Mercedes-Benz of Ontario

DO NOT purchase a vehicle from this dealership, especially if you plan on having it serviced there. Purchased a brand new Mercedes Cabriolet with a rear window that gets stuck and doesn’t consisten especially if you plan on having it serviced there. Purchased a brand new Mercedes Cabriolet with a rear window that gets stuck and doesn’t consistently role up/down. They have had the car for over a month and have called us twice for follow up with the same song and dance of how they are contacting Mercedes Benz because they can’t figure it out. A WINDOW! On a NEW car! They have taken no accountability and blame “Mercedes Benz” and COVID. Aren’t you Mercedes Benz?! Unbelievable. Be forewarned. More

This service was to fix an issue that was not resolved by a prior visit. The whole service team did an excellent job in troubleshooting the issue and resolving it. The service advisor Phil Gibson made sure I a prior visit. The whole service team did an excellent job in troubleshooting the issue and resolving it. The service advisor Phil Gibson made sure I had a loaner as this issue took many days to troubleshoot and resolve and all the technicians who worked to resolve the issue including George did a great job and they made sure I was satisfied the issue was resolved before returning the car to me. I have not had such service in any other place. More

Very good team and professional in customer service. I will be enjoy 2 buy another Mercedes’ in the future from this dealer. will be enjoy 2 buy another Mercedes’ in the future from this dealer. More

Ricardo was incredibly helpful, I was indecisive on the car I wanted to purchase but he made my experience amazing. I didn’t feel rushed or pressured to buy, Thank you for all your help! car I wanted to purchase but he made my experience amazing. I didn’t feel rushed or pressured to buy, Thank you for all your help! More

My experience with Ali was great. He responded back promptly whenever I had a question and he was very patient with me. I would definitely refer Ali. promptly whenever I had a question and he was very patient with me. I would definitely refer Ali. More

Awesome customer service really liked it. Each one of them especially Iman was great. Right guidance. them especially Iman was great. Right guidance. More

The service was very considerate, the service staff were very enthusiastic, the attitude was very good, I was very satisfied! very enthusiastic, the attitude was very good, I was very satisfied! More

Everyone was amazing , very friendly, would go above and beyond thank you would highly recommend!! beyond thank you would highly recommend!! More

My service experience was excellent. I needed a standard “Service A.” I declined some add-ons (wipers, nitrogen in tires) and used a discount to save $150. Drop off was easy, as was pick-up. As a bonus, my “Service A.” I declined some add-ons (wipers, nitrogen in tires) and used a discount to save $150. Drop off was easy, as was pick-up. As a bonus, my car was washed for free. My service agent was friendly as were all the employees I encountered. More