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Mercedes-Benz of Ontario

Ontario, CA

Overview
Reviews
Vehicles
4.7
1,262 Reviews
Call Dealership (909) 212-8400
View Awards

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,262 reviews

July 06, 2022

Trevor Harlow is first-class all the way. He ensures we are well taken care of, going above and beyond when that's what it takes. More

by terigem
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Harlow , Frank Wannes , Danny Batami
Report | Print
Jul 07, 2022 -

Mercedes-Benz of Ontario responded

Hi Terigem, The team at Mercedes-Benz of Ontario appreciates you taking the time to share your kind sediments regarding your recent visit with Trevor Harlow and appreciate you complimenting our level of professionalism. Guest satisfaction is our highest priority and we are thankful for your kind feedback. We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are looking forward to working with you for many years to come and are here to help should you need us. We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

June 15, 2022

I had great experience with the dealership and Mr. Iman. It was beyond my expectations! I would highly recommend him to my friends and family. More

by Purrsiangirl
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Iman Farhadinia
Report | Print
Jun 16, 2022 -

Mercedes-Benz of Ontario responded

Hello Purrsiangirl, Congratulations on your beautiful Benz! The team at Mercedes-Benz of Ontario strives to provide each guest with an exceptional experience. Our team was beyond happy to read that Iman has always been helpful, knowledgeable, and assisted you the best pricing to care for the vehicle that best suits your needs! We'll be sure to pass along the kind words expressed on your behalf. We are grateful for your business and we look forward to welcoming you again soon! We're wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

June 05, 2022

Christian is so awesome! He helps any way he can. He did all the leg work for me when my car keys were stolen and found the solution! I so appreciate Christian and his team! More

by MsM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mena, Mike Doehla , Tony Garcia, Christian Lopez
Report | Print
Jun 06, 2022 -

Mercedes-Benz of Ontario responded

Hi MsM, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Christian and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to assisting you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

June 04, 2022

The reason my Ontario Mercedes Benz visits are consistently awesome is because of Phil Gibson. I’ve said it before , it’s worth saying again, Phil cares about me, the customer. He cares about the More

by Dr. Crenshaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gibson
Report | Print
Jun 04, 2022 -

Mercedes-Benz of Ontario responded

Hello Dr.Crenshaw, Having the opportunity to share our passion and commitment to Mercedes-Benz brand with an amazing guest like yourself is truly a treat! It's wonderful reviews like yours that truly represent what we strive for everyday! Thank you for allowing Phil Gibson and Jalen Harlow the privilege to earn your business and attend to your service needs! We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to assisting you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

June 01, 2022

Fadi & Johnny were awesome! I have purchased many cars and this purchase was by far the smoothest car purchase I have ever made. More

by patricia.rocha
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Fadi Batarni , Johnny Jabbour
Report | Print
Jun 01, 2022 -

Mercedes-Benz of Ontario responded

Hi Patricia.Rocha, Congratulations on your gorgeous Benz purchase! Thank you for choosing Mercedes-Benz of Ontario! It is our top priority to give guests an amazing experience. With that being said, it is a delight to hear Fadi and Johnny ensured you had a great time while searching for the perfect vehicle that best suits your needs! It was our pleasure to help you get to know every aspect of your vehicle. We'll be sure to relay over the kind words expressed on your behalf. We are grateful for your business and recommendations and look forward to working with you for many years to come and are here to help should you need us. Our team is wishing you many miles of enjoyment! Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

May 27, 2022

I have owned many luxury cars and this was the worst service experience that I have ever had by a service advisor and car dealer 498-Phil Gibson. The advisor and dealer did everything possible to not ho More

by gmanr
Friendliness
Recommend Dealer
No
Employees Worked With
Phil Gibson
Report | Print
May 31, 2022 -

Mercedes-Benz of Ontario responded

Hello gmanr, Your experience is important to all of us at Mercedes-Benz of Ontario. We are unable to locate a customer profile with the information listed on DealerRater. If I may be of any assistance, please contact me directly at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager Kim.camargo@fletcherjones.com

May 31, 2022 -

gmanr responded

Kimberlee, If somebody would of took my call or returned a phone call especially Phil, you would have known what name it was under. I was informed by Mercedes Benz of Ontario that there was blockage in the lines and that is why they would not honor the warranty on the part. I had the parts looked at by a professional auto Mechanic and there is no evidence of a blockage in any of the lines, Mercedes of Ontario did everything they could to not honor a faulty part purchased form your dealer!! My 1 Star stands it would be a ZERO but that is not a choice. WORST SERVICE EVER!!!!

May 24, 2022

Phil Gibson is very professional and knowledgeable on all matters dealing with Mercedes. Very happy with his service!! More

by Sassy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trevor Harlow , Phil Gibson
Report | Print
May 24, 2022 -

Mercedes-Benz of Ontario responded

Hi Sassy, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Phil Gibson and appreciate you complimenting our level of professionalism. We'll be sure to pass along the kind words expressed on your behalf. Our team is looking forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

May 20, 2022

The absolutely best dealership in the Inland Empire! Every visit I am met with the highest level of professionalism and courteousy. More

by Cherry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor SooHoo
Report | Print
May 23, 2022 -

Mercedes-Benz of Ontario responded

Hi Cherry, Thank you so much for your awesome review and 5-stars rating! Your wonderful rating reflects our mission; delivering world-class service experiences! We look forward to serving you for many years to come and are here to help should you need us. Best Wishes, Your Friends and Family at Mercedes-Benz of Ontario

May 19, 2022

Always a pleasant experience when I leave my car at MB Ontario for service. The staff, my Advisor Mike Doehla and my Express Advisor Bailey Mitchell are always very polite, helpful, knowledgeable and frie More

by Shawna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Doehla , Bailey Mitchell
Report | Print
May 23, 2022 -

Mercedes-Benz of Ontario responded

Hi Shawna, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth during your service visit with Mike Doehla and Bailey Mitchell and appreciate you complimenting our level of professionalism. We'll be sure to relay over the kind words expressed on your behalf. Our team is looking forward to assisting you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Mercedes-Benz of Ontario

May 17, 2022

Terrible service, told us they wanted to give us a set amount for a car, when they get there they give us the run around and dropped the offer for our trade in. More

by InlandProperties
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Addi Mimi, Yogi Kang
Report | Print
May 31, 2022 -

Mercedes-Benz of Ontario responded

Hello InlandProperties< Mercedes-Benz of Ontario is a market leader in providing our guests the best value for vehicle trades. The team worked with great effort to provide the best available pricing. We hope that in the future we will have another opportunity to do business with you. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador

May 31, 2022 -

InlandProperties responded

Sorry Kimberlee, the cut and paste response about how great Ontario Mercedes is doesn’t mean much, there are better Mercedes dealers in So Cal.

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