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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

February 24, 2021

Anthony was great he helped me with any questions or concerns I had. Very friendly and knowledgeable. Tony made the process easy and seamlessly I would defiantly recommend. More

by natin7991
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Feb 24, 2021 -

Mercedes-Benz of Ontario responded

Hello Natin, We are so pleased to hear about your recent service visit with Anthony! Thank you for your 5 star review! Our goal is to provide the best experience possible and we couldn't be more pleased to read of the professional and Friendly efforts he put forth ensuring all of your service needs were met! Please feel welcome to contact us anytime! Warm Regards, Your Friends and Family at Mercedes-Benz of Ontario

February 20, 2021

Danika was wonderful. She proactively communicated with me and helped go troubleshoot an issue. The whole process was extremely easy; from making an appointment to picking up the car. More

by MLC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danika Doering
Feb 23, 2021 -

Mercedes-Benz of Ontario responded

Hi MLC, Our team was elated to read that Danika took wonderful care of you by being knowledgeable, professional and with her expertise she was able troubleshoot and identify your concerns! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best, Your Friends and Family at Mercedes-Benz of Ontario

February 19, 2021

Mike in service was a great help . Love the service department. Service was fast and I WAS IN AND OUT and always great customer service More

by Duran
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Feb 22, 2021 -

Mercedes-Benz of Ontario responded

Hello Duran, Our team was elated to read that Mike took fantastic care of you by being knowledgeable, professional and navigating you through such efficient and prompt visit! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 18, 2021

Mike has been our service advisor for at least 3 years. Mike has always been very friendly and honest towards my wife and I. I just requested Mike be the service advisor for the new Mercedes vehicle that More

by Steelersfan4ever2u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Feb 18, 2021 -

Mercedes-Benz of Ontario responded

Hello Steeler Fan, Our team was elated to read that Mike Doehla takes fantastic care of you by being knowledgeable, professional and ensuring you and your wife receive the highest levels of service and care! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Please feel welcome to contact us anytime! Best, Your Friends and Family at Mercedes-Benz of Ontario

February 18, 2021

Dealt with me in a professional manner and the Service Manager resolved my issues swiftly with regards to my loaner. Extremely friendly and courteous. I was in/out quickly. More

by PhillJ
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Feb 18, 2021 -

Mercedes-Benz of Ontario responded

Hello Phill, Guest satisfaction is important to us and we could not be more pleased to have you complement our level of service by rewarding us with your 5 star rating and recommendations! Our team is truly grateful for your patronage and the opportunity to serve you! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

February 16, 2021

On point !World class customer service, thank you, keep up the good work, will be coming back for future services ,thank you so much for your help. More

by jorozco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
maggard
Feb 16, 2021 -

Mercedes-Benz of Ontario responded

Hi, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our team show our dedication in providing world-class Mercedes-Benz Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with us! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

February 15, 2021

Amazing , Bernard was very informative, helping me make the correct choices on my new CLS450C , thank you for the amazing experience, This was purchase my of retirement car, James More

by Mcj2957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernard Azar, Jon Klempner
Feb 16, 2021 -

Mercedes-Benz of Ontario responded

Hi, Our team at Mercedes-Benz of Ontario are is flattered to read your generous feedback regarding your amazing visit with Bernard! We take great pride in seeing that our guests are provided with many purchase options, informative and helpful insight to ensure a seamless & pleasant experience! We are so pleased to know about yours! Thank you for your business and thoughtful recommendations and congratulations on your purchase! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 15, 2021

My Service advisor, Mike, is the best. Always keeps me up to date on my car’s status. Very helpful in informing me of what options and costs are available, if any. Go out of his way to make sure I’m totally More

by Bickman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor, Mike’s assistant is very pro-active in helping me thru any situation., Mike Doehla
Feb 16, 2021 -

Mercedes-Benz of Ontario responded

Hello, We all take great pride in serving our guest well and are thrilled to know that Mike Doehla always provides you a helpful and professional experience from beginning to end! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 15, 2021

Great service under the current Covid-19 circumstances. It was a bit unusual not being able to sit with a cup of coffee--at least I didn't even go into the building to try. I had someone come with me so th More

by nursecharly
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Feb 16, 2021 -

Mercedes-Benz of Ontario responded

Hello, Your business and wonderful recommendations regarding your recent service with Mike Doehla mean the world to us and we couldn't be more pleased to know of the time and attention you were assisted with to ensure a safe and pleasant experience! Thank you for taking the time to recognize our team efforts and rewarding their commitment and dedication with your 5 star rating! We look forward to seeing you again at your next scheduled visit! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

February 12, 2021

Everything was done very fast and am pleased with our come. Service advisor was there at schedule time and greeted me for auto service. Thank you will return for next schedule service in future. More

by jalvarez47
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Feb 12, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for posting your 5 star review and mentioning the timely efforts of your service advisor Phil! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback! Thanks again, and we look forward to your next scheduled service with us. All the best, Your Friends and Family at Mercedes-Benz of Ontario

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