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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

November 15, 2020

Thank you for your excellent service Christian. It is really comforting that although there was additional service required kept me updated on current status. Mercedes Benz does it with care. More

by lulugrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Froussine, Christian Lopez
Nov 16, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts Christian put forth by keeping your informed during your service visit and appreciate you complementing our level of service. Our team is grateful for your business and kind recommendations! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

November 15, 2020

I have been a customer for a number years and Mercedes as still v V continues to empress me with friendly and professional service. I will always be a loyal customer. More

by charlesayersathome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Nov 16, 2020 -

Mercedes-Benz of Ontario responded

Hello Charles, We absolutely value your feedback and thank you for the 5 star rating! It is wonderful to know Tony has been a great compliment to service and we so pleased to have your as a loyal guest. Please feel welcome to contact us anytime! Best, Your Friends and Family at Mercedes-Benz of Ontario

November 14, 2020

Christian Lopez is wonderful very friendly and easy to feel comfortable with He’s got excellent customer service and ask if what else he can help with More

by Mrs.santos74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Nov 14, 2020 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-star review! It's great hearing that Christian Lopez has always been of great assistance with getting your vehicle repaired and returned to you all within a timely manner! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

November 13, 2020

Best customer service ever! Christian was extremely helpful and friendly. My damaged tire was covered under warranty and Christian made sure I did not over pay. More

by robert.cordova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Nov 13, 2020 -

Mercedes-Benz of Ontario responded

Hello Robert, Having the opportunity to share our passion and commitment to the Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Christian the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 13, 2020

We bought our first Mercedes and Ali was very pleasant and helped us through all the paperwork. We are very excited to be part of the Mercedes family. Ali was very knowledgeable and kind and helpful. More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Ferdaous
Nov 13, 2020 -

Mercedes-Benz of Ontario responded

Hello Jackie, Congratulations on your purchase! We are so thrilled to have the opportunity to work with you during your quest for a new Mercedes-Benz! Our team is truly flattered to have your genuine recommendations for Ali and want to extend a warm welcome from our Fletcher Jones family to yours! We look forward to continue this excitement throughout your ownership experience and every interaction you have with us. Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 12, 2020

Service Advisor Matzi Hunte is very patient and nice. The best one! My English not good, he is patient to explain everything and let me understand. More

by shuna118
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Nov 13, 2020 -

Mercedes-Benz of Ontario responded

Hello Shuna, All of us at Mercedes-Benz of Ontario are grateful for have earned your loyalty and business. We are truly pleased to read of patient and kind manner Matzi provided you while attending to your service needs. It is a true pleasure to have your genuine recommendations and we look forward to working with you! Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 08, 2020

As busy as he was, Christian Lopez provided great service during my visit. Also, he tried to get me the best price for the service. Professional, enthusiastic, and attentive. Thanks Christian! More

by Ching
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Nov 09, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for posting your 5 star review and mentioning Christian Lopez. It's wonderful reviews like yours that truly represent what we strive for everyday! We are thrilled to know of the professional, enthusiastic,& price conscious manner Christian provided you. all of us at Mercedes-Benz of Ontario are grateful to have earned your business and recommendations! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 07, 2020

The staff are very friendly. Kevin Chien is very helpful and has excellent customer service. COVID-19 precautions is excellent. Everyone wears mask. I will come back and refer friends. More

by nrbred
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Chien
Nov 09, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario! It is our top priority to give guests an outstanding experience! With that being said, it's extremely flattering seeing that Kevin Chien was able to get your vehicle repaired and returned to you all within a timely manner. Thank you for baring with us during these turbulent times we are currently faced with and ensuring we are following the safety health guidelines. Our team of experts are looking forward to welcoming you back! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

November 04, 2020

I bought the car used but , I drove 3,000 mies and battery went out I was expecting certified vehicle teated like new ,I have to buy a new battery at the cashier Chris nelson I told him im a veteran More

by Mbamg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Nov 06, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the opportunity to serve you and taking the time to share your experience. The team at Mercedes-Benz of Ontario looks forward to assisting you with all of your Mercedes-Benz needs! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 02, 2020

Very clean and efficient. All staff and crew were really nice and professional. My service rep. explained the problem very clear and make it really easy for me to understand. More

by hungchi1019
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matzi
Nov 03, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that your our entire staff treated you very well! We are looking forward to serving you again! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

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