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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,262 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

October 25, 2020

Really Great service. I was able to use a $200 off service coupon so price is fair. I have been coming here since it opened. More

by Norm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lana Burnett
Oct 26, 2020 -

Mercedes-Benz of Ontario responded

Hi Norm, We greatly appreciate you taking the time to post your 5-stars review regarding your most recent service experience with us! Our team puts customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Glad to see that our team was able to provide an incentive coupon for your service visit. Thank you so much for giving us the opportunity to earn your business and we look forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

October 23, 2020

All your staff and crew are all focus on everyone or your clients needs. And on my personal experienced. My advisor Mr.Amatiazh Hunte,He did a good job.He explained to me what needs to be done in my car. More

by emmagluna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Oct 23, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for your wonderful post! We greatly appreciate you sharing your recent service visit with Amatziah! We are thrilled to have earned your business and looking forward to your next scheduled service with us. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

October 23, 2020

I did appreciate the customer service. However the loaner car you gave me did break down. The of the things I liked was you always retuned my phone call More

by rosalindkingm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Oct 24, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your five star rating and sharing your valuable feedback. Please know we will take your comments and Improve upon them. If we may offer further assistance, please feel welcome to contact us at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

October 23, 2020

Clean. Efficient. They swabbed my car before and after servicing. Multiple people offered water. The line to check in was long but moved surprisingly fast. More

by Greg Jung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Oct 24, 2020 -

Mercedes-Benz of Ontario responded

Hi Greg, We greatly appreciate you taking the time to post your 5-stars review regarding your most recent service experience with us! Thank you for baring with us during these turbulent times we are living in and following the safety health guidelines ensuring we all stay safe. Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

October 17, 2020

We bought are new A220 on 14 October 2020 with Abe. He We bought are new A220 on 14 October 2020 with Abe. He was awesome. Very polite and respectful. Abe by fare is the best salesman we have ever had. More

by Ernesto J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The wash and detail guys did awesome , Abe Raad, Johnny Jabbour
Oct 20, 2020 -

Mercedes-Benz of Ontario responded

Hello Ernesto, Our team was pleased to read that you found Abe & our dealership team to be very polite, respectful & fare in the negotiation process! It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and we look forward to serving you and your wife for many years to come! Congratulations on the purchase of your 3rd Mercedes-Benz! We hope your wife enjoys every mile! All The Best, Your Friends and Family at Mercedes-Benz of Ontario

October 13, 2020

October 10th 2020 I got my 3th Mercedes Benz from fletcher jones of Ontario in the last 10 years, this is home for me for life, I honestly can’t see my self dealing with any other dealership More

by C450AMG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Addi Mimi, Johan Somi
Oct 13, 2020 -

Mercedes-Benz of Ontario responded

Hello, Guest loyalty is paramount to our team at Mercedes-Benz of Ontario. Our team is beyond thrilled to have earned your business on the purchase of your third Mercedes-Benz! Thank you for the privilege to serve you and have your as part of our Fletcher Jones family! It's wonderful reviews like yours that truly represent what we strive for everyday! Congratulations on the purchase on your 3rd Mercedes! With Much Gratitude, Your Friends and Family at Mercedes-Benz of Ontario

October 07, 2020

Pedram's great! Worked through options of buying and then ordering my car. Kept in contact throughout and is still looking out for me after the purchase. More

by b. mccann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pedram Samadian
Oct 07, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the allowing us the opportunity to assist you in finding your dream vehicle. We are thrilled to know with Pedram's expertise and knowledge he was able to guide you through ordering the perfect Mercedes-Benz! Our team is truly grateful to have earned your business and look forward to assisting you with all of your Mercedes-Benz needs! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

September 17, 2020

Addi was very professional and helped guide us thru a very difficult and trying situation with our 2016 GLE350. We chose to trust Mercedes-Benz because of Addi’s assistance, we now own a 2020 GLC300 S More

by BeDaBullet
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla , Jorge Montoya, Addi Mimi, Fadi Batarni , Robert Tabor
Sep 18, 2020 -

Mercedes-Benz of Ontario responded

Hi, Congratulations on your recent purchase! Our team is delighted to hear about your exceptional sales experience working with Addi. It is great to hear how helpful he was to you. We look forward to your next visit. Best, Your Friends and Family at Mercedes-Benz of Ontario

Sep 18, 2020 -

Mercedes-Benz of Ontario responded

Hello, We are truly grateful for your business and appreciate your 5 star rating! Our team is truly honored to have the opportunity to work with you and assist you in finding the perfect Mercedes-Benz! Your genuine feedback and recommendations for Addi Mimi is a wonderful gift! Congratulations on your new GLC! Enjoy! Best, Your Friends and Family at Mercedes-Benz of Ontario

September 16, 2020

I purchased a 2020 GLB from Mercedes in Ontario and couldn’t be happier with my purchase. The sales agent that assisted me with this purchase was Tarek Alshash he provided me with stellar service as ex More

by Rosa332
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tarek Alshash
Sep 16, 2020 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes-Benz of Ontario is thrilled to know of the genuine sales experience you had working with Tarek Alshash. Building lasting relationships with our guests is paramount to us, as we strive to be the best of the best! Thank you for allowing us the opportunity to earn the business and help you find the perfect color selection for your Mercedes-Benz. We are truly grateful to welcome you to our Fletcher Jones Family and look forward to working with you and your family for many years to come! Congratulations on your purchase! With much Gratitude, Your Friends and Family at Mercedes-Benz of Ontario

September 09, 2020

Service Representative went up and above the call of duty to insure our needs were meet even suggesting services we had not requested.on both vehicles. More

by Chuck-Ousley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia, Tony Froussine
Sep 09, 2020 -

Mercedes-Benz of Ontario responded

Hello, Our team was pleased to read that you found our dealership to be the most professional exceeding your expectations! We take great pride in serving our guests well and we are grateful to have earned your business! Please feel welcome to contact us anytime. Best, Your Friends and Family at Mercedes-Benz of Ontario

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