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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

February 02, 2021

Christian Lopez was exceptional in service. The wait time was long but his service compensated for the long wait and the time wasted. Glad to had him. More

by Eepu2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Feb 02, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for your exceptional recommendations regarding your recent service experience with Christian Lopez! We completely understand your specific concerns regarding the unexpected wait times experienced during your service visit. Thank you for taking the time to share your feedback with us. Our goal is to provide a smooth and efficient service experience, and your time is valuable to us. Please feel welcome to contact us if we may be of any further assistance. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

February 01, 2021

Thanks Natalie for your Exceptional customer service and being so attentive!It's been great working with you.... Thank you for taking care of business! You ROCK!! More

by knrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Feb 02, 2021 -

Mercedes-Benz of Ontario responded

Hello, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that Natalie that provided you a truly exceptional visit and was super attentive too! We look forward to providing you the same great service experience again at your next scheduled visit! Please feel welcome to contact us anytime! Warmest regards, Your Friends and Family at Mercedes-Benz of Ontario

January 30, 2021

As expected, the folks at Mercedes Benz Ontario made me feel great about choosing a Mercedes Benz as the car to drive! My vehicle was serviced and return earlier than expected, great work Fletcher Jones More

by Dubya213
Recommend Dealer
Yes
Employees Worked With
Mike Doehla , Kevin Chien
Feb 01, 2021 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes-Benz of Ontario is grateful to have the opportunity to serve you! Thank you for taking the time to share your 5 star recommendations! It was wonderful to read that our teams level of service provides you the extra confidence and support in seeing that your Mercedes-Benz is always running at its best! We look forward to welcoming you back! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

January 30, 2021

Excellent. Very friendly I will alway take my car there for service. Getting a loaner car was very easy and fast. See you soon Thanks More

by jknepper55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Feb 01, 2021 -

Mercedes-Benz of Ontario responded

Hello Our team was flatted to read that you found our team at Mercedes-Benz of Ontario to be the most excellent & friendly! We are pleased to know that the use of our loaner vehicle was a great compliment to your service and look forward to welcoming you back! Best, Your Friends and Family at Mercedes-Benz of Ontario

January 30, 2021

Totally great service and thank you so much for picking up my car and delivery back to me in a timely matter. Special thanks to my service rep Natalie for her attention to detail in explaining the service More

by carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Feb 01, 2021 -

Mercedes-Benz of Ontario responded

Hello Carol, We strive to be the best in the business, and thrilled to know your recent valet experience was truly exceptional! Having your genuine recommendations and thoughtful feedback for Natalie is truly a gift! We look forward to welcoming you back for your next scheduled maintenance! Kind Wishes, Your Friends and Family at Mercedes-Benz of Ontario

January 30, 2021

Unsuccessfully tried to work with Jason Cai for over a month to begin the process of purchasing a specific vehicle that would need to be factory ordered. Communication completely failed on his end by not More

by oc90631
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jason Cai
January 29, 2021

The help I receive from my advisor Phil is always very personable and organized. Everything went well as planned and the team was friendly and pleasant. More

by Ireneinsunzanwne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Jan 29, 2021 -

Mercedes-Benz of Ontario responded

Hello, This review made our day! We are ecstatic to know when it comes to the care and maintenance of your Mercedes-Benz, Phil has been a great compliment to fulfill the service needs for your vehicle.! We are grateful to have such heartfelt feedback and truly appreciate your commitment to us! Thank you for allowing us the privilege to serve you and always feel welcome to contact us anytime! Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

January 29, 2021

My service adviser Tony Garcia did a good job keeping up to date when my car was going to be ready. Good service thank you More

by sheshe196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Jan 29, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for your wonderful 5 star rating! We greatly appreciate you sharing your recent service visit with Tony Garcia! Looking forward to your next scheduled service with us. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

January 29, 2021

Phil did a great job dealing with Insurance and keeping me informed on when the car would be ready we where so happy with his service. More

by raragon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Jan 29, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the opportunity to attend to the service needs for your Mercedes-Benz, and rewarding the fine efforts of your service advisor Phil. Seeing that our guests receive the necessary time and support partnering with Insurance companies can be time critical and we are so pleased to know Phil was right by your side ensuring all was addressed. Thank you for your business and rewarding our team with your 5 star recommendations! We look forward to assisting you with any of your vehicle needs. Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

January 27, 2021

The MB of Ontario's red carpet treatment is always full of star employees making us feel like celebrities. Always a great experience! Thank you for the 5 Star Event. More

by DH Casters
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Medina
Jan 28, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for your wonderful review and 5 star rating! Our goal is to provide each guest with an amazing experience and your feedback is truly a gift! Our team was elated to read of your red carpet treatment from beginning to end and truly exceeded your expectations! We are grateful for the opportunity to serve you and we look forward to doing so in the future! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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