Mercedes-Benz of Ontario
Ontario, CA
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This was my first visit to MB of Ontario as an unexpected emergency walk-in due to electronic and battery issues. Each service person I encountered as listed below was friendly, courteous, attentive, respons emergency walk-in due to electronic and battery issues. Each service person I encountered as listed below was friendly, courteous, attentive, responsive to my many questions, knowledgeable, and very professional. More
Everything was made easy at MB Ontario, from obtaining a loaner vehicle to picking up my serviced vehicle. Tony Garcia is the greatest. He coordinated all service needs exceptionally and met all my high exp loaner vehicle to picking up my serviced vehicle. Tony Garcia is the greatest. He coordinated all service needs exceptionally and met all my high expections. I will certainly be back and recommend MB of Ontario to others. More
Christian Lopez was exceptional in service. The wait time was long but his service compensated for the long wait and the time wasted. Glad to had him. was long but his service compensated for the long wait and the time wasted. Glad to had him. More
We have been Mercedes Benz customers for decades. Our latest experience on 1/29/21 with Ibrahim and his team was truly exceptional. The best we’ve had. We appreciate the honesty, dedication and hard work latest experience on 1/29/21 with Ibrahim and his team was truly exceptional. The best we’ve had. We appreciate the honesty, dedication and hard work. We left VERY happy and we are VERY pleased with the deal we received and the car we have now. Thank you! Also thank you Fadi and Yogi as well! - Farzad Family More
I purchased my current vehicle here and have my service appts here. The people and the service provided are always exceptional. My only issue would be that I think you overbook your service appts. Simpl appts here. The people and the service provided are always exceptional. My only issue would be that I think you overbook your service appts. Simple services usually take all day or more than 1 day. I can no longer wait for a service, I need a loaner. This doesn’t seem to be the most efficient use of my time. More
Thanks Natalie for your Exceptional customer service and being so attentive!It's been great working with you.... Thank you for taking care of business! You ROCK!! being so attentive!It's been great working with you.... Thank you for taking care of business! You ROCK!! More
Totally great service and thank you so much for picking up my car and delivery back to me in a timely matter. Special thanks to my service rep Natalie for her attention to detail in explaining the service up my car and delivery back to me in a timely matter. Special thanks to my service rep Natalie for her attention to detail in explaining the service needed . More
Unsuccessfully tried to work with Jason Cai for over a month to begin the process of purchasing a specific vehicle that would need to be factory ordered. Communication completely failed on his end by not month to begin the process of purchasing a specific vehicle that would need to be factory ordered. Communication completely failed on his end by not returning emails or phone calls when promised. Unfortunately in my experience, Jason has left a lasting impression on this branch of the Fletcher Jones Brand. He has proven he is not interested in building any kind of relationship with clients that require to do business via phone and internet. More
As expected, the folks at Mercedes Benz Ontario made me feel great about choosing a Mercedes Benz as the car to drive! My vehicle was serviced and return earlier than expected, great work Fletcher Jones feel great about choosing a Mercedes Benz as the car to drive! My vehicle was serviced and return earlier than expected, great work Fletcher Jones Mercedes Benz of Ontario! More