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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.7
1,253 Reviews
Call Dealership (909) 212-8400
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3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,253 reviews

November 26, 2021

Customer Service Manager was a very attentive, courteous and professional person who kept me updated on the status of the car and the recommended repairs. Always a pleasant experience at this dealership. More

by AGD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Ontario responded

Hello AGD, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team looks forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 26, 2021

Sunil, Nancy and Dennis were great to work with what I like about this dealership is that you have appointments to meet certain people and then others come in even without me remembering their names and w More

by Mica77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nancy, Dennis Veals, Sunil Sethi
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Ontario responded

Hi Mica77, Congratulations on your gorgeous Benz! Thank you for choosing Mercedes-Benz of Ontario! It is our top priority to give guests an amazing experience. With that being said, it is a delight to hear Sunil, Nancy, and Dennis all ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. Our team is wishing you many miles of enjoyment! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 25, 2021

Nice facility, warm welcoming personnel staff, and excellent customer service. I’ve been their customer for more than 10 years. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ted Moreno, Addi Mimi, Phil Gibson, Tony Garcia, Bernard Azar, Fadi Batarni , Johnny Jabbour , Tarek Alshash, Imad Dagher, Luay Mimi
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Ontario responded

Hello Jack, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! Thank you for allowing our team the privilege to earn your business and attend to your needs! We are truly flattered to have such heartfelt recommendations and look forward to welcoming you again soon! We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful 3
November 25, 2021

Great service, helpful staff, clean atmosphere, fast service, great loaner services and cars. ThAnk you More

by mshenouda84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Tabor
Report | Print
Nov 26, 2021 -

Mercedes-Benz of Ontario responded

Hi Mshenouda84, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Mercedes-Benz of Ontario take great pride in serving our guests well and we are grateful to have earned your business. Providing a loaner vehicle is one of the many perks we offer to our guests. We're looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 24, 2021

My service advisor, Mike D is awesome. I always receive quality service when I bring my vehicle in for service. More

by cherisejohnson94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla
Report | Print
Nov 24, 2021 -

Mercedes-Benz of Ontario responded

Hi Cherisejohnson94, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Mike D and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us! All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 21, 2021

Great service and exceptional welcoming customer service. I truly enjoy going there. Even looking forward to future exchange. More

by corneliusitsuokor
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Meng , Scott Bi, Ron Broussard, Eric Anaya
Report | Print
Nov 22, 2021 -

Mercedes-Benz of Ontario responded

Hi Corneliusitsuokor, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit and appreciate you complimenting our level of professionalism. Our team is looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 20, 2021

Phil Gibson was great! Got my car in and out! I LOVE MBZ or Ontario. On my 5th Benz and will buy my next one at MBZ of Ontario. More

by tdhayes1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Report | Print
Nov 22, 2021 -

Mercedes-Benz of Ontario responded

Hi Tdhayes1, We greatly appreciate you taking the time to post your 5-stars review! It's wonderful hearing that Phil Gibson assisted with getting your vehicle repaired and returned to you all within a timely fashion! We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 19, 2021

Excellent service of course from Taylor Soohoo, she was knowledgeable and understand the problems with my 2020 GLE. She always kept me updated with the service progress, I will definitely come back for ot More

by warrenching
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Report | Print
Nov 19, 2021 -

Mercedes-Benz of Ontario responded

Hi Warrenching, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! With that being said, it is a delight to hear Taylor SooHoo assisted with getting your 2020 GLE repaired and returned to you all within a timely fashion! We'll be sure to pass along the kind words expressed on your behalf. Our team is grateful to have earned your business and we're looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Mercedes-Benz of Ontario

Nov 19, 2021 -

warrenching responded

Thank you, and it's always a pleasure working with Taylor...

Helpful
November 19, 2021

I lost my keys it was tough however the Service Manager, James Grajeda resolved my issues and the service representative Inayat Patel Mercedes-Benz of Ontario was very professional and sought resolution as More

by Kgdeshel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Grajeda, Inayat Patel
Report | Print
Nov 19, 2021 -

Mercedes-Benz of Ontario responded

Hi Kgdeshel, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! It bring us so much joy hearing that both James Grajeda and Inayat Patel went above and beyond with getting your vehicle in tip-top shape and returned to you all within a timely manner. We'll be sure to pass along the kind words expressed on your behalf. All of us at Mercedes-Benz of Ontario take great pride in serving our guests well and we are grateful to have earned your business. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
November 19, 2021

Eric Anya was the best service writerExcellent Eric Anya was the best service writer Excellent experience Very organized Will recommend to anyone More

by Bpatel9550 Pepe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Anaya
Report | Print
Nov 19, 2021 -

Mercedes-Benz of Ontario responded

Hello Bpatel9550 Pepe, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Eric Anaya and appreciate you complimenting our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. Our team is truly flattered to have such heartfelt recommendations and look forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

Helpful
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