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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

April 02, 2021

I love this dealership. I’ve owned my Mercedes for over 13 years and just recently started to bring it to Ontario. The workmanship and attention I received at this dealership is most exceptional. Totally a More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marisa Garcia, Mike Doehla
Apr 06, 2021 -

Mercedes-Benz of Ontario responded

Hi Sharon, We loved reading that you love our team of professionals at Mercedes-Benz of Ontario! Thank you for your kind sediments for Mike Doehla and your 13 years of loyalty you have had working with this talented professional! We are truly grateful for your business and truly honored to have you as a valued part of our Fletcher Jones family! Kind Wishes, Your Friends and Family at Mercedes-Benz of Ontario

March 31, 2021

The staff is great, courteous and very attentive from the moment you srrkbe until they return your vehicle freshly washed. I realy like the convenience of the loaner car program, saves me so much time. As More

by jbcecht
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Robert McConnell
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hi, Thank you for taking the time to share your feedback and 5-star rating! We are truly flattered to have your thoughtful compliments and recommendations. Providing a courtesy car wash and a loaner vehicle are just some of the many perks we offer to our guests. Thank you for allowing our team the privilege to earn your business and attend to your service needs! We are looking forward to working with you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

March 31, 2021

Great experience and very nice employees. I would definitely return. They took great care of my car and offered a relaxing waiting area while the car was in service. More

by Rugby1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-star review! It's extremely rewarding hearing that our team was able to assist with getting your vehicle repaired and returned to you all within a timely fashion. It's wonderful seeing that you enjoyed our waiting lounge meanwhile your vehicle was getting serviced. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

March 31, 2021

I regularly take my S5 50 into the dealer in request to fill Gibson as my service advisor. Phil Gibson always provides above and beyond service! More

by TomT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hello Tom, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth by Phil Gibson during your most recent service visit with us. It's really rewarding hearing that Phil goes above and beyond when getting your vehicle repaired and returned to you. We appreciate you complimenting our level of professionalism and our team looks forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

March 31, 2021

The service was excellent. I have been getting my car serviced at this dealership since it open. Everything has always been at the highest level of service. More

by Mrwilson429
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hi Mr. Wilson, Thank you so much for your awesome review and 5 star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Best, Your Friends and Family at Mercedes-Benz of Ontario

March 30, 2021

I was treated the very best !!! You are really caring for us! Thank you very much! Did you get new help? You went from ok to awesome!!!!!! More

by boxold
Recommend Dealer
Yes
Employees Worked With
Mike Doehla , Ron Broussard, Eric Anaya
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well! We are looking forward to serving you again! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

March 30, 2021

I had Great service, it exceeded my expectations. She was very responsive when I reached out for an eta on when my car would be finished. More

by tlalanne
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danika Doering
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hello, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear that Danika was able to assist you in a swift and communicative manner. We look forward to providing you the same great service experience again at your next scheduled visit! Warmest regards, Your Friends and Family at Mercedes-Benz of Ontario

March 28, 2021

After a recommendation from a friend we decided to drive from Irvine and give Ontario a shot. I am so happy we did! Jason and team were amazing and I drove away in a car I love! The service, attentiveness, More

by Ami
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Cai, Sarsi Kazimi
Mar 29, 2021 -

Mercedes-Benz of Ontario responded

Hi Ami, Congratulations on your new gorgeous Benz! Thank you for choosing Mercedes-Benz of Ontario! It is our top priority to give guests an amazing experience. With that being said, it brings us so much joy hearing that Jason ensured you had a great time while searching for the perfect vehicle. We are thrilled to know of the great efforts put forth during your visit and appreciate you complimenting our level of professionalism. It was our pleasure to help you get to know every aspect of your vehicle. We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

March 27, 2021

It was a great experience. Jason helped me to find a great car at a great price. Debbra, Derek, and Bernard helped me through the day of purchase, with great support and service. Thank you! More

by Adele B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Debbra Pound, Jason Cai, Bernard Azar, Derek Nguyen
Mar 29, 2021 -

Mercedes-Benz of Ontario responded

Hello Adele, Thank you so much for your awesome review and 5 star rating! Our team was very pleased to read that Jason, Debbra & Derek went above & beyond to make you feel comfortable through out the purchase process! We are truly grateful for your business and recommendations! Congratulations on your new Mercedes-Benz! Enjoy every mile! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

March 25, 2021

On 3/23/21 Kyle was the man. I did not say a word or show any negative body language whatsoever when my S550 was returned to me. Kyle looked at it, and was NOT happy (and that's to say the least). He More

by X
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle, Tony Garcia, Christian Lopez
Mar 26, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your business and taking the time to share your valuable feedback and 5 star rating! We take pride in seeing that our guest receive the highest level of service and care and so pleased to know of Kyle's quick call to action to ensure your service visit was an exceptional one. We look forward to welcoming you back at your next scheduled visit with Kyle! Please feel welcome to contact us anytime! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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