Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Ontario
Ontario, CA
1,278 Reviews
By the early 1990s, Ted Jones had a clear vision of the expansion direction he wanted his business venture to take, and in 1991, he purchased a bankrupt luxury auto dealership in the affluent community of Newport Beach setting his plan in motion to create one of the Nation's largest Mercedes-Benz center. After completing construction, and fine-tuning the operation to run like a Swiss watch, he has applied the same business principles to the additional dealerships that make up the Fletcher Jones Fine Family of Dealerships, today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 9:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 7:00 AM - 9:00 PM
Sunday 10:00 AM - 8:00 PM
Filter Reviews by Keyword
By Type
Showing 1,278 reviews
August 31, 2021
Every single staff member was awesome. They are so customer friendly and they have won my business for life. Nancy was so sweet and she answered every question I had. She was so knowledgeable, keep up customer friendly and they have won my business for life. Nancy was so sweet and she answered every question I had. She was so knowledgeable, keep up the great work guys! More
by Cdubois
Employees Worked With
Nancy , Tony Garcia, Brian Champagne
August 31, 2021
Taylor was excellent in all aspects of my vehicle getting service. She is very personable and would make my visit to the dealer great all the time. Thanks Taylor You Rock!!! service. She is very personable and would make my visit to the dealer great all the time. Thanks Taylor You Rock!!! More
by fortunate9339
Employees Worked With
Taylor SooHoo
August 31, 2021
Everyone I interacted with was kind and professional Mike was amazing extremely efficient and focused on getting me on my way as quickly as possible Mike was amazing extremely efficient and focused on getting me on my way as quickly as possible More
by hudsonbrenda
Employees Worked With
Mike Doehla
August 31, 2021
Jonathan provided excellent sales service with my purchase of a 2021 Mercedes, from the moment I arrived he listened to my requirements e.g. year, price and type of vehicle. He gave me all the availa purchase of a 2021 Mercedes, from the moment I arrived he listened to my requirements e.g. year, price and type of vehicle. He gave me all the available options and when it came down to my choice, he made the purchase process as comfortable as possible. When I went back a few days later he was there to answer my questions and made himself available if I needed help in the future. More
by David F
Employees Worked With
Jonathan Graham
August 26, 2021
Great service thank you Eric extraordinary service keep me updated everything that is Service Advisor supposed to do he did well done guys keep up the great work me updated everything that is Service Advisor supposed to do he did well done guys keep up the great work More
by Coachissy1
Employees Worked With
Eric Anaya
August 25, 2021
Service was great. My service advisor Robert knows everything was was super friendly. I would definitely come back to Mercedes of Ontario for future service needs. everything was was super friendly. I would definitely come back to Mercedes of Ontario for future service needs. More
by TY
Employees Worked With
Robert Tabor
August 22, 2021
The service level at this dealership is exceptional. Staff is friendly and acknowledges you. This is my second Mercedes S-Class purchase from Fletcher Ontario. I been to a local competitor who’s sta Staff is friendly and acknowledges you. This is my second Mercedes S-Class purchase from Fletcher Ontario. I been to a local competitor who’s staff doesn’t greet or acknowledge you just to view the redesign model of 2021 S-Class. Consequently, this was my experience prior to my last purchase as well. I will always be a loyal Fletcher Ontario customer. The entire team is awesome and see why they have won many service awards. Nice dealership as well. More
by Ralph.alcantar
Employees Worked With
Bernard Azar, Brian Champagne, Tarek Alshash
August 21, 2021
The experience is great, I always work with Tony in Service, he is a true professional, very honest, always gets the job done and communicates through out the process. Process was efficient and great c Service, he is a true professional, very honest, always gets the job done and communicates through out the process. Process was efficient and great customer service. More
by peterabdelmesseh
Employees Worked With
Tony Garcia
