kimberlee Camargo Reputation and Brand Loyalty Manager

October 25, 2020

Really Great service. I was able to use a $200 off service coupon so price is fair. I have been coming here since it opened. More

by Norm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lana Burnett
Oct 26, 2020 -

Mercedes-Benz of Ontario responded

Hi Norm, We greatly appreciate you taking the time to post your 5-stars review regarding your most recent service experience with us! Our team puts customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Glad to see that our team was able to provide an incentive coupon for your service visit. Thank you so much for giving us the opportunity to earn your business and we look forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

October 23, 2020

All your staff and crew are all focus on everyone or your clients needs. And on my personal experienced. My advisor Mr.Amatiazh Hunte,He did a good job.He explained to me what needs to be done in my car. More

by emmagluna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Oct 23, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for your wonderful post! We greatly appreciate you sharing your recent service visit with Amatziah! We are thrilled to have earned your business and looking forward to your next scheduled service with us. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

October 23, 2020

I did appreciate the customer service. However the loaner car you gave me did break down. The of the things I liked was you always retuned my phone call More

by rosalindkingm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Oct 24, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your five star rating and sharing your valuable feedback. Please know we will take your comments and Improve upon them. If we may offer further assistance, please feel welcome to contact us at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

October 23, 2020

Clean. Efficient. They swabbed my car before and after servicing. Multiple people offered water. The line to check in was long but moved surprisingly fast. More

by Greg Jung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Oct 24, 2020 -

Mercedes-Benz of Ontario responded

Hi Greg, We greatly appreciate you taking the time to post your 5-stars review regarding your most recent service experience with us! Thank you for baring with us during these turbulent times we are living in and following the safety health guidelines ensuring we all stay safe. Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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