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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

December 01, 2020

Staff is helpful. Facility is nice but sadly the lobby area is closed. No coffee :( There was a small question regarding the work that was done on my car and the tech was not available to answer. More

by jerry.kaufer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gil
Dec 02, 2020 -

Mercedes-Benz of Ontario responded

Hello Jerry, Thank you for your business and the opportunity to serve you! Our team is committed to the safety of our team and our guests. Therefore, we will continue to operate with much precaution and sincerely apologize for any inconvenience during these unprecedented times. We so pleased to know our team was able to assist you with your questions in a helpful manner and look forward to welcoming you back! If there is ever anything I can assist you with, we invite you to contact us anytime at Kim.camargo@fletcherjones.com Best Wishes, Kimberlee Camargo Reputation and Brand Loyalty Manager

December 01, 2020

I had a really good experience and the staff was super helpful and efficient with their work on my vehicle. The best part is my car is still under warranty so I had no charges to pay. More

by modeen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Dec 02, 2020 -

Mercedes-Benz of Ontario responded

Hi Modeen, Thank you for business and the opportunity to serve you! Our team at Mercedes-Benz of Ontario cares greatly about the guest experience and is happy to hear of the amazing level of service you experienced working with Christian and our talented service team! It is our greatest hope to continue this amazing support and service throughout every interaction you have with us. Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

November 29, 2020

Top of the line service with Service Adviser Mr. Phill Gibson, regarding a recall of the passenger side air bag on our 2014, GLK 350. This was the first time at MB of Ontario since moving to the IE howev More

by WFS
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Nov 30, 2020 -

Mercedes-Benz of Ontario responded

Hello, It's really rewarding to know that our Mercedes-Benz of Ontario team provides you with outstanding service while attending the to service needs of your Mercedes-Benz! Guest satisfaction is our highest priority and we are thankful for your kind sediments for Phill and the great efforts he put forth! We are truly flattered to have earned your business and look forward to seeing you at your next scheduled visit! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

November 28, 2020

My service coordinator, and supporting staff, was truly awesome. Makes me very happy to be a MB owner. Knowing that my needs will always be met. More

by blharaway
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Nov 30, 2020 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your business and sharing your wonderful sediments for our team at Mercedes-Benz of Ontario! Our team of experts strive to provide our guests with the needed knowledge & support to help make the best decisions for the care and maintenance of their vehicles. We look forward to welcoming you back! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

November 25, 2020

My experience was great. Not only it was Efficient, the service advisor gave me a peace of mind. Enjoy bringing my vehicle at this location. More

by Elledecor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danika Doering
Nov 25, 2020 -

Mercedes-Benz of Ontario responded

Hello, Building lasting relationships with our guests is paramount to us and we are truly pleased to know of the great confidence and efficiency our team worked with during your recent service visit! Thank you for your business and taking the time to share such thoughtful feedback! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

November 23, 2020

Very efficient and customer oriented. There promises became reality. We always have a great experience at Ontario Merecedes. Thanks for all that you do do. More

by amaestas63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Nov 23, 2020 -

Mercedes-Benz of Ontario responded

Hello, Seeing that our guests receive the highest level of service and care is our top priority! Our team of experts is pleased to know of the efficient and customer oriented visit experienced working with Tony Garcia! Thank you for your business! Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

November 21, 2020

Excellent service as always! Continue to be impressed with the interactions each and every time I am at the dealership. Thank you so much and have a great day! More

by Sonia S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gil
Nov 23, 2020 -

Mercedes-Benz of Ontario responded

Hi Sonia, The team at Mercedes-Benz of Ontario is truly grateful to have earned your business and loyalty in both our sales and service departments! We take great pride in ensuring an authentic guest experience and so pleased to have you as part of our Fletcher Jones family! Please feel welcome to contact us anytime. Best, Your Friends and Family at Mercedes-Benz of Ontario

November 19, 2020

Service was prompt and friendly. I’m told exactly what is needed and how long it will take to complete the work. I alway receive excellent service. More

by Raquel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Nov 20, 2020 -

Mercedes-Benz of Ontario responded

Hello Raquel, The team Mercedes-Benz of Ontario is grateful to have the opportunity to serve you. We are so pleased to know your visit met your expectations with the prompt and friendly service provided by Tony Garcia! Thank you for your kind sediments! We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Ontario

November 18, 2020

This is the first time I did not pay more than the estimate. I was very happy to have my car serviced in a timely manner as promised. Ok More

by chiefmexswife
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gil
Nov 19, 2020 -

Mercedes-Benz of Ontario responded

Hello, Our team at Mercedes-Benz of Ontario take great pride in serving our guests well and are pleased to have earned your business & recommendations. Please let us know if we can be of any further assistance in the future. Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

November 17, 2020

Service was satisfactory, the attendant was courteous and helpful. The Service agent made sure everything was done as requested and ensure a ride was provided. Thanks. More

by Henry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Nov 17, 2020 -

Mercedes-Benz of Ontario responded

Hello Henry, Thank you for your 5 star review! Our goal is to provide the best experience possible and we are truly pleased to know Daniel worked in a courteous and helpful manner, ensuring you had your vehicle back promptly. Please feel welcome to contact us anytime! Regards, Your Friends and Family at Mercedes-Benz of Ontario

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