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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,262 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

April 18, 2021

My new service advisory Tony Garcia is a blessing. Tony kept me in the loop throughout the process. Tony also informed me of what my next best step moving forward. This eliminates surprises. More

by Nathanklee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Apr 20, 2021 -

Mercedes-Benz of Ontario responded

Hello Nathan, Thank you for being a valued part of our Fletcher Jones family! We are so pleased to read of the wonderful experience you had with Tony Garcia and the great confidence you had learning of the recommended repairs and how to best move forward on the service and care for your Mercedes- Benz! We are truly grateful for your business and authentic recommendations! Please feel welcome to contact us anytime! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 17, 2021

Everything when well with the service department.I appreciate them putting on my license plates on the front of my Mercedes as a courtesy. All things consider Chris Lopez was very good with me and exp More

by Neville wilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Apr 17, 2021 -

Mercedes-Benz of Ontario responded

Hi Neville, Thank you for taking the time to share your feedback and 5-star rating regarding your most recent service experience with Chris Lopez! It's great hearing that our team of experts assisted with getting the license plates brackets mounted on your Benz! Please feel free to reach out to us if there's anything else we could be of assistance with now or in the future. We are grateful to have earned your business and we look forward to serving you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 15, 2021

The service department made sure I had a loaner vehicle and even retrieved the car seat from my vehicle. I appreciate that the loaner was sanitized and had a no smoking policy. I was kept informed on th More

by Libby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Apr 16, 2021 -

Mercedes-Benz of Ontario responded

Hi Libby, We greatly appreciate you taking the time to post your 5-star review regarding your most recent service visit with us! It's extremely rewarding seeing that Eric was helpful, knowledgeable, and assisted with getting your vehicle repaired and returned to you all within a timely manner! Providing a loaner vehicle is one of the many perks that we offer to our guests. Glad to see that Eric kept you in the loop and made sure your vehicle was in tip-top shape! Our team of experts are looking forward to working with you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

April 13, 2021

The sales person Scott Bi was amazing! Not only was he professional, he was very knowledgeable of the vehicles. Scott Bi provided the best customer service ever! I have never felt more comfortable and no More

by lorennewman33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Veals, Scott Bi
Apr 14, 2021 -

Mercedes-Benz of Ontario responded

Hi Loren, Congratulations on your Mercedes-Benz! We are so appreciative of your loyalty and feedback about your experience with Scott Bi. We'll be sure to relay over the kind words expressed on your behalf. I am very happy to hear that our team was able to deliver such exceptional service and help you find the perfect vehicle. We look forward to assisting you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 11, 2021

Ron Did everything I asked and handled it in perfect timely manner. Every thing I needed was addressed. Blah blah blah blah blah blah blah More

by bradlyhowie1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Apr 13, 2021 -

Mercedes-Benz of Ontario responded

Hi Bradly, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Ron and appreciate you complimenting our level of service. Our team is flattered to see that we were able to assist with getting your vehicle repaired and returned to you all within a timely fashion! We're looking forward to welcoming you again soon! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

April 11, 2021

Tarek was an awesome sales person I would recommend Mercedes of Ontario as well as Tarek Tarek knew how to explain how everything worked clearly on the 2021 GLE 350 that we purchased Thank you More

by Fernandog
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Azar, Tarek Alshash
Apr 13, 2021 -

Mercedes-Benz of Ontario responded

Hello Fernando, Congratulations on your new gorgeous 2021 GLE 350! We are so appreciative of your loyalty and feedback about your experience with Tarek! I am very happy to hear that our team was able to deliver such an awesome experience and help you find the perfect vehicle. We look forward to assisting you for many more years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

April 10, 2021

Scott Bi and the team at Mercedes Benz of Ontario blew me away! I’m so happy with my new 2021 GLA! Scott was a kind and professional sales person who ensured to answer ALL of questions during the process. He More

by Leo1983
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Bi
Apr 13, 2021 -

Mercedes-Benz of Ontario responded

Hello Leo, Congratulations on your new gorgeous 2021 GLA! The team at Mercedes-Benz of Ontario strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Scott Bi has always been helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. Please feel free to reach out to us if there's anything else we could possibly be of assistance with now or in the nearby future. We are grateful for your business and we look forward to working with you for many more years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

April 10, 2021

The service was great! Ron was very helpful and helped me with future repairs. Now I can get my car repaired one item at a time. I was disappointed that you were not thinking of your customers enough to More

by mmstevens54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Apr 14, 2021 -

Mercedes-Benz of Ontario responded

Hello, Our team at Mercedes-Benz of Ontario truly appreciates your generous feedback regarding your visit with Ron Broussard! Thank you for your helpful insight as we will continue do our very best to offer competitive pricing with in our market to ensure you receive the most valuable service. If you have additional feedback you would like to discuss, please feel welcome to contact us at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Ambassador

April 10, 2021

Tony is great ! Everything is great so far. But But After service my car was washed, its unbelievable car wash is terrible worse ....unhappy on this only More

by Frank C
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Apr 13, 2021 -

Mercedes-Benz of Ontario responded

Hi Frank, We absolutely value your feedback and thank you for the opportunity to serve you! It is wonderful to know of the great service you experienced with Tony and would love to gain additional insight regarding your car wash. Guest satisfaction is important us and look forward to learning more about your experience. Please feel welcome to contact us at kim.camargo@fletcherjones.com Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

April 08, 2021

Tony is an amazing service advisor, very professional!! Thanks for the great service. I would highly recommend anyone who needs service to come here. Thanks More

by vwsergio62
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Apr 09, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for taking the time to share your feedback and recommendation! We are so delighted to hear that you had an amazing experience working with Tony! We look forward to serving you again at your next scheduled service interval. Kind Regards, Your Friends and Family at Mercedes-Benz of Ontario

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