Mercedes-Benz of Ontario
Ontario, CA
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Excellent Dealership We went to Walters Mercedes Benz before checking other dealer. We purchased our C, ML, & S Class including my son E Class at Walters. We want another We went to Walters Mercedes Benz before checking other dealer. We purchased our C, ML, & S Class including my son E Class at Walters. We want another car either CLA, GLA or C Class but this time we didn't get the deal that we want. We drove to Mercedes of Anaheim and didn't get the deal also. We went back to Walters to check if the can get the deal that we want but to no avail.g We went to pick up my son from school and ask my wife if we could stop by Mercedes of Ontario. It was7:00 PM and we park our S Class. Trevor Harlow approach us with a very big smile and greet us with "how can I help you". We asked him the car we are looking for. Trevor immediately show us the cars and ask if we want to test drive. I told him I don't need to test drive cause I already know the feeling behind the wheels. We show him the car in the showroom that have the amenities that we want. He immediately get the VIN# and the MSRP. I told Trevor I don't want to take more of his time. I'll just make an offer if they can accept it or not. First maybe not but he will ask his boss. He came back with a counter offer we told him that this is the offer no more no less. We say thank you for the help and walk towards the exit. Even before we reach the door, he called us again and offer a shake hand and told us we got the deal. Trevor's the type of salesperson most car buyers wants, straight to the point. Buying a car has never been this easy with Trevor. I just want to tell you that you should make sure you keep that salesman Trevor around. He was fun to deal with, and acted like he really care about the customer. The staff of Mercedes of Ontario were very friendly including Mailo Ruiz who introduce himself and told me that the next time I travel using the Ontario airport that I could park my car at the dealership and when I pick it up it will be sparkling clean. I told myself what a service. At the finance dept. Johnny Jabbour was also very helpful even we are paying the car in full. He suggested that instead of paying the $48,000 plus the maintenance service for 4 years, just put $40,000 and just finance the remaining balance under my son to build his credit. My son is planning to buy a Mercedes in the next 3 to 6 months. Overall I will rate Mercedes Benz of Ontario 5 star or score 10 in the scale of 1-10. More
I would not recommend doing business with this dealership. Terrible experience with Mercedes of Ontario. We were negotiating a price for a vehicle via email with their online sales department and were promised Terrible experience with Mercedes of Ontario. We were negotiating a price for a vehicle via email with their online sales department and were promised $4,000 off the listed price. We came down to the dealership in order to finalize the deal, we waited an hour and we were eventually told the price is not guaranteed. They asked for a larger down payment and tried to add a $3,500 extended warranty claiming that it was the bank who requested the add on. After turning down the deal we drove an hour and a half back home we received a call later from the general manager stating that they added the warranty because they thought we requested it to be included, which was a lie. We were told that they were going to work out a deal for us and call us back within forty-five minutes, we have not heard from them in over a week. Mercedes of Ontario was unprofessional, disrespectful and lacked communication. I would not recommend doing business with this dealership. More
five-star event The five-star event oh man too gud to be to tru nice work keep up the work but cant wait see mines.... great service one in the ontario The five-star event oh man too gud to be to tru nice work keep up the work but cant wait see mines.... great service one in the ontario More
AWSOME EXPREIENCE MICHAEL BURNS / DARLENE, WERE BOTH AMAZING AND AWSOME PEOPLE, PROFESSIONAL, KNOWLEDABLE. WONDERFUL EXPREIENCE. SALES AND SERVICE, AND SPECIAL TREA MICHAEL BURNS / DARLENE, WERE BOTH AMAZING AND AWSOME PEOPLE, PROFESSIONAL, KNOWLEDABLE. WONDERFUL EXPREIENCE. SALES AND SERVICE, AND SPECIAL TREATMENT. THANK YOU, LARRY & MARYANN, AND DESIREE. More
service experience I needed service on two of my vehicles both vehicles were serviced and even allowed to leave one of my vehicle over night . I was given special atten I needed service on two of my vehicles both vehicles were serviced and even allowed to leave one of my vehicle over night . I was given special attention to my problem and even had the mechanic come out and explained the problem in detail, you can't ask for more than that. More
Personality Plus Patty is amazing, as a person she is warm, friendly and professional. She is a great addition to the MB family and very knowledgable as far as what an Patty is amazing, as a person she is warm, friendly and professional. She is a great addition to the MB family and very knowledgable as far as what and when needs to be serviced. She not only explained what I needed but why and how it benefits me as well as the longevity of my car. More
Trade In and Purchase of Car I have known Gerald Corona for about 12 years since his past employment. He is truly exceptional. I met and worked with Brian Fitzpatrick and David Wa I have known Gerald Corona for about 12 years since his past employment. He is truly exceptional. I met and worked with Brian Fitzpatrick and David Walker and they were truly professional, friendly and straight forward. I am buying my cars there from now on... More
schedule maintenance Exceptional friendly customer service. A very welcoming atmosphere place. The associates greet you with a sincere smile when they run into you. I h Exceptional friendly customer service. A very welcoming atmosphere place. The associates greet you with a sincere smile when they run into you. I have been in other Mercedes dealers, they just don't have such friendly service. Keep up the good work. More
Always a great experience I've went in twice, One time for my service, and the other time was for my dashboard screen, as it was not working properly. My service advisor Chris I've went in twice, One time for my service, and the other time was for my dashboard screen, as it was not working properly. My service advisor Chris is great!! Thank you Chris! Always making sure, we as the clients are always taken care of. Quick service, always in and out in no time. Highly recommend MB of Ontario! More
Best car buying experience I have bought many cars before, but this was my first Meredes Benz purchase. The experience was totally different and great. There was no pressure at I have bought many cars before, but this was my first Meredes Benz purchase. The experience was totally different and great. There was no pressure at all to buy a car. I was able to take my time and in the end placed a special order on a CLA. Marques was very professional and thorough all along the way and was very prompt in giving me updates whenever I requested. The sales team and the treatment I got in the dealership was top notch. I have not used the service yet, so I cannot speak to their Service department yet. More