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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,262 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

June 04, 2021

The service I received was super good since the first day. My advisor was always in communication. I’m very thankful with my service and specially with my service advisor Eric Anaya. Thank you so much!!! More

by nora421
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Jun 06, 2021 -

Mercedes-Benz of Ontario responded

Hi Nora, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the profoundly helpful and communicative orientated service you experienced during your visit with Eric. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! Take care, Your Friends and Family at Mercedes-Benz of Ontario

May 30, 2021

Exceptional service. Thanks to Mike Doehla for a pleasant experience. All the issues with the vehicle were addressed and service performed in a timely manner. Very satisfied. More

by danielpra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
May 30, 2021 -

Mercedes-Benz of Ontario responded

Hi Daniel, Thank you for your business and 5 star review! It is wonderful to know of the pleasant and timely service you received from Mike during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Kind regards, Your Friends and Family at Mercedes-Benz of Ontario

May 28, 2021

Great service, friendly and professional. The car was ready as promised and was kept informed throughout the day regarding the status. I will choose this dealership moving forward. More

by Eddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
May 28, 2021 -

Mercedes-Benz of Ontario responded

Hello Eddie, Thank you for the opportunity to serve you! The safety and satisfaction of our guest is important to us. We are thrilled to know of the great efforts put forth during your recent visit with us and appreciate you complimenting our level of service. Our team of associates are looking forward to welcoming you back soon! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

May 28, 2021

I prefer to service my car there. Persistent level of Care and never pushy in terms of offering their service. Knowledgeable staff. Good communication. Trust their expertise. More

by MAAN KATTASH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
May 28, 2021 -

Mercedes-Benz of Ontario responded

Hello Maan, It's really rewarding hearing that our team was able to assist and provide you with outstanding service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

May 27, 2021

Very friendly and professional staff, always put themselves in my shoes and provided the best possible option for customers. Really appreciate all the helps received. More

by Crystal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
May 28, 2021 -

Mercedes-Benz of Ontario responded

Hello Crystal, We greatly appreciate you taking the time to post your 5-stars review regarding your recent service visit! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

May 27, 2021

Bring my car for service A, it took longer than I expected, but I'm happy with the service. Service advisor and all the staff was very friendly. More

by J0902
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
May 28, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for being a valued guest and taking the time to share your generous recommendations! Your time is very important to us and we sincerely apologize for the delays you experienced. Your complete satisfaction and loyalty is important to us and look forward to welcoming you back! Please feel welcome to contact us anytime. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

May 26, 2021

Very well organized, friendly and professional. My service rep Mike Doehia was very courteous and professional and kept me informed throughout the day regarding the status of my vehicle.7 More

by Ronxman
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
May 26, 2021 -

Mercedes-Benz of Ontario responded

Hi Ronxman, Thank you so much for the awesome review and 5-star rating regarding your recent service visit with Mike Doehla! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team of experts are looking forward to working with you for many years to come and are here to help should you need us. Please reach out to us if there's anything else we could be of assistance with now or in the future. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

May 26, 2021

Johan treated me like "Queen for the Day"I could not Johan treated me like "Queen for the Day" I could not have ask for a better salesman.. All questions were answered - very professional & attentive t More

by Diane
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Jabbour , Johan Somi
May 26, 2021 -

Mercedes-Benz of Ontario responded

Hello Diane, Congratulations on your brand new beautiful Benz! Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Johan the privilege to earn your business and attend to you needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! We're wishing you many miles of enjoyment! Please reach out to us if there's anything else we could be of assistance with now or in the future. Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

May 25, 2021

A big shout out to Ali Hashemi!!! I could not have asked for a better salesman. Knowledgeable and diligent, he made the whole process seem so easy but I know Ali and the Ontario Mercedes team worked really More

by Woo.r.olsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Mahmoudhashemi
May 26, 2021 -

Mercedes-Benz of Ontario responded

Hello, Congratulations on your gorgeous new Bez! Thank you for choosing Mercedes-Benz of Ontario! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Ali Hashemi ensured you had a great time while searching for the perfect vehicle. We're glad to see you love Ali's work! We'll be sure to pass along the kind words expressed on your behalf. It was our pleasure to help you get to know every aspect of your vehicle. Thank you for allowing us the opportunity to earn your business and our team of experts look forward to welcoming you again soon! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

May 24, 2021

MB Ontario is organized and treats its customers professionally. They have very efficient service. It is perfect for me because of the location...close to my home. More

by s.sw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
May 24, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Eric Anaya and appreciate you complimenting our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. We look forward to welcoming you back! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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