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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,262 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

November 21, 2020

Excellent service as always! Continue to be impressed with the interactions each and every time I am at the dealership. Thank you so much and have a great day! More

by Sonia S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gil
Nov 23, 2020 -

Mercedes-Benz of Ontario responded

Hi Sonia, The team at Mercedes-Benz of Ontario is truly grateful to have earned your business and loyalty in both our sales and service departments! We take great pride in ensuring an authentic guest experience and so pleased to have you as part of our Fletcher Jones family! Please feel welcome to contact us anytime. Best, Your Friends and Family at Mercedes-Benz of Ontario

November 19, 2020

Service was prompt and friendly. I’m told exactly what is needed and how long it will take to complete the work. I alway receive excellent service. More

by Raquel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Nov 20, 2020 -

Mercedes-Benz of Ontario responded

Hello Raquel, The team Mercedes-Benz of Ontario is grateful to have the opportunity to serve you. We are so pleased to know your visit met your expectations with the prompt and friendly service provided by Tony Garcia! Thank you for your kind sediments! We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Ontario

November 18, 2020

This is the first time I did not pay more than the estimate. I was very happy to have my car serviced in a timely manner as promised. Ok More

by chiefmexswife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gil
Nov 19, 2020 -

Mercedes-Benz of Ontario responded

Hello, Our team at Mercedes-Benz of Ontario take great pride in serving our guests well and are pleased to have earned your business & recommendations. Please let us know if we can be of any further assistance in the future. Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

November 17, 2020

Service was satisfactory, the attendant was courteous and helpful. The Service agent made sure everything was done as requested and ensure a ride was provided. Thanks. More

by Henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Nov 17, 2020 -

Mercedes-Benz of Ontario responded

Hello Henry, Thank you for your 5 star review! Our goal is to provide the best experience possible and we are truly pleased to know Daniel worked in a courteous and helpful manner, ensuring you had your vehicle back promptly. Please feel welcome to contact us anytime! Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 15, 2020

Thank you for your excellent service Christian. It is really comforting that although there was additional service required kept me updated on current status. Mercedes Benz does it with care. More

by lulugrey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony Froussine, Christian Lopez
Nov 16, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts Christian put forth by keeping your informed during your service visit and appreciate you complementing our level of service. Our team is grateful for your business and kind recommendations! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

November 15, 2020

I have been a customer for a number years and Mercedes as still v V continues to empress me with friendly and professional service. I will always be a loyal customer. More

by charlesayersathome
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Nov 16, 2020 -

Mercedes-Benz of Ontario responded

Hello Charles, We absolutely value your feedback and thank you for the 5 star rating! It is wonderful to know Tony has been a great compliment to service and we so pleased to have your as a loyal guest. Please feel welcome to contact us anytime! Best, Your Friends and Family at Mercedes-Benz of Ontario

November 14, 2020

Christian Lopez is wonderful very friendly and easy to feel comfortable with He’s got excellent customer service and ask if what else he can help with More

by Mrs.santos74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Nov 14, 2020 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-star review! It's great hearing that Christian Lopez has always been of great assistance with getting your vehicle repaired and returned to you all within a timely manner! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

November 13, 2020

Best customer service ever! Christian was extremely helpful and friendly. My damaged tire was covered under warranty and Christian made sure I did not over pay. More

by robert.cordova
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Nov 13, 2020 -

Mercedes-Benz of Ontario responded

Hello Robert, Having the opportunity to share our passion and commitment to the Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Christian the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 13, 2020

We bought our first Mercedes and Ali was very pleasant and helped us through all the paperwork. We are very excited to be part of the Mercedes family. Ali was very knowledgeable and kind and helpful. More

by Jackie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ali Ferdaous
Nov 13, 2020 -

Mercedes-Benz of Ontario responded

Hello Jackie, Congratulations on your purchase! We are so thrilled to have the opportunity to work with you during your quest for a new Mercedes-Benz! Our team is truly flattered to have your genuine recommendations for Ali and want to extend a warm welcome from our Fletcher Jones family to yours! We look forward to continue this excitement throughout your ownership experience and every interaction you have with us. Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 12, 2020

Service Advisor Matzi Hunte is very patient and nice. The best one! My English not good, he is patient to explain everything and let me understand. More

by shuna118
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Nov 13, 2020 -

Mercedes-Benz of Ontario responded

Hello Shuna, All of us at Mercedes-Benz of Ontario are grateful for have earned your loyalty and business. We are truly pleased to read of patient and kind manner Matzi provided you while attending to your service needs. It is a true pleasure to have your genuine recommendations and we look forward to working with you! Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

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