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Mercedes-Benz of Ontario
Ontario, CA
1,267 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,267 reviews
June 14, 2014
Great Buying Experience Michael Burns was personable, and attentive, and unlike some car salesmen he actually listened to the type of car I needed. Great buying experience, Michael Burns was personable, and attentive, and unlike some car salesmen he actually listened to the type of car I needed. Great buying experience, referring friends and definitely going back when it's time to car shop again. More
by MarilynLM
Employees Worked With
Michael Burns
June 01, 2014
Five Star Service!! As soon as you walk in you are offered a drink (water, coffee, cappuccino, teas, etc.). You receive a tour of the dealership (game room for the kids s As soon as you walk in you are offered a drink (water, coffee, cappuccino, teas, etc.). You receive a tour of the dealership (game room for the kids several lounging areas throughout, kitchen). Our salesman then gave us a tour of our car of interest. He really knew his facts and entertained us with a lot of useful information about the car. I would recommend this dealership and salesman to anyone. More
by 05.2014
May 29, 2014
Shuttle service I had A service for my vehicle, and shuttle service to the airport. The drivers were very friendly and made me feel right at home. Moreover, the ride I had A service for my vehicle, and shuttle service to the airport. The drivers were very friendly and made me feel right at home. Moreover, the ride to and from the airport were on time. More
by tmobusman
Employees Worked With
Chris Hodgson
May 27, 2014
satisfaction The service I received @ Ontario Mercedes was excellent... Gerald was very attentive, professional informative and kept me updated. The staff was awes The service I received @ Ontario Mercedes was excellent... Gerald was very attentive, professional informative and kept me updated. The staff was awesome from the gals who checked me in when I arrived to the guy who delivered my car to me after my service /repair had been completed. More
by dog5
Employees Worked With
Gerald Corona
May 24, 2014
***** 5 Star is not enough...where's the 10? ***** Mr. Michael Georgie is the most patient Sales & Leasing Consultant I have ever met before. If you are searching for a good deal don't waste your time! Mr. Michael Georgie is the most patient Sales & Leasing Consultant I have ever met before. If you are searching for a good deal don't waste your time! This is not my first vehicle, nor the last. A+ all the way for Mr. Georgie. He is very product knowledgeable, takes his time with tremendous amount of patience. Constantly servicing with cheer and very good attitude. He even negotiated with his manager on my behalf to strive and get what I was looking for. This started from service, to the right vehicle, and last flexible pricing. All the options in the vehicle was well explained and follow up calls to make sure I was satisfied. I have never experienced such excellent service before. I would definitely recommend this dealership and the wonderful staff that provided excellent customer service ever! Hands down to Mr. Georgie and the Mercedes-Benz of Ontario. Thanks again More
by stfr21
April 25, 2014
My Vehicle purchase experience It's is in my option that when exceptional customer service is given there you will find more than satisfied consumers. I must say that I have receive It's is in my option that when exceptional customer service is given there you will find more than satisfied consumers. I must say that I have received this type of service from day one when the doors opened at Mercedes Benz of Ontario. During my most recent experience on April 19, 2014 I was greeted with a smile by Mr. Phillips. Based on our previous conversation regarding an upgrade from my than 2009 CLS 550, he had ready to test drive two cars, both of which were 2014 CLS 550's. After testing driving one of the vehicles and discussing possible options, I than decided I would go for it. Duane help to make this process as seamless as possible. I am happy to say I am now the proud owner of a 2014 CLS. EXCEPTIONAL CUSTOMER SERVICE is what I received during this visit as well as all of the previous visits I have made. It is without question or hesitation that I recommend anyone considering the purchase of a Mercedes Benz to make there way to Mercedes Benz of Ontario. Sincerely, Shamon Alex More
by Monie08
March 26, 2014
Exceptional experience. Patty Daily was more than cordial and knowledgeable and helped me by getting service to take me first the next day. Pablo was outstanding and helped me decide what I needed cordial and knowledgeable and helped me by getting service to take me first the next day. Pablo was outstanding and helped me decide what I needed to get underway. I meet the service manager and expressed my thanks for especially Patty and Palbo personal assistance, but your entire team. My daughter lives in Santa Barbara. I will return as I need further quality service for my MB!! David Thorpe More
by David74620
Employees Worked With
Pablo - mechanic, Patty Dail
March 14, 2014
My friend had purchased a vehicle from your dealership end of January and didn't have a great experience so I was skeptical. Rhonda reached out to me personally and asked me to give your dealership anoth end of January and didn't have a great experience so I was skeptical. Rhonda reached out to me personally and asked me to give your dealership another chance, the person who helped my friend was no longer there and she would personally see we had exceptional service and she was right on. I worked with Taylor Bradford who got me into a great car with a great price. You didn't have the car I wanted there ( black on black) so one was brought from Orange County for me. I was given a loaner in the meantime so I didn't have to sit there and wait for the porter to come back with my car, which was great cause we had our kids. I think his name was Joe from service in the black uniform, he was most attentive coming by frequently offering us water, coffee and making sure we were alright while we waited. Marcus, we met when my friend purchased her car, he was training then but he was also helpful, friendly and gracious. All in all, your staff was very attentive not pushy like other dealerships and I felt like I walked out with a great deal. I had intended on purchasing a pre owned 2013 but walked out with a 2014 that has all the bells and whistles I can even begin to describe how much I just LOVE my new car!!! I am definitely coming back for a new one in two years and am referring my mom to get one here too in the next two weeks. More
by paulaacevedo
Employees Worked With
Joe from service
March 13, 2014
Excellent customer service. I will be using this dealer from now on. The facility was clean, easy to move around in and everyone was very pleasant. from now on. The facility was clean, easy to move around in and everyone was very pleasant. More
by nanspen14
Employees Worked With
Gerald Corona
March 08, 2014
I continue to be amazed at the quality of service I receive at the Ontario dealership. In making this third service trip out yesterday, I thought surely they cannot continue to exude such tremendous e receive at the Ontario dealership. In making this third service trip out yesterday, I thought surely they cannot continue to exude such tremendous effort in achieving such excellent service. I am happy to say again, I was not disappointed. Gerald Corona is my service adviser and I would have no one else. His knowledge, patience, friendliness, flexibility and true concern for the client is immeasurable and incomparable with other dealerships I have visited in the past. I'm still trying to figure out he manages to remember all service requests as I always throw in a "few surprises" at the end and he manages to have my car returned to me with every last detail attended to......wow. To the Ontario dealership, I say "I am here to stay", and hope to be in the market for a new car, perhaps next year. Thank you sincerely for all the hard work, kindness and courtesies you and your entire staff extend..........Marsha Arsenian More
by MArsenian1
Employees Worked With
Gerald Corona
