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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

August 18, 2021

Pedram is awesome! He made sure my husband and I felt welcome. He was very attentive and personable. We will definitely work with him again because we felt like family after a few hours of talking. BTW, More

by Kimberly Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedram Samadian , Takin Ghaznavi
Aug 18, 2021 -

Mercedes-Benz of Ontario responded

Hi Kimberly, Congratulations on your beautiful Benz! We are so appreciative of your loyalty and feedback about your experience with Pedram. Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Pedram the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! We're wishing you many miles of enjoyment! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

August 17, 2021

Ron B has always been very helpful when I have an issue with my vehicle. He has gone above and beyond on certain occasions. More

by Magicmyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Aug 20, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your kind review and sharing your confidence and experience in working with Ron B.! It is our true pleasure to have the opportunity to serve you and look forward to assisting you all of your Mercedes-Benz needs. Kind Wishes, Kimberlee Camargo Reputation and Brand Loyalty Manager

Aug 20, 2021 -

Magicmyk responded

Ron B has always been very helpful when I have an issue with my vehicle. He has gone above and beyond on certain occasions to help. Thanks Ron :-)

August 15, 2021

The service advisor Michael Dolan is outstanding great customer service. Your overall staff is great thank you More

by weezie6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hi Weezie6, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that Mike Doehla assisted with getting your vehicles needs repaired and returned to you all within a timely manner. Thank you for allowing us the opportunity to earn your business and we're looking forward to welcoming you again soon! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

August 14, 2021

Excellent serviceI have never had a bad experience at Excellent service I have never had a bad experience at this dealership. I have leased 2 vehicles from this dealership in 2021. If this level of serv More

by Jgoffigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hello Jgoffigan, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

August 14, 2021

Every one was professional and helpful, extremely attentive to ones needs. The office was clean, sanitized, and the outside grounds were well kept. I’m pleased to see everyone wore their mask. De More

by Delighted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Terrones
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-stars review regarding your recent visit with Dean! It's wonderful to hear that Dean delivered an exceptional service experience! We'll be sure to relay over the kind words expressed on your behalf. Thank you for allowing us the opportunity to earn your business and our team of associates are looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

August 12, 2021

Mike, I don’t remember his last name, who handled my Mike, I don’t remember his last name, who handled my service did an excellent job and accommodated my request to complete the service in a manner t More

by No
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla , Trevor Harlow
Aug 13, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-stars review regarding your recent service visit with Mike Doehla! It's wonderful reviews like yours that truly represent what we strive for everyday! We're extremely happy to hear that Mike went above and beyond with getting your vehicle repaired and returned to you all within a timely fashion! Thank you for allowing us the opportunity to earn your business and our team of associates are looking forward to welcoming you again soon! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

August 12, 2021

Fletcher Jones provides the type of service you rarely see today! Whether you are there for a purchase, service, or just checking out the new cars, you’ll be greeted by friendly and helpful staff who make More

by Charles.Arrona
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Veals, Hossam Elayoty
Aug 12, 2021 -

Mercedes-Benz of Ontario responded

Hello Charles, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing us the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

August 11, 2021

Very clean dealership service department very helpful take care of the customers . Person who helped me in the service department on my car did a really good job ran through the different services and re More

by allenpilecki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Aug 12, 2021 -

Mercedes-Benz of Ontario responded

Hello Allenpilecki, Thank you for the opportunity to serve your Mercedes-Benz C300! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

August 11, 2021

El departamento de carros de renta el persona debe mejorar su servicio al cliente, muy desatentos y rudos en ambas ovaciones al momento de la entrega y regreso del coche ambos equipos muy bajo nivel d More

by samuelg1116
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Aug 19, 2021 -

Mercedes-Benz of Ontario responded

Hola samuel, Gracias por su negocio y sus comentarios. Agradecemos la oportunidad de hablar con usted y analizar sus inquietudes específicas. Tenga en cuenta que utilizaremos sus comentarios para mejorar nuestros procesos y esperamos que se sienta bienvenido a contactarnos en cualquier momento. Saludos cordiales, Sus amigos y familiares en Mercedes-Benz of Ontario

Aug 21, 2021 -

samuelg1116 responded

Gracias a el equipo de servicio al cliente, atendieron mi comentario sobre el pobre servicio que recibí sobre el equipo del departamento de carros de renta, de forma expedita y con un excelente interés en que todos sus clientes reciban el mejor servicio al cliente en cada área que ofrecen, estoy sorprendido con la seriedad y profesionalismo que ofrecen a sus clientes. Estoy satisfecho de la manera que manejaron y re solucionaron la necesidad al servicio al cliente, gracias. Samuel Gutierrez

August 09, 2021

Very accommodating to make sure you are receiving all necessary information, while your car is being serviced. More

by Phaffer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for leaving us such a great review! It is wonderful to hear that your most recent visit with us was accommodated with helpful knowledge of your services while your vehicle was in service. Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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