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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,268 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,268 reviews

August 31, 2021

Tareek was very much helpful throughout the process of buying car. The service he provided was exceptional didn’t waste our time we asked him to just come with real numbers and we ended up buying 2 cars More

by Mohit_Thapar_01
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tarek Alshash
Sep 01, 2021 -

Mercedes-Benz of Ontario responded

Hello Mohit Thapar, Congratulations on your two brand new Mercedes-Benz! We are so appreciative of your loyalty and feedback about your experience with Tarek. Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team was beyond happy to read that Tarek has always been helpful, knowledgeable, and assisted you the best pricing to care for your two new Benz! It was our pleasure to help you get to know every aspect of your vehicle. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

August 31, 2021

Easy and professional. Took me early without issues. My car was ready with 2 hours as noted. Pick up was easy and my car was washed. More

by Cherie.saavedra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Sep 01, 2021 -

Mercedes-Benz of Ontario responded

Hi Cherie.Saavedra, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your service needs! Providing a courtesy car wash is one of the many perks we offer to our guests. It brings us so much joy hearing that our team was able to have your vehicle repaired and returned to you all within a timely fashion! We're looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

August 31, 2021

Every single staff member was awesome. They are so customer friendly and they have won my business for life. Nancy was so sweet and she answered every question I had. She was so knowledgeable, keep up More

by Cdubois
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy , Tony Garcia, Brian Champagne
Aug 31, 2021 -

Mercedes-Benz of Ontario responded

Hi Cdubois, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to working with you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

August 30, 2021

Jonathan provided excellent sales service with my purchase of a 2021 Mercedes, from the moment I arrived he listened to my requirements e.g. year, price and type of vehicle. He gave me all the availa More

by David F
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Graham
Aug 31, 2021 -

Mercedes-Benz of Ontario responded

Hello David, Congratulations on your gorgeous 2021 Mercedes- Benz! We are so appreciative of your loyalty and feedback about your experience with Jonathan. I am very happy to hear that our team went above and beyond with getting you into your desired choice of vehicle that best suits your needs! We look forward to assisting you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

August 27, 2021

Taylor always kept us updated with what was going on and the progress that was being made. We thank you Taylor. More

by The Singson’s
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Aug 28, 2021 -

Mercedes-Benz of Ontario responded

Hi The Singsons', It's really rewarding hearing that Taylor was able to assist and provide you with outstanding service throughout your recent visit with us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

August 25, 2021

Great service thank you Eric extraordinary service keep me updated everything that is Service Advisor supposed to do he did well done guys keep up the great work More

by Coachissy1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Aug 27, 2021 -

Mercedes-Benz of Ontario responded

Hi Coachissy1, It's really rewarding hearing that Eric was able to assist and provide you with amazing service throughout your recent visit with us. We'll be sure to pass along the kind words expressed on your behalf. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to seeing you again at your next scheduled interval. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

August 24, 2021

Service was great. My service advisor Robert knows everything was was super friendly. I would definitely come back to Mercedes of Ontario for future service needs. More

by TY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Aug 25, 2021 -

Mercedes-Benz of Ontario responded

Hello TY, Thank you so much for your awesome review and 5-star rating! It brings us so much joy hearing that Robert went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

August 22, 2021

The service level at this dealership is exceptional. Staff is friendly and acknowledges you. This is my second Mercedes S-Class purchase from Fletcher Ontario. I been to a local competitor who’s sta More

by Ralph.alcantar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Azar, Brian Champagne , Tarek Alshash
Aug 22, 2021 -

Ralph.alcantar responded

Thanks again Fletcher team!!

Aug 23, 2021 -

Mercedes-Benz of Ontario responded

Hello Ralph, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Guest satisfaction is our highest priority and we are thankful for your kind feedback. We look forward to serving you for many years to come and are here to help should you need us! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

August 21, 2021

The experience is great, I always work with Tony in Service, he is a true professional, very honest, always gets the job done and communicates through out the process. Process was efficient and great c More

by peterabdelmesseh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Aug 23, 2021 -

Mercedes-Benz of Ontario responded

Hello Peterabdelmesseh, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth by Tony during your service visit and appreciate you complimenting our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are grateful for your business and look forward to working with you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

August 20, 2021

They always treat you like your number one. They answer all my questions and address my concerns. Very professional team. More

by Luisc915
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny , who by the way is amazing , Robert Tabor
Aug 21, 2021 -

Mercedes-Benz of Ontario responded

Hello Luisc915, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We're looking forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

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