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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,262 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

January 04, 2021

Excellent service, everything done on time and as prescribed. Facility was extremely clean. All staff was very helpful. Service consultants kept me informed every step of the way. More

by mark williams
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Jan 05, 2021 -

Mercedes-Benz of Ontario responded

Hi Mark, Thank you for your business and feedback. All of us at Mercedes-Benz of Ontario care greatly about the guest experience and go to extraordinary lengths to ensure that each guest receives the highest levels of service. Building lasting relationships is paramount to us as we truly consider our guest family. We look forward to seeing you at your next scheduled visit. Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

January 01, 2021

Great service, ease of use getting in and out Phil and Natalie were great advisors to work with. Thank you for taking care of my car! More

by LydiaD63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson, Natalie Duncan
Jan 02, 2021 -

Mercedes-Benz of Ontario responded

Hi Lydia, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Mercedes-Benz of Ontario

December 30, 2020

Mercedes-Benz of Ontario has great customer service. Everyone is very friendly. They do excellent work when you get your car serviced. Tony explained everything in detail. I had a positive experience. More

by Kelly Velasquez
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Dec 31, 2020 -

Mercedes-Benz of Ontario responded

Hi Kelly, Thank you for your business & the 5 star rating! We are happy to read that our entire staff treated you very well! The team at Mercedes-Benz of Ontario is truly flattered to have your generous compliments and look forward to assisting your with all of your Mercedes-Benz needs! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

December 30, 2020

I really liked the Attention that the people who helped me get my car gave me, very attentive to my questions made me feel at home, Thank you More

by ceciliar38
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
1)-JYHAN FAYAD. And 2)-GIANNY QUEZADA
Dec 31, 2020 -

Mercedes-Benz of Ontario responded

Hello, Our team is excited that we were able to work together and get you into a new Mercedes-Benz! We truly appreciate your business and complimenting our level of service! All of us at Mercedes-Benz of Ontario look forward to assisting you with all of your Mercedes needs. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

December 29, 2020

Exceptional Dealership. Staff are professional, very systematic, easy, convenient and fast. My Service Advisor has always been exceptional. Thank you Mike Doehla for your prifessionalism and expertise i More

by Louise Pastelero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Dec 29, 2020 -

Mercedes-Benz of Ontario responded

Hi Louise, We absolutely value your feedback regarding the exceptional service you receive working with Mike Doehla and thank you for the 5 star rating! ! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

December 26, 2020

I had a new service representative. Phil. I was very knowledgeable and informative to me. He updated me while my car was being serviced and gave me options. More

by Alli Lea
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Dec 29, 2020 -

Mercedes-Benz of Ontario responded

Hi Alli Lea, All of us at Mercedes-Benz of Ontario are truly flattered to have earned your business and feel privileged to have your excellent recommendations for Phil! Thank you for the opportunity to serve you! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

December 19, 2020

It’s a pleasure working with MB Ontario for my vehicle maintenance. They confirm your appointment and promptly take care of clients as they arrive. The check-in process is seamless as well, and they take More

by nunigurl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Medina, Frank Wannes
Dec 21, 2020 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post you 5-star review! Thank you for baring with us during these turbulent times and following the health guideline to ensure the safety of our guests and our team. Thank you for allowing us the opportunity to earn your business and our team of experts look forward to serving you for many more years to come! Please let us know if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

December 17, 2020

My service advisor Christian Lopez was courteous and professional. He advised me with the ongoing service of my vehicle. I had two recall services and windshield replacement. He provided me with two dis More

by Moses
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Dec 21, 2020 -

Mercedes-Benz of Ontario responded

Hello Moses, Thank you for your 5 star review and genuine feedback regarding the courteous and Professional service you experience working with Christian Lopez and our fine team! We take great pride is serving our guest well and thrilled to have you as part of our Fletcher Jones Family! With Sincere Gratitude, Your Friends and Family at Mercedes-Benz of Ontario

December 16, 2020

Very Helpful and quick with service. Was able to solve my issues with the car and the work was done in a timely manner. Thank you! More

by galiciajennifer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Dec 21, 2020 -

Mercedes-Benz of Ontario responded

Hello, We are honored to receive your 5 star rating and review! The team at Mercedes-Benz of Ontario appreciates you complementing our level of service and are grateful for your business! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

December 15, 2020

Have been researching vehicles for 2 months and narrowed them down to 2. Came to the Mercedes Benz dealership looking only to test drive a vehicle due to my expiring lease on an Infiniti SUV. This was my fi More

by kiwilatae
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jyhan Fayad
Dec 21, 2020 -

Mercedes-Benz of Ontario responded

Hello Keisha, All of us at Mercedes-Benz of Ontario are truly grateful to have the opportunity to assist you during your quest for a new vehicle! Our team was pleased to read that you found our dealership team to be perfection working in a personable & knowledgeable manner to help you find the perfect Mercedes-Benz! We are thrilled to know our level of service and passion for the brand ended with you go joining our wonderful Mercedes-Benz family! Congratulations on your purchase! We look forward to attending to all of your Mercedes-Benz needs! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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