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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.7
1,252 Reviews
Call Dealership (909) 212-8400
View Awards

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,252 reviews

September 27, 2021

Dean went above and beyond. Unbelievable service coming in to make sure everything was okay on his day off. More

by maurice9705
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Terrones
Report | Print
Sep 28, 2021 -

Mercedes-Benz of Ontario responded

Hello Maurice9705, It's really rewarding hearing that Dean went above and beyond with getting your vehicle repaired and returned to you all within a timely fashion! We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
September 27, 2021

The info about what I need to know was provided accordingly. The service was completed according to the expected waiting period. More

by FR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amatziah Hunte
Report | Print
Sep 28, 2021 -

Mercedes-Benz of Ontario responded

Hi FR, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of associates are looking forward to serving you for many years to come! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
September 23, 2021

They followed up in a timely manner and were descriptive about repairs needed and were understanding in what we can afford More

by Jamzdezz35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ree Wardak
Report | Print
Sep 24, 2021 -

Mercedes-Benz of Ontario responded

Hi Jamzdezz35, Thank you so much for your awesome review and 5-star rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
September 23, 2021

Outstanding service , very professional and friendly. I will definitely go back to that dealership and More

by karinaoddo5
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Doehla , Tony Garcia
Report | Print
Sep 24, 2021 -

Mercedes-Benz of Ontario responded

Hi Karinaoddo5, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team of experts are looking forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
September 22, 2021

Eric went above and beyond to make sure I was happy with the Service provided. More

by Do not Spam
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Report | Print
Sep 22, 2021 -

Mercedes-Benz of Ontario responded

Hello there, Wow! Thank you for taking the time to leave us your 5 star review for Eric Anaya! He is one of the best in the business and we are happy to know that he went above and beyond to make sure your service was done in the best manner possible. We thank you for your patronage and are here for you should you have any questions or Mercedes-Benz needs. Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
September 21, 2021

Customer care is always levels above anywhere I’ve ever been. Dean, Ken, Gianny and Ted have been very helpful and kind. More

by cornejo_brandon@yahoo.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gianny, Ali Ferdaous, Bernard Azar, Ken Lau, Dean Terrones
Report | Print
Sep 21, 2021 -

Mercedes-Benz of Ontario responded

Hello Brandon, Guest satisfaction is important to us and we could not be more pleased to have you complement Dean, Ken, Gianny, and Ted on their level of service by rewarding us with your 5 star rating and first class recommendations! Our team is truly grateful for your business and the opportunity to serve you! Well wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful 1
September 18, 2021

Service maintenance is excellent and is a primary reason my wife and I go to this dealership. It is also why we will be purchasing from them in the future. More

by Layneshiba
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Sep 19, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for your business and the opportunity to serve you! Our team is honored to have such genuine feedback regarding the result orientated service you experienced during your visit with Phil. We strive to ensure guests receive the highest level of service and thrilled to have earned your confidence and loyalty! We look forward to serving you again at your future sales and scheduled maintenance visits! Well wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
September 18, 2021

Robert our service adviser was the greatest! He made sure he kept ups up to date on what was going on with our vehicle and made the process so easy More

by NUNU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Report | Print
Sep 19, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you for allowing and service team the true pleasure of assisting you! We are thrilled to know Robert Tabor is your service advisor as he is truly one of the best in the business and committed to see that his guests always receive the highest level of service and care at each and every visit. We are thrilled to know about yours! Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
September 15, 2021

Thank you Tony!!! Great service! I left something in my loaner car and I received a call that they found it. Remarkably customer service. More

by CourtenayGriffin1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Sep 15, 2021 -

Mercedes-Benz of Ontario responded

Hello there, Thank you for choosing Mercedes-Benz of Ontario! We are happy to know that your recent experience with Tony was great and that we were able to return your lost item! We look forward to serving you again at your next scheduled maintenance interval. Happy Driving! Your Friends and Family at Mercedes-Benz of Ontario

Helpful
September 14, 2021

The service is always excellent, we are very happy with our purchase at Mercedes-Benz Ontario We will definitely buy our next Vehicle at Mercedes Benz Ontario More

by ileanaae
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bailey Mitchell
Report | Print
Sep 15, 2021 -

Mercedes-Benz of Ontario responded

Hello, Congratulations on the purchase of your new vehicle! We appreciate you taking the time to leave us your 5 star review and are happy to hear that you had an excellent experience! We look forward to having you back in, in the future and are here for you should you have any questions or vehicle needs. Happy Driving! Your Friends and Family at Mercedes-Benz of Ontario

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