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Mercedes-Benz of Ontario
Ontario, CA
1,278 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
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Showing 1,278 reviews
February 24, 2021
Chris Lopez was very helpful. He explained everything and the service was completed in a very timely manner. He advised me what to expect on my next service which will prepare me to plan ahead. Thank you. the service was completed in a very timely manner. He advised me what to expect on my next service which will prepare me to plan ahead. Thank you. More
by mcclpe1007
Employees Worked With
Mike Doehla, Christian Lopez
February 20, 2021
Danika was wonderful. She proactively communicated with me and helped go troubleshoot an issue. The whole process was extremely easy; from making an appointment to picking up the car. me and helped go troubleshoot an issue. The whole process was extremely easy; from making an appointment to picking up the car. More
by MLC
Employees Worked With
Danika Doering
February 18, 2021
Dealt with me in a professional manner and the Service Manager resolved my issues swiftly with regards to my loaner. Extremely friendly and courteous. I was in/out quickly. Manager resolved my issues swiftly with regards to my loaner. Extremely friendly and courteous. I was in/out quickly. More
by PhillJ
Employees Worked With
Robert Tabor
February 18, 2021
Mike has been our service advisor for at least 3 years. Mike has always been very friendly and honest towards my wife and I. I just requested Mike be the service advisor for the new Mercedes vehicle that Mike has always been very friendly and honest towards my wife and I. I just requested Mike be the service advisor for the new Mercedes vehicle that I purchased in November 2020. More
by Steelersfan4ever2u
Employees Worked With
Mike Doehla
February 16, 2021
On point !World class customer service, thank you, keep up the good work, will be coming back for future services ,thank you so much for your help. up the good work, will be coming back for future services ,thank you so much for your help. More
by jorozco
Employees Worked With
maggard
February 15, 2021
Great service under the current Covid-19 circumstances. It was a bit unusual not being able to sit with a cup of coffee--at least I didn't even go into the building to try. I had someone come with me so th It was a bit unusual not being able to sit with a cup of coffee--at least I didn't even go into the building to try. I had someone come with me so that I wouldn't have to wait or get a loaner car. More
by nursecharly
Employees Worked With
Mike Doehla
February 15, 2021
My Service advisor, Mike, is the best. Always keeps me up to date on my car’s status. Very helpful in informing me of what options and costs are available, if any. Go out of his way to make sure I’m totally to date on my car’s status. Very helpful in informing me of what options and costs are available, if any. Go out of his way to make sure I’m totally satisfied. More
by Bickman
Employees Worked With
Taylor, Mike’s assistant is very pro-active in helping me thru any situation., Mike Doehla
February 15, 2021
Amazing , Bernard was very informative, helping me make the correct choices on my new CLS450C , thank you for the amazing experience, This was purchase my of retirement car, James the correct choices on my new CLS450C , thank you for the amazing experience, This was purchase my of retirement car, James More
by Mcj2957
Employees Worked With
Bernard Azar, Jon Klempner
February 12, 2021
Service Advisory is Excellence! Seriously, you have a Service Advisory is Excellence! Seriously, you have a wonderful team , I hoped to have the best of service all ways in the future and I look forward Service Advisory is Excellence! Seriously, you have a wonderful team , I hoped to have the best of service all ways in the future and I look forward to it. More
by Dakirtley
Employees Worked With
Trevor Harlow, Tony Garcia, Johnny Jabbour
