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Mercedes-Benz of Ontario

Ontario, CA

4.7
1,262 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

June 14, 2021

Bailey was kind and professional. She kept me updated on the progress of my car. My car is running great and thank you for doing my brakes at the last minute. More

by Shellbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bailey Mitchell
Jun 17, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for taking the time to share your kind sediments regarding Bailey and the outstanding experience you had working with her! Our team is grateful to know of their exquisite service as we are truly honored to have earned your business & recommendations! Bailey and the team look forward to working with you for many years to come! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 13, 2021

I truly appreciate the care given to my 22 year old ML320. Your staff did a great job . My car is an oldie but goody, looks beautiful but does need more service performed. When I can get the money toge More

by Road262
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Jun 17, 2021 -

Mercedes-Benz of Ontario responded

Hello, Our entire service team greatly appreciates your thoughtful review! Your wonderful comments about our team attending to your special beauty truly reflect our mission; delivering world-class service experiences, each and every time. Please feel welcome to contact us anytime! We are thrilled to be a part of the care and maintenance of your ML320! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 12, 2021

Very friendly and helpful staff. My service was done on time and Taylor listen to our concerned and arrange service accordingly. Very satisfied with my service More

by Rajsweta
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Jun 16, 2021 -

Mercedes-Benz of Ontario responded

Hi Rajsweta, We greatly appreciate you taking the time to post your 5-stars rating! It's wonderful to hear that Taylor delivered an exceptional service experience during your most recent visit with us. Glad to see we were able to get your vehicle repaired and returned to you all within a timely manner. Thank you for allowing us the opportunity to earn your business and we are looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

June 11, 2021

Easy to schedule the appointment. Good availability. Fast and simple check in and out. High quality and reliable service. Polite, helpful and friendly staff. Fair price. More

by pattyfarias
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Jun 11, 2021 -

Mercedes-Benz of Ontario responded

Hi Patty, Thank you for the opportunity to serve you! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team of experts appreciate you complimenting our level of professionalism and look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

June 11, 2021

Eric was my service advisor...he was great. I was in a hurry to make a flight and not only was he quick to get me checked in, he arranged a ride for me to the airport. Rosie, the young lady who gave me t More

by troy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rosie ?, , Eric Anaya
Jun 11, 2021 -

Mercedes-Benz of Ontario responded

Hello Troy, It's really rewarding hearing that both Eric and Rosie were able to assist and provide you with outstanding service throughout your visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Glad to see they both went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. Providing the shuttle service is one of the many perks we offer to our guests. Thank you for allowing us the opportunity to earn your business and our team of associates look forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

June 10, 2021

Very happy with the service I received. Was kept up to date and was advised of other issues discovered during vehicle inspection and provided with written estimates. More

by arod_5150
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Jun 11, 2021 -

Mercedes-Benz of Ontario responded

Hello Arod, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your recent service visit with us and appreciate you complimenting our level of professionalism. Our team of associates are grateful to have earned your business and are looking forward to serving you for many more years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

June 10, 2021

Id like to first start off by thanking manager “Ken Lau” and salesman “Abel Vargas” for helping me so much and making our dream car come true. It was our first car from Mercedes and the professionalism that More

by Adan.holguin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ABEL VARGAS, Ken Lau
Jun 11, 2021 -

Mercedes-Benz of Ontario responded

Hello Adan, Congratulations on your new beautiful Benz! We are so appreciative of your loyalty and feedback about your experiences with us. I am very happy to hear that Ken Lau and Abel Vargas was able to deliver such exceptional service and help you find the perfect vehicle. We're excited to see you enjoy both of their work! We'll be sure to pass along the kind words expressed on your behalf. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Our team of associates are truly flattered to have such heartfelt recommendations and look forward to working with you for many more years to come! We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

June 10, 2021

Great purchase experience! Starting with the order of the vehicle I wanted and finishing with the financial process; every single step was smooth and easy. Thanks to Tarek and Ken Lau More

by ocarvajal
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Froussine, Tarek Alshash, Ken Lau
Jun 10, 2021 -

ocarvajal responded

Thank you Tarek and Ken Lau!!

Jun 11, 2021 -

Mercedes-Benz of Ontario responded

Hi Ocarvajal, We greatly appreciate you taking the time to post your 5-stars review! With all of the automotive competition out there, it's wonderful to hear that both Tarek and Ken Lau delivered an exceptional sales experience! It's wonderful reviews like yours that truly represent what we strive for everyday! It was our pleasure to help you get to know every aspect of your vehicle. Thank you for allowing us the opportunity to earn your business and congratulations on your gorgeous new Benz! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

June 06, 2021

Customer service is top notch, exceptional, very good and respectful people work there, they know what they’re doing, they explained every single question I have. More

by JorgeA84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Jun 06, 2021 -

Mercedes-Benz of Ontario responded

Hi Jorge, Thank you for your business and 5 star review! It is wonderful to know of the exceptional and top notch service you received from Mike Doehla during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Warm wishes, Your Friends and Family at Mercedes-Benz of Ontario

June 05, 2021

Mike Doehla of Ontario Mercedes-Benz Is absolutely the best. Goes over and Beyond. I feel so welcomed and taken care of. Best of the best. He’s very dedicated to providing exceptional service. Thank you f More

by hapa2730
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Jun 06, 2021 -

Mercedes-Benz of Ontario responded

Hello, Our entire service team greatly appreciates your amazing 5 star review! Your wonderful comments about your positive and accommodating service you received from Mike Doehla brings a big smile to our faces! We truly consider our guests family and thrilled to know the kind manner the service team attended to you with. Thank you for for your business and the opportunity to serve you! All the best, Your Friends and Family at Mercedes-Benz of Ontario

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