Mercedes-Benz of Ontario

My wife found the ML 350 on the Mercedes of Ontario website so we called Joe and set up an appointment. Joe O'Brien is a true professional. He is honest, dependable and a real pleasure to deal with. website so we called Joe and set up an appointment. Joe O'Brien is a true professional. He is honest, dependable and a real pleasure to deal with. We both felt very comfortable talking with him. He answered all our questions with confidence. It felt like we had known him a long time. The customer service was outstanding. Mercedes Benz of Ontario does it right. We will only buy from Mercedes Benz of Ontario and Joe O'Brien will be our "go to guy". The wife loves the car too! Thanks again Joe More

This dealership is so conveniently located. Everyone is friendly and helpful. I like that i wasn't pressured and that I felt vey happy with the service I received. I will surely buy another Mercedes from friendly and helpful. I like that i wasn't pressured and that I felt vey happy with the service I received. I will surely buy another Mercedes from Mercedes Ontario. More

Joe O'Brien will treat you like he wants your business for life. Great guy, great experience, completely painless. Thank you Mercedes, Thank You Joe for life. Great guy, great experience, completely painless. Thank you Mercedes, Thank You Joe More

I have worked with Joe O'Brien on several occasions, and each time the experience was a good one. I have bought two Mercedes in the last 2 years, and each time Joe made it as painless as possible. I would each time the experience was a good one. I have bought two Mercedes in the last 2 years, and each time Joe made it as painless as possible. I would definitely go with Joe the next time I am ready to get my next Mercedes. More

Proffetional, comunication, find and deliver our needs. Proffetional, comunication, find and deliver our needs. Joe Obrian his the reason we will work from now on with MB Ontario location. Eli Kohn was th Proffetional, comunication, find and deliver our needs. Joe Obrian his the reason we will work from now on with MB Ontario location. Eli Kohn was the right person to complete this great experiance. even we dont have experiance with your service department, we will try to start using Ontario to service as well. More

I found the car I want through internet advertisement which referenced Joe as a contact. I contacted Joe O'Brien and after setting an appointment went to see the car. Everything was very professional - c which referenced Joe as a contact. I contacted Joe O'Brien and after setting an appointment went to see the car. Everything was very professional - car presentation, negotiation. We did not strike a deal on our first visit, but Joe was very helpful in making deal work and we bought the car on our following visit. The whole experience from start to finish was very straight forward and professional. I have at least three MB dealerships in my neighborhood but I will go back to Joe for another car and will recommend him to others. More

When I decided to get a new car, I began my search online. I looked at dealer websites, Autotrader.com, and Cars.com. I spoke with many sales people from various dealerships within Southern Californ online. I looked at dealer websites, Autotrader.com, and Cars.com. I spoke with many sales people from various dealerships within Southern California. The individual that stood out among many was Joe O'Brien from Mercedes Benz of Ontario. He was straight forward and honest. I was all over the map in terms of what I wanted (color, options, and model). Joe did not make me feel pressured to buy something I wasn't ready to commit to. He was extremely resourceful in providing information and sourcing out cars with specific options that I was interested in...ones they did not have in inventory. I visited some other MB dealerships, but just felt that I was a statistic in their monthly quota. I didn't feel that way with Joe O'Brien. There are 5 Mercedes Benz dealerships closer to me than Mercedes of Ontario. But none had the customer service and integrety I was looking for except Mercedes of Ontario. I ended up getting a GLK350 from Joe last month. Joe was straight up and I had no surprises or regrets after my purchase thanks to Joe. Stay away from Mercedes of Long Beach though. They like to mark up their cars above MSRP. I purchased a car from them many years ago and it was full of regrets. You won't get that nonsense with Joe O'Brien. More

I have purchased Mercedes Benz from Joe for several years and he is the BEST! His work ethic is fantastic....he goes the extra mile. and he is the BEST! His work ethic is fantastic....he goes the extra mile. More

I have had the opportunity to buy 2 new Mercedes-Benz within one year. Both time I have used Mike Sullivan as my salesman. I have bought many new cars in the past and dealt with many salesmen. Some of t within one year. Both time I have used Mike Sullivan as my salesman. I have bought many new cars in the past and dealt with many salesmen. Some of them were good and others not so good. Mike was an outstanding salesman. He never promises anything that he can not come through on. He has always been available to answer my questions over the phone while at work and on his days off. Even after the sale of the car's Mike has kept in contact with me and my wife asking if there is any additional assistance needed. I would recommend Mercedes Benz of Ontario for anyones next purchase of an new or used vehicle. I would highly recommend Mike Sullivan as the salesman to assist in the purchase. More

This was the first dealership we visited when looking for a new luxury SUV for my wife. We have a friend with an ML 350, and my wife liked the car, so that is why we chose Mercedes-Benz of Ontario first. A a new luxury SUV for my wife. We have a friend with an ML 350, and my wife liked the car, so that is why we chose Mercedes-Benz of Ontario first. Although we arrived a few minutes before closing, Trevor Harlow approached us with a warm and inviting smile. He got us a hot cup of coffee, showed us the three types of SUV's in the MB line, and took us for a test drive. During the test drive, it became clear that Trevor is a true professional. He knows his cars inside and out, trends for options, and how his cars stack up against the competition. We went to his office, where we talked numbers briefly. He was relaxed and accommodating, bringing us bottles of water. We told him we were early in the searching process, so we didn't want to go into the numbers yet. He respected that, and didn't pressure us at all. Trevor never seemed frustrated that he stayed late for us. I had a hunch we would be back. We looked other places; BMW, Range Rover, Porsche, Infinity, Lexus. None of those cars really lit our fire, and the customer service was nowhere near the excellent, personal service we received from Trevor and everyone at Mercedes-Benz of Ontario. We called him on his personal number a few times to ask more questions, and he always made time for us. We arranged another test-drive and lineup of several vehicles in diffent colors and option packages. Trevor took care of this personally such that we wasted no time getting to business when we returned. Overall, the quality of the car, combined with the many perks of being part of the Fletcher-Jones Family proved too exciting to pass up. We took the plunge and bought a new 2013 ML 350 from Trevor. He promised to come to our house if need be to program our garage remote, and they even gave my wife the Giant Red Bow to take with us. We have already referred our friends there. When it comes time for our next car purchase, we will definitely start and end at Mercedes-Benz of Ontario. Thanks everyone! Peter and Gladys More