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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,262 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

April 07, 2021

Eric Anaya was exceptionally helpful with everything and I appreciate everything he did including calling to verify satisfaction after. Joseph and Vanessa were also very helpful with assistance. More

by Sc31127
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Apr 08, 2021 -

Mercedes-Benz of Ontario responded

Hello Joseph & Vanessa, Thank you for the 5 star rating! Our team is delighted to read about your exceptional service experience and we love knowing you left completely satisfied with your service. We look forward to seeing you at your next scheduled visit. Kind wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 07, 2021

Very friendly staff. Was able to get me into a loaner car when Uber was too expensive. Very detail oriented. They let me know other work that needed to be done but not pressured into doing the work at their More

by stetreault
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Maggard
Apr 08, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for taking the time to share your amazing rating with everyone! We are so pleased to read the use of a loaner was a helpful part of your experience. Please know your kind feedback & recognition show our dedication to providing world-class Mercedes-Benz Service experiences! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 07, 2021

I have brought my 2 vehicles to this dealership for service. They are always courteous, professional and friendly. I feel they do a quality job with their repairs and care of my vehicles. With the C More

by JRB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Apr 08, 2021 -

Mercedes-Benz of Ontario responded

Hi JBR, Our team is flattered to know that your dealership experience was nothing short of extraordinary! It was wonderful to read about your second purchase experience with our fine team of professionals was met with the utmost courteousness, professionalism, and friendly manner! We are committed to be the best in the business and truly dedicated to see that our guests receive an experience that is one of a kind each and every visit! Congratulations on another Mercedes-Benz purchase! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 04, 2021

Exelente service like always I been a customer for the last three years and each time I go for service I have always have a smooth transaction with my previous advisor gerald corona and now with t More

by Jp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Apr 06, 2021 -

Mercedes-Benz of Ontario responded

Hello JP, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about both Gerald and Erick truly reflect our mission; delivering world-class service experiences, each and every time. Thanks again, and we look forward to serving you again in the future. Kind Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 02, 2021

I love this dealership. I’ve owned my Mercedes for over 13 years and just recently started to bring it to Ontario. The workmanship and attention I received at this dealership is most exceptional. Totally a More

by Sharon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marisa Garcia, Mike Doehla
Apr 06, 2021 -

Mercedes-Benz of Ontario responded

Hi Sharon, We loved reading that you love our team of professionals at Mercedes-Benz of Ontario! Thank you for your kind sediments for Mike Doehla and your 13 years of loyalty you have had working with this talented professional! We are truly grateful for your business and truly honored to have you as a valued part of our Fletcher Jones family! Kind Wishes, Your Friends and Family at Mercedes-Benz of Ontario

March 31, 2021

The staff is great, courteous and very attentive from the moment you srrkbe until they return your vehicle freshly washed. I realy like the convenience of the loaner car program, saves me so much time. As More

by jbcecht
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean, Robert McConnell
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hi, Thank you for taking the time to share your feedback and 5-star rating! We are truly flattered to have your thoughtful compliments and recommendations. Providing a courtesy car wash and a loaner vehicle are just some of the many perks we offer to our guests. Thank you for allowing our team the privilege to earn your business and attend to your service needs! We are looking forward to working with you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

March 31, 2021

Great experience and very nice employees. I would definitely return. They took great care of my car and offered a relaxing waiting area while the car was in service. More

by Rugby1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-star review! It's extremely rewarding hearing that our team was able to assist with getting your vehicle repaired and returned to you all within a timely fashion. It's wonderful seeing that you enjoyed our waiting lounge meanwhile your vehicle was getting serviced. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

March 31, 2021

I regularly take my S5 50 into the dealer in request to fill Gibson as my service advisor. Phil Gibson always provides above and beyond service! More

by TomT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hello Tom, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth by Phil Gibson during your most recent service visit with us. It's really rewarding hearing that Phil goes above and beyond when getting your vehicle repaired and returned to you. We appreciate you complimenting our level of professionalism and our team looks forward to serving you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

March 31, 2021

The service was excellent. I have been getting my car serviced at this dealership since it open. Everything has always been at the highest level of service. More

by Mrwilson429
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hi Mr. Wilson, Thank you so much for your awesome review and 5 star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Best, Your Friends and Family at Mercedes-Benz of Ontario

March 30, 2021

I was treated the very best !!! You are really caring for us! Thank you very much! Did you get new help? You went from ok to awesome!!!!!! More

by boxold
Recommend Dealer
Yes
Employees Worked With
Mike Doehla , Ron Broussard, Eric Anaya
Mar 31, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well! We are looking forward to serving you again! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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