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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

April 11, 2021

Tarek was an awesome sales person I would recommend Mercedes of Ontario as well as Tarek Tarek knew how to explain how everything worked clearly on the 2021 GLE 350 that we purchased Thank you More

by Fernandog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Azar, Tarek Alshash
Apr 13, 2021 -

Mercedes-Benz of Ontario responded

Hello Fernando, Congratulations on your new gorgeous 2021 GLE 350! We are so appreciative of your loyalty and feedback about your experience with Tarek! I am very happy to hear that our team was able to deliver such an awesome experience and help you find the perfect vehicle. We look forward to assisting you for many more years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

April 11, 2021

Ron Did everything I asked and handled it in perfect timely manner. Every thing I needed was addressed. Blah blah blah blah blah blah blah More

by bradlyhowie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Apr 13, 2021 -

Mercedes-Benz of Ontario responded

Hi Bradly, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Ron and appreciate you complimenting our level of service. Our team is flattered to see that we were able to assist with getting your vehicle repaired and returned to you all within a timely fashion! We're looking forward to welcoming you again soon! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 10, 2021

The service was great! Ron was very helpful and helped me with future repairs. Now I can get my car repaired one item at a time. I was disappointed that you were not thinking of your customers enough to More

by mmstevens54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Apr 14, 2021 -

Mercedes-Benz of Ontario responded

Hello, Our team at Mercedes-Benz of Ontario truly appreciates your generous feedback regarding your visit with Ron Broussard! Thank you for your helpful insight as we will continue do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. If you have additional feedback you would like to discuss, please feel welcome to contact us at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Ambassador

April 10, 2021

Tony is great ! Everything is great so far. But But After service my car was washed, its unbelievable car wash is terrible worse ....unhappy on this only More

by Frank C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Apr 13, 2021 -

Mercedes-Benz of Ontario responded

Hi Frank, We absolutely value your feedback and thank you for the opportunity to serve you! It is wonderful to know of the great service you experienced with Tony and would love to gain additional insight regarding your car wash. Guest satisfaction is important us and look forward to learning more about your experience. Please feel welcome to contact us at kim.camargo@fletcherjones.com Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

April 10, 2021

Scott Bi and the team at Mercedes Benz of Ontario blew me away! I’m so happy with my new 2021 GLA! Scott was a kind and professional sales person who ensured to answer ALL of questions during the process. He More

by Leo1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bi
Apr 13, 2021 -

Mercedes-Benz of Ontario responded

Hello Leo, Congratulations on your new gorgeous 2021 GLA! The team at Mercedes-Benz of Ontario strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Scott Bi has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. Please feel free to reach out to us if there's anything else we could possibly be of assistance with now or in the nearby future. We are grateful for your business and we look forward to working with you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

April 08, 2021

Tony is an amazing service advisor, very professional!! Thanks for the great service. I would highly recommend anyone who needs service to come here. Thanks More

by vwsergio62
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Apr 09, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for taking the time to share your feedback and recommendation! We are so delighted to hear that you had an amazing experience working with Tony! We look forward to serving you again at your next scheduled service interval. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

April 07, 2021

Eric Anaya was exceptionally helpful with everything and I appreciate everything he did including calling to verify satisfaction after. Joseph and Vanessa were also very helpful with assistance. More

by Sc31127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Apr 08, 2021 -

Mercedes-Benz of Ontario responded

Hello Joseph & Vanessa, Thank you for the 5 star rating! Our team is delighted to read about your exceptional service experience and we love knowing you left completely satisfied with your service. We look forward to seeing you at your next scheduled visit. Kind wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 07, 2021

Very friendly staff. Was able to get me into a loaner car when Uber was too expensive. Very detail oriented. They let me know other work that needed to be done but not pressured into doing the work at their More

by stetreault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Maggard
Apr 08, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for taking the time to share your amazing rating with everyone! We are so pleased to read the use of a loaner was a helpful part of your experience. Please know your kind feedback & recognition show our dedication to providing world-class Mercedes-Benz Service experiences! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 07, 2021

I have brought my 2 vehicles to this dealership for service. They are always courteous, professional and friendly. I feel they do a quality job with their repairs and care of my vehicles. With the C More

by JRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Apr 08, 2021 -

Mercedes-Benz of Ontario responded

Hi JBR, Our team is flattered to know that your dealership experience was nothing short of extraordinary! It was wonderful to read about your second purchase experience with our fine team of professionals was met with the utmost courteousness, professionalism, and friendly manner! We are committed to be the best in the business and truly dedicated to see that our guests receive an experience that is one of a kind each and every visit! Congratulations on another Mercedes-Benz purchase! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 04, 2021

Exelente service like always I been a customer for the last three years and each time I go for service I have always have a smooth transaction with my previous advisor gerald corona and now with t More

by Jp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Apr 06, 2021 -

Mercedes-Benz of Ontario responded

Hello JP, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about both Gerald and Erick truly reflect our mission; delivering world-class service experiences, each and every time. Thanks again, and we look forward to serving you again in the future. Kind Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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