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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

April 23, 2021

My service advisor Matzi provided me with great customer service and kept me updated on the service of the car. Matzxi is a outstanding reprehensive of Merceds-Benz Ontario. More

by Walter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Apr 27, 2021 -

Mercedes-Benz of Ontario responded

Hi Walter, It's really rewarding hearing that Matzi was able to assist and provide you with outstanding service throughout your recent visit with us. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team is grateful to have earned your business and we look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

April 21, 2021

Very helpful, knowledgeable, and fast. Made our experience very comfortable. Purchased with confidence and we definitely will buy another car from Mercedes-Benz on Ontario. The overall experience w More

by Bigoh’s
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yogi Kang , Scott Bi
Apr 22, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for business and the opportunity to assist you during your recent quest for a new Mercedes-Benz! Our team at Mercedes-Benz of Ontario cares greatly about the guest experience and is happy to hear of the amazing level of service and great confidence you had working with our sales team during your recent purchase! Congratulations on your purchase and welcome to our Fletcher Jones family! It is our greatest hope to continue this amazing support and service throughout every interaction you have with us. Warm Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 21, 2021

Everyone at the dealership has always been professional and courteous. Went through my old Mercedes with a fine toothed comb. Found things I wasn’t aware of and addressed them with alternatives. More

by debbywyatt
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Maggard
Apr 22, 2021 -

Mercedes-Benz of Ontario responded

Hi Debby, We greatly appreciate you taking the time to post your 5-stars rating regarding your recent service visit with Patti! It's amazing reviews like yours that truly represent what we strive for everyday! Glad to see that Patti has assisted with getting your vehicle fully diagnosed and in tip-top shape! Thank you for allowing us the opportunity to earn your business and we look forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 21, 2021

FOR THIS VISIT I recognize the service advisor that assisted us. Eric Anaya was courteous, demonstrated professionalism and offered excellent advise. I would ask for Eric Anaya again for my next visit. More

by rhoelericL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Fadi Batarni , Eric Anaya
Apr 22, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to recognize Eric Anaya for providing an amazing experience during your recent service visit with us! Our team is truly flattered to have your thoughtful compliments and recommendations. Thank you for allowing us the opportunity to earn your business and appreciate you complimenting our level of professionalism. We're looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 20, 2021

Customer service was exceptional Danica Doering was truly going above and beyond with helping me check in vehicle to check out process. Thank you so much. More

by Elsa
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danika Doering
Apr 21, 2021 -

Mercedes-Benz of Ontario responded

Hi Elsa, We greatly appreciate you taking the time to post your 5-stars review regarding your most recent visit with Danika Doering in our service department! Glad to see that Danika went above and beyond with getting your vehicle in tip-top shape! Thank you for allowing us the opportunity to earn your business and our team is looking forward to working with you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 20, 2021

Excellent customer service matched by great pricing, flexibility, patience and insight—what you would expect from top Mercedes dealer—very happy with our new car—thanks! More

by JYG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sabrina Quinones - 5 Stars, Jason Cai, Frank Wannes , Carlos Raez, Jon Klempner
Apr 21, 2021 -

Mercedes-Benz of Ontario responded

Hello, Congratulations on your new beautiful Mercedes-Benz! Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Mercedes-Benz of Ontario take great pride in serving our guests well. It's really refreshing seeing that we have always been helpful, knowledgeable, and assisted you the best pricing to care for your Benz! Thank you for allowing us the opportunity to earn your business and we look forward to working with for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 18, 2021

My new service advisory Tony Garcia is a blessing. Tony kept me in the loop throughout the process. Tony also informed me of what my next best step moving forward. This eliminates surprises. More

by Nathanklee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Apr 20, 2021 -

Mercedes-Benz of Ontario responded

Hello Nathan, Thank you for being a valued part of our Fletcher Jones family! We are so pleased to read of the wonderful experience you had with Tony Garcia and the great confidence you had learning of the recommended repairs and how to best move forward on the service and care for your Mercedes- Benz! We are truly grateful for your business and authentic recommendations! Please feel welcome to contact us anytime! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 17, 2021

Everything when well with the service department.I appreciate them putting on my license plates on the front of my Mercedes as a courtesy. All things consider Chris Lopez was very good with me and exp More

by Neville wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Apr 17, 2021 -

Mercedes-Benz of Ontario responded

Hi Neville, Thank you for taking the time to share your feedback and 5-star rating regarding your most recent service experience with Chris Lopez! It's great hearing that our team of experts assisted with getting the license plates brackets mounted on your Benz! Please feel free to reach out to us if there's anything else we could be of assistance with now or in the future. We are grateful to have earned your business and we look forward to serving you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 15, 2021

The service department made sure I had a loaner vehicle and even retrieved the car seat from my vehicle. I appreciate that the loaner was sanitized and had a no smoking policy. I was kept informed on th More

by Libby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Apr 16, 2021 -

Mercedes-Benz of Ontario responded

Hi Libby, We greatly appreciate you taking the time to post your 5-star review regarding your most recent service visit with us! It's extremely rewarding seeing that Eric was helpful, knowledgeable, and assisted with getting your vehicle repaired and returned to you all within a timely manner! Providing a loaner vehicle is one of the many perks that we offer to our guests. Glad to see that Eric kept you in the loop and made sure your vehicle was in tip-top shape! Our team of experts are looking forward to working with you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 13, 2021

The sales person Scott Bi was amazing! Not only was he professional, he was very knowledgeable of the vehicles. Scott Bi provided the best customer service ever! I have never felt more comfortable and no More

by lorennewman33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Veals, Scott Bi
Apr 14, 2021 -

Mercedes-Benz of Ontario responded

Hi Loren, Congratulations on your Mercedes-Benz! We are so appreciative of your loyalty and feedback about your experience with Scott Bi. We'll be sure to relay over the kind words expressed on your behalf. I am very happy to hear that our team was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to assisting you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

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