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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.7
1,253 Reviews
Call Dealership (909) 212-8400
View Awards

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,253 reviews

November 18, 2021

Very professional, listened to my concerns. Updated me on everything that needed to be taken care of More

by Sousse1103
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron Broussard
Report | Print
Nov 18, 2021 -

Mercedes-Benz of Ontario responded

Hello Sousse1103, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 18, 2021

Happy with my new car! thank you Nancy Quintero! you're so helpful!!! And very professional. My experience was wonderful and definitely will be going back again, thank you. More

by christianjosephruiz
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy Quintero
Report | Print
Nov 18, 2021 -

Mercedes-Benz of Ontario responded

Hello Christianjosephruiz, Congratulations on your gorgeous new Benz purchase! The team at Mercedes-Benz of Ontario! It is our top priority to give guests an outstanding experience. With that being said, it is a delight to hear Nancy Quintero ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. We'll be sure to pass along the kind words expressed on your behalf. Our team is grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 17, 2021

I have always gotten superior services from Mercedes Benz of Ontario, I truly have no complaints about this Dealership. From the people that greet me when I am getting my car washed to the professional handl More

by earlspencerr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Nov 18, 2021 -

Mercedes-Benz of Ontario responded

Hi Earlspencerr, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Tony Garcia the privilege to earn your business and attend to your service needs! It's wonderful reviews like yours that truly represent what we strive for everyday! We'll be sure to pass along the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Nov 18, 2021 -

earlspencerr responded

I want to thank you for actually seeing and acknowledging my review, the people that manage the dealership and the service advisors are in the eyes of the ones that have purchased a vehicle. And it’s refreshing to know that they actually want you to have the best service for your vehicle after your purchase, to keep it at the maximum level of performance.

Helpful
November 15, 2021

Very busy, but Well organized and accommodating. My service advisor, Taylor was able to get my car serviced within the time promised and made sure to keep me updated on my service. Although I did not g More

by Joycar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Report | Print
Nov 19, 2021 -

Mercedes-Benz of Ontario responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about Taylor show her dedication & commitment to the guest experience! We sincerely apologize for the transportation availability concern you experienced and will certainly review these specific concerns with our team to improve upon our processes. If I may be of any assistance now or in the future, please always feel welcome to contact us. Sincere Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

Helpful
November 13, 2021

Your staff is always professional and astute. I appreciate your service. Thank you very much. More

by lazydog9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Garcia
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Ontario responded

Hi Lazydog9, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We are grateful for your business and recommendations and look forward to welcoming you again soon! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 12, 2021

Service was very timely and exceptional ………what wasn’t good in any way was when my car broke down and I was by myself I called Mercedes-Benz dealer immediately for help with a tow the tow truck took 4 1/2 More

by Racegirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Graham
Report | Print
Nov 13, 2021 -

Mercedes-Benz of Ontario responded

Hello Racegirl, The team at Mercedes-Benz appreciates you taking the time to share your kind sediments regarding your service visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We do apologize for the inconvenience regarding MB Roadside. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. kim.camargo@fletcherjones.com Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 12, 2021

They are so kind and efficient. They are good listeners and get jobs done quickly. More

by Elizabeth Jaques
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Lopez
Report | Print
Nov 12, 2021 -

Mercedes-Benz of Ontario responded

Hi Elizabeth Jaques, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 10, 2021

Great, prompt service, honest employees and very professional atmosphere. I always enjoy coming to this dealership! More

by svnjake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Report | Print
Nov 11, 2021 -

Mercedes-Benz of Ontario responded

Hi Svnjake, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and recommendations and look forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 09, 2021

My service rep Taylor Soohoo was the best. She’s very very knowledgeable about Mercedes. Taylor’s has a dynamic personality which made my visit wonderful. She takes stellar service to a higher level. More

by Jasgb1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Report | Print
Nov 11, 2021 -

Mercedes-Benz of Ontario responded

Hi Jasgb1, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing Taylor Soohoo the privilege to earn your business and attend to your service needs! We'll be sure to relay over the kind words expressed on your behalf. We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us. Warm Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 06, 2021

Amazing professionalism, and customer service. My only Amazing professionalism, and customer service. My only concern was the receptionist, putting makeup on. N More

by statenjenny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Nov 08, 2021 -

Mercedes-Benz of Ontario responded

Hi Statenjenny, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! Our team looks forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
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