Mercedes-Benz of Ontario

My husband and I have been going to Mike Doehla for several years. His attention to my concerns was excellent this visit as it is every time. The system of keeping me aware of the service performed, ex several years. His attention to my concerns was excellent this visit as it is every time. The system of keeping me aware of the service performed, expected competition time, and cost allows me to schedule my day accordingly. I appreciate Mike and the Fletcher Jones of Ontario dealership, from sales, and service. More

Very Impressed! Jonathan did everything in his power to get the deal done. very satisfied with customer service and friendliness . Thank you Mercedes Benz of Ontario get the deal done. very satisfied with customer service and friendliness . Thank you Mercedes Benz of Ontario More

Excellent, my service advisor Phil was super detail and keep updated and customer service was sharp. Thank you thank you thank you thank you thanks keep updated and customer service was sharp. Thank you thank you thank you thank you thanks More

Service was awesome daniel peréz explained to me in detail about the issue that i had in my gla250 very profesional and he'd help me out so much thanks daniel good job keep it up detail about the issue that i had in my gla250 very profesional and he'd help me out so much thanks daniel good job keep it up More

The customer service is always great thanks to Mr Perez and the sales and management team It’s always a pleasure having great customer service and the sales and management team It’s always a pleasure having great customer service More

I always enjoy the excellent service that they provide.Mike Doehla is super helpful and all the staff courteous.They observe Covid precautions and sanitize my car before handing the keys. provide.Mike Doehla is super helpful and all the staff courteous.They observe Covid precautions and sanitize my car before handing the keys. More

You would expect that a luxury vehicle dealership would provide a luxurious level of customer service. And for the most part, that's not what you find. During our hunt for our new vehicle we came across se provide a luxurious level of customer service. And for the most part, that's not what you find. During our hunt for our new vehicle we came across several chip on the shoulder, snooty, "take it or leave it" instances which repeatedly burned the bridge of communication and killed our interest in working with anyone. And then there was Mercedes-Benz of Ontario. Because of our prior experience I opened up the communication online. From the beginning, Cecilia and Sabrina were fantastic! They followed up as needed without being push, always courteous and understanding to our busy schedule. Louis Hakime helped us find the vehicle my wife wanted and demonstrated exceptional service skills and product knowledge. Chris Bland was superb and went out of his way to make sure we found a great deal on the vehicle my wife liked. Frank in finance got to the point in a professional manner, making sure we had the proper protection. One thing I heard from all 3 of the agents involved in selling: "we don't want to have to go back and forth, we want to take care of you". And THAT! they did!!!! Down to the last step! Giany ushered my wife into her new car, showing her the vehicles features and getting her set up while demonstrating EXCEPTIONAL command of his customer service soft skills! I have to admit, I have never considered a Mercedes myself. And I have been shopping for an Audi or Lexus, while considering a BMW. But after this experience here, I am considering putting a second Mercedes on our driveway sometime soon! Because of my line of business, I gauge all levels of service interaction and the team at Mercedes-Benz Ontario is killing it!!! I would not hesitate to refer family and friends. I look forward to continuing to work with them as we start our new venture in my wife's beautiful ride! More

Excellent service from Mike Doehla! This is my third MBZ and i always go to him. Rest of the staff are very couteous and helpful too! and i always go to him. Rest of the staff are very couteous and helpful too! More

Very good service,friendly worker. during this COVID -19 situation, worker wearing mask and sanitized all possible areas to prevent spread. I feel safe to be there situation, worker wearing mask and sanitized all possible areas to prevent spread. I feel safe to be there More

I took my vehicle in for service and the entire service dept. was amazing! Thank you for a seamless experience. Everyone was friendly and my vehicle was done by the end of the day. dept. was amazing! Thank you for a seamless experience. Everyone was friendly and my vehicle was done by the end of the day. More