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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.7
1,253 Reviews
Call Dealership (909) 212-8400
View Awards

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,253 reviews

August 25, 2021

Great service thank you Eric extraordinary service keep me updated everything that is Service Advisor supposed to do he did well done guys keep up the great work More

by Coachissy1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Report | Print
Aug 27, 2021 -

Mercedes-Benz of Ontario responded

Hi Coachissy1, It's really rewarding hearing that Eric was able to assist and provide you with amazing service throughout your recent visit with us. We'll be sure to pass along the kind words expressed on your behalf. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to seeing you again at your next scheduled interval. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
August 24, 2021

Service was great. My service advisor Robert knows everything was was super friendly. I would definitely come back to Mercedes of Ontario for future service needs. More

by TY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Report | Print
Aug 25, 2021 -

Mercedes-Benz of Ontario responded

Hello TY, Thank you so much for your awesome review and 5-star rating! It brings us so much joy hearing that Robert went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
August 22, 2021

The service level at this dealership is exceptional. Staff is friendly and acknowledges you. This is my second Mercedes S-Class purchase from Fletcher Ontario. I been to a local competitor who’s sta More

by Ralph.alcantar
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bernard Azar, Brian Champagne , Tarek Alshash
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Aug 22, 2021 -

Ralph.alcantar responded

Thanks again Fletcher team!!

Aug 23, 2021 -

Mercedes-Benz of Ontario responded

Hello Ralph, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Guest satisfaction is our highest priority and we are thankful for your kind feedback. We look forward to serving you for many years to come and are here to help should you need us! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
August 21, 2021

The experience is great, I always work with Tony in Service, he is a true professional, very honest, always gets the job done and communicates through out the process. Process was efficient and great c More

by peterabdelmesseh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Aug 23, 2021 -

Mercedes-Benz of Ontario responded

Hello Peterabdelmesseh, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth by Tony during your service visit and appreciate you complimenting our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are grateful for your business and look forward to working with you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
August 20, 2021

They always treat you like your number one. They answer all my questions and address my concerns. Very professional team. More

by Luisc915
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Danny , who by the way is amazing , Robert Tabor
Report | Print
Aug 21, 2021 -

Mercedes-Benz of Ontario responded

Hello Luisc915, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We're looking forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
August 18, 2021

Pedram is awesome! He made sure my husband and I felt welcome. He was very attentive and personable. We will definitely work with him again because we felt like family after a few hours of talking. BTW, More

by Kimberly Smith
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedram Samadian , Takin Ghaznavi
Report | Print
Aug 18, 2021 -

Mercedes-Benz of Ontario responded

Hi Kimberly, Congratulations on your beautiful Benz! We are so appreciative of your loyalty and feedback about your experience with Pedram. Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Pedram the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come! We're wishing you many miles of enjoyment! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
August 17, 2021

Ron B has always been very helpful when I have an issue with my vehicle. He has gone above and beyond on certain occasions. More

by Magicmyk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Report | Print
Aug 20, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your kind review and sharing your confidence and experience in working with Ron B.! It is our true pleasure to have the opportunity to serve you and look forward to assisting you all of your Mercedes-Benz needs. Kind Wishes, Kimberlee Camargo Reputation and Brand Loyalty Manager

Aug 20, 2021 -

Magicmyk responded

Ron B has always been very helpful when I have an issue with my vehicle. He has gone above and beyond on certain occasions to help. Thanks Ron :-)

Helpful
August 15, 2021

The service advisor Michael Dolan is outstanding great customer service. Your overall staff is great thank you More

by weezie6
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hi Weezie6, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful to hear that Mike Doehla assisted with getting your vehicles needs repaired and returned to you all within a timely manner. Thank you for allowing us the opportunity to earn your business and we're looking forward to welcoming you again soon! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
August 14, 2021

Excellent serviceI have never had a bad experience at Excellent service I have never had a bad experience at this dealership. I have leased 2 vehicles from this dealership in 2021. If this level of serv More

by Jgoffigan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
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Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hello Jgoffigan, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come! Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
August 14, 2021

Every one was professional and helpful, extremely attentive to ones needs. The office was clean, sanitized, and the outside grounds were well kept. I’m pleased to see everyone wore their mask. De More

by Delighted
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Terrones
Report | Print
Aug 16, 2021 -

Mercedes-Benz of Ontario responded

Hello, We greatly appreciate you taking the time to post your 5-stars review regarding your recent visit with Dean! It's wonderful to hear that Dean delivered an exceptional service experience! We'll be sure to relay over the kind words expressed on your behalf. Thank you for allowing us the opportunity to earn your business and our team of associates are looking forward to seeing you again at your next scheduled interval. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
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