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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,268 Reviews
Call Dealership (909) 212-8400
View Awards

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

May 18, 2021

From when I called in to schedule my appointment to the moment my vehicle was sanitized before I entered, the service was exceptional! I would highly recommend! More

by Albenis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Report | Print
May 19, 2021 -

Mercedes-Benz of Ontario responded

Hello Albenis, We greatly appreciate you taking the time to post your 5-stars rating. It's really rewarding hearing that our team was able to assist and provide you with amazing service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many years to come! Please feel free to reach out to us if there's anything else we could be of assistance with now or in the future. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

May 14, 2021

Efficient service and very nice staff. Phil made sure I was aware of what’s going on before moving on to the next step. It took them a while to fix my car but I was very happy with the results. More

by Selenayu0726
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Report | Print
May 16, 2021 -

Mercedes-Benz of Ontario responded

Hello and Happy Sunday! Our team is honored to receive your 5 star review and feedback regarding your service experience with us. Keeping our guests in the loop during a repair is crucial to creating a seamless and efficient experience. We absolutely appreciated your patience during the repair and are happy to know that the repair met your standards. Should you have any questions, please reach out to our team of experts and we'd be happy to assist! All the best, Your Friends and Family at Mercedes-Benz of Ontario

May 13, 2021

Working with Ali was an absolute pleasure. My experience on purchasing a car from Mercedes-Benz of Ontario was excellent. He was very knowledgeable about the car. its been 6months and I still get a call fr More

by Tasha W.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Mahmoudhashemi
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May 14, 2021 -

Mercedes-Benz of Ontario responded

Hello Tasha, It was a true pleasure to assist you during your quest for your new Mercedes-Benz and allowing Ali the opportunity to garner such an authentic guest relationship. We are grateful to have you compliment Ali and our team on their level of service and thrilled to have you as a part of our Fletcher Jones family! Congratulations again on your purchase, we hope you are enjoying every mile! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador

May 13, 2021

Excellent customer service. My vehicle was fixed under the warranty and they offer me a loaner right away, I was informed every day the status of my repairs, and I appreciate it a lot. More

by ROGER S.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
May 13, 2021 -

Mercedes-Benz of Ontario responded

Hello Roger, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your most recent service visit. It's wonderful reviews like yours that truly represent what we strive for everyday! Providing a loaner vehicle is one of the many perks we offer to our guests. Our team of associates appreciate you complimenting our level of professionalism. We are looking forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

May 12, 2021

Ali is very professional. No pressure sales approach and carefully discusses and presents details/features of the car. Ali has always a very pleasant approach with his customers. When it came to pricing and More

by rctolentino777
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Ferdaous, Ibrahim Aboud
Report | Print
May 13, 2021 -

Mercedes-Benz of Ontario responded

Hello, Congratulations on your gorgeous Benz! Thank you for taking the time to share your feedback and 5-star rating. We are truly flattered to have your thoughtful compliments and recommendations regarding your most recent visit with Ali! It's wonderful reviews like yours that represent what we strive for on a daily basis. Our team was beyond happy to read that Ali was helpful, knowledgeable, and assisted you the best pricing to care for your vehicle. We're glad to see you like Ali's work! We'll be sure to pass along the kind words expressed on your behalf. Please feel free to reach out to us if there's anything else we could be of assistance with now or in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

May 08, 2021

Eric Anaya demonstrated professionalism, courtesy, and provided us with total customer satisfaction. This visit was my first encounter with Eric Anaya since my regular service advisor is not with the deal More

by rclora
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Report | Print
May 10, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-stars review! Our team puts customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! It is a delight to hear Eric Anaya ensured your vehicle was repaired and returned to you all within a timely fashion! We'll be sure to relay over the kind words expressed on your behalf. We are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

May 07, 2021

Service department was very helpful and the service was completed in a timely manner. Great service all together. Will come back again for my car needs. More

by pomyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danika Doering
Report | Print
May 08, 2021 -

Mercedes-Benz of Ontario responded

Hi Pomyan, Thank you for taking the time to share your 5-stars rating. We are truly flattered to have your thoughtful compliments and recommendations regarding your service visit with us! Guest satisfaction is our highest priority and we are thankful for your kind feedback. We're grateful to have earned your business and are looking forward to working with you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

May 07, 2021

Service advisor was very nice and the master technician was wonderful explaining what needed to be done with my vehicle. Pablo Ortiz was excellent. Pleased with my visit More

by l_maslach@live.com
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Pablo Ortiz, Eric Anaya
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May 08, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-stars review! It's really rewarding hearing that your visit with Pablo Ortiz in our service department went amazing! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Please feel free to reach out to us if there's anything else we could be of assistance with now or in the future. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

May 04, 2021

The personnel, work ethics, and the knowledge of their product is just the best. I will recommend this Dealership to my family and all my friends. More

by kabright
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
May 06, 2021 -

Mercedes-Benz of Ontario responded

Hello, We absolutely value your feedback and thank you for the wonderful compliments regarding our level of service! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

May 02, 2021

Very satisfied Super helpful service advisor Very kind Very satisfied Super helpful service advisor Very kind and try to help for everything Prompt service Excellent follow up Service advisor Tayl More

by Lsc802
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Report | Print
May 03, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Taylor SooHoo and appreciate you complimenting our level of professionalism. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

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