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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,278 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,278 reviews

June 11, 2021

Easy to schedule the appointment. Good availability. Fast and simple check in and out. High quality and reliable service. Polite, helpful and friendly staff. Fair price. More

by pattyfarias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
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Jun 11, 2021 -

Mercedes-Benz of Ontario responded

Hi Patty, Thank you for the opportunity to serve you! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team of experts appreciate you complimenting our level of professionalism and look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

June 10, 2021

Very happy with the service I received. Was kept up to date and was advised of other issues discovered during vehicle inspection and provided with written estimates. More

by arod_5150
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
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Jun 11, 2021 -

Mercedes-Benz of Ontario responded

Hello Arod, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your recent service visit with us and appreciate you complimenting our level of professionalism. Our team of associates are grateful to have earned your business and are looking forward to serving you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

June 10, 2021

Great purchase experience! Starting with the order of the vehicle I wanted and finishing with the financial process; every single step was smooth and easy. Thanks to Tarek and Ken Lau More

by ocarvajal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Froussine, Tarek Alshash, Ken Lau
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Jun 10, 2021 -

ocarvajal responded

Thank you Tarek and Ken Lau!!

Jun 11, 2021 -

Mercedes-Benz of Ontario responded

Hi Ocarvajal, We greatly appreciate you taking the time to post your 5-stars review! With all of the automotive competition out there, it's wonderful to hear that both Tarek and Ken Lau delivered an exceptional sales experience! It's wonderful reviews like yours that truly represent what we strive for everyday! It was our pleasure to help you get to know every aspect of your vehicle. Thank you for allowing us the opportunity to earn your business and congratulations on your gorgeous new Benz! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

June 10, 2021

Id like to first start off by thanking manager “Ken Lau” and salesman “Abel Vargas” for helping me so much and making our dream car come true. It was our first car from Mercedes and the professionalism that More

by Adan.holguin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ABEL VARGAS, Ken Lau
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Jun 11, 2021 -

Mercedes-Benz of Ontario responded

Hello Adan, Congratulations on your new beautiful Benz! We are so appreciative of your loyalty and feedback about your experiences with us. I am very happy to hear that Ken Lau and Abel Vargas was able to deliver such exceptional service and help you find the perfect vehicle. We're excited to see you enjoy both of their work! We'll be sure to pass along the kind words expressed on your behalf. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team of associates are truly flattered to have such heartfelt recommendations and look forward to working with you for many more years to come! We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

June 06, 2021

Customer service is top notch, exceptional, very good and respectful people work there, they know what they’re doing, they explained every single question I have. More

by JorgeA84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
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Jun 07, 2021 -

Mercedes-Benz of Ontario responded

Hi Jorge, Thank you for your business and 5 star review! It is wonderful to know of the exceptional and top notch service you received from Mike Doehla during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Warm wishes, Your Friends and Family at Mercedes-Benz of Ontario

June 05, 2021

Mike Doehla of Ontario Mercedes-Benz Is absolutely the best. Goes over and Beyond. I feel so welcomed and taken care of. Best of the best. He’s very dedicated to providing exceptional service. Thank you f More

by hapa2730
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Jun 06, 2021 -

Mercedes-Benz of Ontario responded

Hello, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about your positive and accommodating service you received from Mike Doehla brings a big smile to our faces! We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for for your business and the opportunity to serve you! All the best, Your Friends and Family at Mercedes-Benz of Ontario

June 04, 2021

The service I received was super good since the first day. My advisor was always in communication. I’m very thankful with my service and specially with my service advisor Eric Anaya. Thank you so much!!! More

by nora421
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
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Jun 06, 2021 -

Mercedes-Benz of Ontario responded

Hi Nora, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the profoundly helpful and communicative orientated service you experienced during your visit with Eric. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Take care, Your Friends and Family at Mercedes-Benz of Ontario

May 30, 2021

Exceptional service. Thanks to Mike Doehla for a pleasant experience. All the issues with the vehicle were addressed and service performed in a timely manner. Very satisfied. More

by danielpra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
May 31, 2021 -

Mercedes-Benz of Ontario responded

Hi Daniel, Thank you for your business and 5 star review! It is wonderful to know of the pleasant and timely service you received from Mike during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Kind regards, Your Friends and Family at Mercedes-Benz of Ontario

May 28, 2021

I prefer to service my car there. Persistent level of Care and never pushy in terms of offering their service. Knowledgeable staff. Good communication. Trust their expertise. More

by MAAN KATTASH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
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May 28, 2021 -

Mercedes-Benz of Ontario responded

Hello Maan, It's really rewarding hearing that our team was able to assist and provide you with outstanding service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

May 28, 2021

Great service, friendly and professional. The car was ready as promised and was kept informed throughout the day regarding the status. I will choose this dealership moving forward. More

by Eddie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Report | Print
May 28, 2021 -

Mercedes-Benz of Ontario responded

Hello Eddie, Thank you for the opportunity to serve you! The safety and satisfaction of our guest is important to us. We are thrilled to know of the great efforts put forth during your recent visit with us and appreciate you complimenting our level of service. Our team of associates are looking forward to welcoming you back soon! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

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