Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,278 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
Contact Dealership
View Awards

3787 E Guasti Rd

Ontario, CA

91761

Directions

By Type

Showing 1,278 reviews

March 04, 2021

I just LOVE my new E450C Mercedes. I also appreciated how friendly, helpful, and knowledgeable the staff were. They assisted me at every turn and I truly felt special through the whole process. Specia More

by Sandra Davis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Quintero in Sales , Yogi Kang, Hossam Elayoty, Bernard Azar
Report | Print
Mar 04, 2021 -

Mercedes-Benz of Ontario responded

Hi Sandra, Wow! Our team loved reading your genuine feedback and thrilled to have your 5 star recommendations! It was wonderful reading about your absolutely amazing purchase experience, accompanied by our true professionals Sam, Nancy, and Elie! We couldn't be more thrilled to have earned your business and hope to have you as a life long customer too! Congratulations on your purchase! We look forward to welcoming you back for all of your Mercedes-Benz needs! With Sincere Gratitude, Your Friends and Family at Mercedes-Benz of Ontario

Mar 05, 2021 -

Sandra Davis responded

I just realized I put down the wrong name for one of the employees I listed. The correct name should be Bernard Azar in Finance. Sorry, Bernard. I wrote a separate review just for you!

March 04, 2021

Tony Garcia, was great. He listen to my needs. Tony took time to explain the service, and recommendations. The price wad reasonable, precaution was taking when checking in. Will bring my car back, for the n More

by Merliemerlie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Mar 05, 2021 -

Mercedes-Benz of Ontario responded

Hi Merlie, Thank you for business and the opportunity to serve you! Our team at Mercedes-Benz of Ontario cares greatly about the guest experience and is happy to hear of the amazing efforts Tony Garcia put forth seeing that all of your service needs were attended to with the utmost of safety & care. It is our greatest hope to continue this amazing support and service throughout every interaction you have with us. Warmest Wishes, Your Friends and Family at Mercedes-Benz of Ontario

March 04, 2021

Service is always exceptional this dealership surpasses expectations. Happy we bought a car from here. Our service provider was communicative and fixed all issues without any delays More

by Krishi02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Mar 04, 2021 -

Mercedes-Benz of Ontario responded

Hi, Thank you for being a valued part of our Fletcher Jones family and allowing our team of experts at Mercedes-Benz of Ontario the privilege of serving you! We are truly grateful for your thoughtful 5 star recommendations and loved reading about another exceptional visit with our team! Best, Your Friends and Family at Mercedes-Benz of Ontario

March 03, 2021

Mike Doehla is an excellent service advisor, very courteous and have an extensive knowledge about the car maintenance, he makes sure the customer leaves happy with the service provided. More

by JorgeA84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Mar 04, 2021 -

Mercedes-Benz of Ontario responded

Hi Jorge, We absolutely value your feedback and thank you for the 5 star recommendations! We are happy to hear that Mike Doehla is your service advisor and that he assists you in a courteous, knowledgeable, and prompt manner ensuring your complete satisfaction. We look forward to providing you the same great service experience again at your next scheduled visit! Warmest regards, Your Friends and Family at Mercedes-Benz of Ontario

February 28, 2021

I wasn't present at the time of the service, since I am presently in Europe because of the covid -19 Pandemic but the report I received was satisfactory More

by dorahoaee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Natalie Duncan
Report | Print
Mar 01, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your business and 5 star recommendations! Your wonderful rating reflects our commitment to delivering world-class guest experiences! We look forward to working with you upon your return from Europe and for many years to come! Sincere Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 28, 2021

Excellent work and service. Very positive and friendly environment. I will recommend you to all my friends and relatives. You guys are very professional and do great job. Thanks More

by Hamid_shiehzadegan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Mar 01, 2021 -

Mercedes-Benz of Ontario responded

Hello Hamid, Our team was pleased to read that you found Tony Garcia and our dealership team to be the most professional, positive, Friendly and provided excellent customer service! We take great pride in serving our guests well and we are grateful to have earned your business We look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 27, 2021

Everyone was pleasant and courteous. I'm definitely going back for my all my automotive needs. I love the fact they still deliver the vehicle to you washed and cleaned!! More

by rhvaltes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Report | Print
Mar 01, 2021 -

Mercedes-Benz of Ontario responded

Hello, Our team was pleased to read that you found our dealership to be the most pleasant & courteous! We take great pride in serving our guests well and we are grateful to have earned your business We look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 26, 2021

Robert Tabor in service was a great help . Love the service department. Service was fast and I WAS IN AND OUT and always great customer service More

by love4alice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Report | Print
Feb 26, 2021 -

Mercedes-Benz of Ontario responded

Hello, Wow! Our team at Mercedes-Benz of Ontario is truly flattered to read your generous sediments for Robert Tabor! We take great pride in seeing that our guests are provided with thorough knowledge of their repairs, prompt service and a seamless experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 25, 2021

I've been working with Danny Perez over the last few years with my first Mercedes and now moving on to my next one. He is an exceptional person that really cares about the needs of his customers and wil More

by zannee1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yogi Kang, Danny Perez, Daniel Perez
Report | Print
Feb 25, 2021 -

Mercedes-Benz of Ontario responded

Hello Leesa, Seeing that our guests receive the highest level of service and care is our top priority! We are so thrilled to have the opportunity to work with you during your quest for a new Mercedes-Benz! Thank you for your genuine compliments for Danny Perez and the level of service he provided while assisting you through your purchase! Congratulations! We hope you enjoy every mile! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 24, 2021

Anthony was great he helped me with any questions or concerns I had. Very friendly and knowledgeable. Tony made the process easy and seamlessly I would defiantly recommend. More

by natin7991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Feb 24, 2021 -

Mercedes-Benz of Ontario responded

Hello Natin, We are so pleased to hear about your recent service visit with Anthony! Thank you for your 5 star review! Our goal is to provide the best experience possible and we couldn't be more pleased to read of the professional and Friendly efforts he put forth ensuring all of your service needs were met! Please feel welcome to contact us anytime! Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

1
...
40
41
42
...
128