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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,262 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

February 05, 2021

This was my first visit to MB of Ontario as an unexpected emergency walk-in due to electronic and battery issues. Each service person I encountered as listed below was friendly, courteous, attentive, respons More

by JesseOuwens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gil, Christian Lopez, Lana Burnett
Feb 05, 2021 -

Mercedes-Benz of Ontario responded

Hello Jesse, Thank you so much for your awesome review and 5 star rating! We are sorry to read of the unexpected emergency you encountered and so thrilled to know our team was so very welcoming with such friendly, courteous and professional attitudes through out your service visit. We are truly grateful for your business and genuine recommendations! Please feel welcome to contact us anytime! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

February 05, 2021

Everything was made easy at MB Ontario, from obtaining a loaner vehicle to picking up my serviced vehicle. Tony Garcia is the greatest. He coordinated all service needs exceptionally and met all my high exp More

by Cohira
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Feb 05, 2021 -

Mercedes-Benz of Ontario responded

Hello Cohira, Your amazing 5 star review brought smiles to all of our faces! On behalf of our entire team, we thank you for posting your genuine recommendations and mentioning Tony Garcia and his exceptional level of service! We are so grateful to have earned your business & look forward to your next scheduled service with Tony! Best, Your Friends and Family at Mercedes-Benz of Ontario

February 02, 2021

Christian Lopez was exceptional in service. The wait time was long but his service compensated for the long wait and the time wasted. Glad to had him. More

by Eepu2000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Feb 02, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for your exceptional recommendations regarding your recent service experience with Christian Lopez! We completely understand your specific concerns regarding the unexpected wait times experienced during your service visit. Thank you for taking the time to share your feedback with us. Our goal is to provide a smooth and efficient service experience, and your time is valuable to us. Please feel welcome to contact us if we may be of any further assistance. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

February 02, 2021

We have been Mercedes Benz customers for decades. Our latest experience on 1/29/21 with Ibrahim and his team was truly exceptional. The best we’ve had. We appreciate the honesty, dedication and hard work More

by Kiana Farzad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Yogi Kang , Fadi Batarni , Ibrahim Aboud
Feb 02, 2021 -

Mercedes-Benz of Ontario responded

Hello Farzad Family, The team at Mercedes-Benz of Ontario is truly honored to have your genuine recommendations for Ibrahim, Yogi and our talented to team. Your kind recognition truly shows our dedication to providing world-class Mercedes-Benz experiences and we couldn't be more grateful to read that you consider this purchase experience to be the best you have ever had! It was a true pleasure to work with you and your family and want to extend a warm welcome to our Fletcher Jones family! Thanks again for your business. We look forward to welcoming you back and assisting you will all of your Mercedes-Benz needs! Congratulations! With Much Gratitude, Your Friends and Family at Mercedes-Benz of Ontario

February 02, 2021

I purchased my current vehicle here and have my service appts here. The people and the service provided are always exceptional. My only issue would be that I think you overbook your service appts. Simpl More

by Sirowy1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Feb 02, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for taking the time to leave us a review. We value your feedback and we'd like to learn more details about your experiences. Please contact me at Kim.camargo@fletcherjones.com Sincere Regards, Kimberlee Camargo Reputation and Brand Ambassador

February 01, 2021

Thanks Natalie for your Exceptional customer service and being so attentive!It's been great working with you.... Thank you for taking care of business! You ROCK!! More

by knrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Feb 02, 2021 -

Mercedes-Benz of Ontario responded

Hello, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that Natalie that provided you a truly exceptional visit and was super attentive too! We look forward to providing you the same great service experience again at your next scheduled visit! Please feel welcome to contact us anytime! Warmest regards, Your Friends and Family at Mercedes-Benz of Ontario

January 30, 2021

Totally great service and thank you so much for picking up my car and delivery back to me in a timely matter. Special thanks to my service rep Natalie for her attention to detail in explaining the service More

by carol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Feb 01, 2021 -

Mercedes-Benz of Ontario responded

Hello Carol, We strive to be the best in the business, and thrilled to know your recent valet experience was truly exceptional! Having your genuine recommendations and thoughtful feedback for Natalie is truly a gift! We look forward to welcoming you back for your next scheduled maintenance! Kind Wishes, Your Friends and Family at Mercedes-Benz of Ontario

January 30, 2021

Unsuccessfully tried to work with Jason Cai for over a month to begin the process of purchasing a specific vehicle that would need to be factory ordered. Communication completely failed on his end by not More

by oc90631
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jason Cai
January 30, 2021

As expected, the folks at Mercedes Benz Ontario made me feel great about choosing a Mercedes Benz as the car to drive! My vehicle was serviced and return earlier than expected, great work Fletcher Jones More

by Dubya213
Recommend Dealer
Yes
Employees Worked With
Mike Doehla , Kevin Chien
Feb 01, 2021 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes-Benz of Ontario is grateful to have the opportunity to serve you! Thank you for taking the time to share your 5 star recommendations! It was wonderful to read that our teams level of service provides you the extra confidence and support in seeing that your Mercedes-Benz is always running at its best! We look forward to welcoming you back! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

January 30, 2021

Excellent. Very friendly I will alway take my car there for service. Getting a loaner car was very easy and fast. See you soon Thanks More

by jknepper55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Feb 01, 2021 -

Mercedes-Benz of Ontario responded

Hello Our team was flatted to read that you found our team at Mercedes-Benz of Ontario to be the most excellent & friendly! We are pleased to know that the use of our loaner vehicle was a great compliment to your service and look forward to welcoming you back! Best, Your Friends and Family at Mercedes-Benz of Ontario

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