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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.7
1,262 Reviews
Call Dealership (909) 212-8400
View Awards

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

July 04, 2021

My service advisor was amazing and also his manager follow up with me regarding some thing else and they really did a great job of communication and provide top service More

by Magic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson, Amatziah Hunte, Christian Lopez
Report | Print
Jul 05, 2021 -

Mercedes-Benz of Ontario responded

Hello Magic, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

July 03, 2021

Very professional and knowledgeable in all levels of services, truly exceptional More

by jsw99999
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Jul 03, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Tony during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Mercedes-Benz needs! Kind regards, Your Friends and Family at Mercedes-Benz of Ontario

July 02, 2021

Excellent service.Let me know About work process timely manner I'm very satisfied With service department. Robert Tabor Thankk you very much for your service More

by pyrojoejoe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Report | Print
Jul 05, 2021 -

Mercedes-Benz of Ontario responded

Hello, Wow! We are elated to read your excellent recommendations for Robert Tabor and thrilled to know you left completely satisficed. Thank you for your business and sharing your kind remarks with the online community. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

July 01, 2021

Patty was extremely helpful, professional & keep me up to date on my vehicle. I really liked her and would like to have her for my next service as well! She gets a 20/10! More

by Alma.carabes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Maggard
Report | Print
Jul 03, 2021 -

Mercedes-Benz of Ontario responded

Hello Alma, Wow! Our team is truly flattered to see your generous 5 star recommendations! With all of the automotive competition out there, it is wonderful to know that Patti took great care of you in a prompt and professional manner! Thank you for your business and the opportunity to serve you. Best, Your Friends and Family at Mercedes-Benz of Ontario

June 30, 2021

Mike, service advisor, was outstanding , professional and amazing . He took care of my wife and I and got us back on the road. Thank you for everything. More

by Coachhalf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Jun 30, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for choosing Mercedes-Benz of Ontario for your servicing needs! We are thrilled to learn that Mike Doehla is your service advisor, as he is one of the best of the best in the business! We look forward to sharing your kind sediments with him and are here for you should you have any questions or servicing needs! Take care, Your Friends and Family at Mercedes-Benz of Ontario

June 30, 2021

Ali and Pedram were amazing! I came in just to look around not thinking I would buy anything but They were so patient, helpful and so sweet with me ,I was treated very well and they were very professio More

by Pinkklovur
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Veals, Pedram Samadian , Ali Mahmoudhashemi
Report | Print
Jun 30, 2021 -

Mercedes-Benz of Ontario responded

Hello! Thank you for allowing our sales team the opportunity to serve you! We thank you for your kind sediments for Ali, Pedram and Dennis! We strive to provide the most professional, best customer service experience possible and are elated to learn that you were met with just that! Should you have any questions, please don't hesitate to reach out to our team of experts! We appreciate you taking the time to leave us your review and recommendations! Kindest regards, Your Friends and Family at Mercedes-Benz of Ontario

June 30, 2021

Terrible sales team - Asked a simple question and was extremely disappointed. Team was disrespectful. There was no responsiveness and I would highly recommend go to another dealership, their customer ser More

by Karim
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Yogi Kang , Tarek Alshash
Report | Print
Jun 30, 2021 -

Karim responded

Horrible sales team -

Jun 30, 2021 -

Karim responded

Racist

June 28, 2021

This was my first time coming here from getting my car serviced at the DTLA dealership. The work was quick and of high quality. My car has been on the road for 10 years and it still drives like new. More

by tormentor_eddie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patti Maggard
Report | Print
Jun 29, 2021 -

Mercedes-Benz of Ontario responded

Hi Eddie, Thank you for allowing our team at Mercedes-Benz of Ontario the opportunity to earn your business! We couldn't be more pleased to have such genuine five star recommendations! It is reviews like this the truly exemplifies our teams commitment in providing wonderful service experiences each and every day! Should you have any questions or Mercedes-Benz needs, please feel free to reach out to Patti and our team of experts! Kind regards, Your Friends and Family at Mercedes-Benz of Ontario

June 25, 2021

Professional, patient and through. Customer service is exceptional. Can't wait for the return of various snacks offered while waiting. More

by Unique03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Jun 30, 2021 -

Mercedes-Benz of Ontario responded

Hello, We absolutely value your feedback and thank you for the kind recommendations! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime and we look forward to the time we can restore all of our wonderful amenities! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

June 24, 2021

Very attentive and professional. Was a pleasant first time visit. More

by Mary
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danika Doering
Report | Print
Jun 25, 2021 -

Mercedes-Benz of Ontario responded

Hi Mary, Thank you for leaving us this amazing 5-stars review! Glad to see that we were able to assist with getting your vehicle repaired and returned to you all within a timely manner. Our team was grateful to have earned your business and we look forward to serving you for many more years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

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