Mercedes-Benz of Ontario

3 years of happy experience I have been going to Chris Hodgson for 3 years for all my service needs. He is always very helpful and does his best to get you in and out in no time. I have been going to Chris Hodgson for 3 years for all my service needs. He is always very helpful and does his best to get you in and out in no time. I usually go in, drop off my car, tell him what's going on and he will take care of it. I leave the place knowing my car is in safe hands. Chris would give me prompt updates on my car status, and would let me know the cost before doing anything. Totally appreciate his continuous help, and recommend him for all your service needs! Keep up the good work Chris! More

thank you Waseem and eddy for great servicse i had the pleasure to work with one of the best sales man in Merceds Benz of Onterio ,Wassem always had smile for me his graciousness patience and sup i had the pleasure to work with one of the best sales man in Merceds Benz of Onterio ,Wassem always had smile for me his graciousness patience and suppoet wer amazing his great service make me feel very special and Mr. Eddy nigotiat and finalization of the contract they were amazing the follow up and constant support ,thank you guys for exellent guest service More

Great TEAM Great Satisfaction The entire team at Mercedes Benz of Ontario are awesome. I have purchased several vehicles from this dealership and each experience gets better and be The entire team at Mercedes Benz of Ontario are awesome. I have purchased several vehicles from this dealership and each experience gets better and better. I believe it starts from the Leadership team, Ted Moreno and Nadia Hamden really set the lead by example on great customer experience and service. The sales team always delivers to high expectation, thanks to Trevor and Dennis for making this experience exceptional. I have to also recognize the service drive team, Joseph Rodriguez, Kyle, Jose (car wash supervisor), and the most awesome service advisor George Montoya... these guys always greet me with the best smiles and sense of urgency to make sure I am taken care of. Buying a car can be draining and exhausting, but with the fabulous amenities they have (coffee, snacks, water, wifi, several TV's with all channels, massage chairs, and many more) you will definitely feel comfortable and satisfied. I love this dealer ship and hope the relationship keeps building from here. Great Team with Great Service! Thanks :) More

General Manager Did Not Hesitate to Right a Wrong! Before explaining my story, and the just under perfect rating, I want to first say that this dealership is posh, the sales associates are suited to th Before explaining my story, and the just under perfect rating, I want to first say that this dealership is posh, the sales associates are suited to the nines and the Certified Pre-Owned vehicles are immaculate! You will pay a bit more, but your car will definitely look and feel like new! My mother was looking for a Certified Pre-Owned Mercedes and we went to Mercedes-Benz of Ontario. The service was great and the cars were gorgeous! In the end my mother found a car that she fell in love with and purchased. A few days later we discovered that there was a problem related to the promotional event incentives that were to be applied to the car purchase and we immediately reach out to the General Manager, Mr. Ted Moreno, to help resolve the matter. I have to say that Mr. Moreno, handled the matter like a true professional! (Many auto dealership managers are too quick to deny any problems and are mostly song and dance, but not at Mercedes-Benz of Ontario.) Mr. Moreno treated my mother and me with respect and went above and beyond to right the wrong that had been done. In addition, our sales associate Mr. Rick Fleming, and other dealership employees, made us feel like we were royalty! Had it not been for the promotional event incentives incident I would have given Mercedes-Benz of Ontario five stars! Great Dealership, Great Sales Associates, Beautiful Cars! 4.5 STARS! We would definitely give them our business again! More

Customer Service Bar None I was at the dealership yesterday as I found myself in a quandary. Diane Marquez was sympathetic to my situation and was able to help me get into the I was at the dealership yesterday as I found myself in a quandary. Diane Marquez was sympathetic to my situation and was able to help me get into the right vehicle that I could enjoy for a long time. She treated me with so much class and was patient with me. I walked away feeling like I made more than a sale, but I made a friend. I will be sending other customers her way. More

Excellent Dealership We went to Walters Mercedes Benz before checking other dealer. We purchased our C, ML, & S Class including my son E Class at Walters. We want another We went to Walters Mercedes Benz before checking other dealer. We purchased our C, ML, & S Class including my son E Class at Walters. We want another car either CLA, GLA or C Class but this time we didn't get the deal that we want. We drove to Mercedes of Anaheim and didn't get the deal also. We went back to Walters to check if the can get the deal that we want but to no avail.g We went to pick up my son from school and ask my wife if we could stop by Mercedes of Ontario. It was7:00 PM and we park our S Class. Trevor Harlow approach us with a very big smile and greet us with "how can I help you". We asked him the car we are looking for. Trevor immediately show us the cars and ask if we want to test drive. I told him I don't need to test drive cause I already know the feeling behind the wheels. We show him the car in the showroom that have the amenities that we want. He immediately get the VIN# and the MSRP. I told Trevor I don't want to take more of his time. I'll just make an offer if they can accept it or not. First maybe not but he will ask his boss. He came back with a counter offer we told him that this is the offer no more no less. We say thank you for the help and walk towards the exit. Even before we reach the door, he called us again and offer a shake hand and told us we got the deal. Trevor's the type of salesperson most car buyers wants, straight to the point. Buying a car has never been this easy with Trevor. I just want to tell you that you should make sure you keep that salesman Trevor around. He was fun to deal with, and acted like he really care about the customer. The staff of Mercedes of Ontario were very friendly including Mailo Ruiz who introduce himself and told me that the next time I travel using the Ontario airport that I could park my car at the dealership and when I pick it up it will be sparkling clean. I told myself what a service. At the finance dept. Johnny Jabbour was also very helpful even we are paying the car in full. He suggested that instead of paying the $48,000 plus the maintenance service for 4 years, just put $40,000 and just finance the remaining balance under my son to build his credit. My son is planning to buy a Mercedes in the next 3 to 6 months. Overall I will rate Mercedes Benz of Ontario 5 star or score 10 in the scale of 1-10. More

five-star event The five-star event oh man too gud to be to tru nice work keep up the work but cant wait see mines.... great service one in the ontario The five-star event oh man too gud to be to tru nice work keep up the work but cant wait see mines.... great service one in the ontario More

AWSOME EXPREIENCE MICHAEL BURNS / DARLENE, WERE BOTH AMAZING AND AWSOME PEOPLE, PROFESSIONAL, KNOWLEDABLE. WONDERFUL EXPREIENCE. SALES AND SERVICE, AND SPECIAL TREA MICHAEL BURNS / DARLENE, WERE BOTH AMAZING AND AWSOME PEOPLE, PROFESSIONAL, KNOWLEDABLE. WONDERFUL EXPREIENCE. SALES AND SERVICE, AND SPECIAL TREATMENT. THANK YOU, LARRY & MARYANN, AND DESIREE. More

service experience I needed service on two of my vehicles both vehicles were serviced and even allowed to leave one of my vehicle over night . I was given special atten I needed service on two of my vehicles both vehicles were serviced and even allowed to leave one of my vehicle over night . I was given special attention to my problem and even had the mechanic come out and explained the problem in detail, you can't ask for more than that. More