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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,262 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

March 16, 2021

Came in to get my front two tires replaced. Arrived and was helped right away with top notch customer service. Told it would take a while and if I wanted a ride home so I took a ride home and was called wh More

by jesus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert McConnell
Mar 16, 2021 -

Mercedes-Benz of Ontario responded

Hello Jesus, We greatly appreciate you taking the time to post your 5-star rating! It's truly amazing hearing that Jorge Gil was able to assist with getting your vehicle repaired and returned to you all within a timely fashion! Providing the shuttle service is just one of the many perks we offer to our guests. Our team of experts are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

March 16, 2021

I was pleased was the service experience from scheduling an appointment to picking up my vehicle. It is awesome how Mercedes-Benz of Ontario uses technology to serve their customers. More

by elliott.christianne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Perez
Mar 17, 2021 -

Mercedes-Benz of Ontario responded

Hi Elliott, We greatly appreciate you taking the time to post your 5-star review! It's wonderful to hear that you were provided with such amazing service throughout your recent visit with us. Thank you for allowing us the opportunity to earn your business and we look forward to seeing you again at your next scheduled interval! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

March 14, 2021

Awesome awesome dealership, customer service second to none, the level that they serve you with it represents the brand 100% From the general manager to the girl or a guy that hands you your keys before More

by C450AMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle, Tre, Kevin ( shop Forman ) Chris, Nichole, Dave, Cristal, ( parts ), Dennis Veals, Ted Moreno, Addi Mimi, Tony Garcia, Bernard Azar, Johnny Jabbour , Pedram Samadian , Tony Froussine, Johan Somi , Daniel Perez
Mar 16, 2021 -

Mercedes-Benz of Ontario responded

Hello, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team of experts the privilege to earn your business and attend to your needs! Glad to see that you've been a loyal guest for the last 10 years. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! Please feel free to reach out to us if there's anything else we could be of further assistance to you now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

March 14, 2021

Great service. Very helpful employees. Very quick-Service department is very well managed. Thank you. Bring back the free car washes—don’t use the COVID pandemic to be an excuse to elimInate t More

by Ldybenz
Recommend Dealer
Yes
Employees Worked With
Jorge Gil
Mar 17, 2021 -

Mercedes-Benz of Ontario responded

Hello, Hello, All of us at Mercedes-Benz of Ontario appreciate your business and feedback. As soon as more information is available regarding our Preferred Owners Benefits, we will notify our guests. Please feel welcome to contact me if I may offer assistance now or in the future. Sincerely, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

March 13, 2021

They were prompt in checking me in. Christian Lopez was very friendly and answered all of my questions. Best place for car service bar none. More

by smade
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Mar 15, 2021 -

Mercedes-Benz of Ontario responded

Hello, Our team at Mercedes-Benz of Ontario is truly flattered to read your generous feedback regarding your recent visit with Christian Lopez! We take great pride in seeing that our guests are provided with a thorough knowledge of their repairs, prompt service and a seamless experience! We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

March 12, 2021

Exceptional customer service. While other Mercedes dealerships are a 5 Fletcher Jones is a 10. From the minute you drive in you feel welcome Like a high end hotel More

by Papudesi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Mar 16, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for taking the time to share your feedback and 5-star rating! It's really rewarding hearing that Phil Gibson was able to assist and provide you with an excellent visit with us. We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are grateful to have earned your business and look forward to serving you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

March 11, 2021

Absolutely World Class Service. Customer for life. Jason is top notch is making customers feel special. I look forward to the next vehicle that we purchase. More

by Murojp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cai
Mar 11, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for your awesome review and 5 star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Congratulations on your purchase! We look forward to serving you for many years to come! Best, Your Friends and Family at Mercedes-Benz of Ontario

March 11, 2021

My service writer Jorge was wonderful, he let me know about the Sunbit service that’s available and I was able to use it for my repairs. More

by Maria noval
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jorge Gil
Mar 11, 2021 -

Mercedes-Benz of Ontario responded

Hi Maria, We greatly appreciate your positive review and thank you for the 5 star rating! Guest satisfaction is very important to us and so is your feedback. We are truly grateful for your business and loved reading about the great efforts put forth by Jorge and our service team! Best, Your Friends and Family at Mercedes-Benz of Ontario

March 10, 2021

Excelent service and friendly customer service very good prices thanks again for all the service the you guys gave me one hundred per cent satisfied More

by Yoly0218
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Mar 11, 2021 -

Mercedes-Benz of Ontario responded

Hello, It is a wonderful privilege to have your 5 star rating and recommendations. We loved reading of your excellent experience working with our fine service, and elated to know you left absolutely satisfied! Thank you for your business and the opportunity to serve you! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

March 10, 2021

Excellent customer service with great communication. I was constantly updated with the services performed on my vehicle. I was vey happy with the outcome of the services rendered. I will definitely come b More

by kenzo74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Mar 11, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about Amatziah show our dedication in providing world-class Mercedes-Benz Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with him! Warmest Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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