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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.8
1,268 Reviews
Call Dealership (909) 212-8400
View Awards

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

August 08, 2021

Excellent best service we’ve ever received at a dealership and Bernard and Fadi are exceptional. We will go back for all future purchases. Awesome experience More

by ursulaesmall
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Azar, Fadi Batarni
Report | Print
Aug 09, 2021 -

Mercedes-Benz of Ontario responded

Hi Ursulaesmall, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! It's wonderful to hear Bernard and Fadi assisted with getting you into your desired choice of vehicle that best suits your needs! All of us at Mercedes-Benz of Ontario take great pride in serving our guests well and we are grateful to have earned your business. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

August 08, 2021

Mr. Mike Doehla has and continues to be a great service advisor. He has always taken care of my needs on my two MB’s . More

by lenniestr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hello, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sentiments regarding Mike and the many years you have worked with him. We absolutely value your business and thank you for the opportunity to serve you! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

August 07, 2021

Everything was well taken care of and was kept up to date Only negative was pricing of the tires. Not sure if I got best price available More

by iris21am
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Aug 09, 2021 -

Mercedes-Benz of Ontario responded

Hi Iris21am, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. We're looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

August 06, 2021

Top notch dealership. Great service and attention to detail. Looking forward to future business. More

by Julie04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Naeil Droubi
Report | Print
Aug 09, 2021 -

Mercedes-Benz of Ontario responded

Hi Julie04, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us! Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

August 04, 2021

Mercedes-Benz of Ontario has been providing high quality customer experience from the very beginning. This time I went in for a malfunction on the auto-lock of one of the doors. The service rep Naeil did an More

by June X
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naeil Droubi
Report | Print
Aug 05, 2021 -

Mercedes-Benz of Ontario responded

Hello June X, Thank you so much for your awesome review and 5-star rating! It's amazing to hear Naeil assisted with getting your vehicle repaired and returned to you all within a timely fashion! We'll be sure to pass along the kind words expressed on your behalf. Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

August 04, 2021

Purchasing was made very simple and treated like a VIP! Very nice people working there and it was a pleasure doing business with them. The entire process was seamless. More

by Hoops56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Cai, Takin Ghaznavi
Report | Print
Aug 05, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for business and the opportunity to serve you! Our team at Mercedes-Benz of Ontario cares greatly about the guest experience and is happy to hear of the amazing level of service you have experienced working with our team of professionals! It is our greatest hope to continue this amazing support and service throughout every interaction you have with us. Warm Wishes, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

July 29, 2021

Taylor was my service rep, she was extremely friendly and very helpful with the process. Had no issues with my service and was quite quick. More

by GV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Report | Print
Jul 30, 2021 -

Mercedes-Benz of Ontario responded

Hi GV, We greatly appreciate you taking the time to post your 5-stars rating! It's wonderful to hear Taylor went above and beyond with getting your vehicle repaired and returned to you all within a timely manner! Thank you for allowing us the opportunity to earn your business and we're looking forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

July 27, 2021

Service was fast every one is always friendly matzi keeps be informed I love the text message feature. He fixed my car play will be back More

by Tiffany I
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matzi
Report | Print
Aug 05, 2021 -

Mercedes-Benz of Ontario responded

Hello Tiffany, We absolutely value your feedback and thank you for the wonderful recommendations! We are incredibly grateful to have earned your business and truly hope to have you as a lifelong loyal customer too! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

July 24, 2021

Service advisor Naeil is very helpful, he gives updates as to the progress of the work that is being done. . Excellent customer service. Thank you. More

by Violyd59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Naeil Droubi
Report | Print
Jul 26, 2021 -

Mercedes-Benz of Ontario responded

Hi, Thank you for being a valued guest and taking the time so share your genuine compliments for Naeil our team of service professionals. We are thrilled to read about the helpful and excellent service you experienced! Please feel welcome to contact us anytime. Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 23, 2021

Awesome dealership and I was highly satisfied. The tech that wrote up my plan was wonderful and even took my discount that was sent to my email. Will definitely return for another time. More

by Taryn Maso-Soto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Report | Print
Jul 24, 2021 -

Mercedes-Benz of Ontario responded

Hi Taryn, The team at Mercedes-Benz of Ontario appreciates you taking the kind sediments regarding your recent visit in our service department. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

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