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Mercedes-Benz of Ontario
Ontario, CA
1,268 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,268 reviews
September 16, 2022
Outstanding service by every single person I spoke to. This is an exceptional dealership who treated me with the utmost consideration & kindness. I purchased a pre-owned Toyota & I couldn't have been tr This is an exceptional dealership who treated me with the utmost consideration & kindness. I purchased a pre-owned Toyota & I couldn't have been treated any better had I purchased a new Mercedes. I was never pressured to make a decision nor did anyone try to upsell to a newer or more expensive vehicle. Truly wonderful customer service & experienced personnel. More
by Cleo
Employees Worked With
Frank Wannes , Brian Champagne , Jonathan Graham , Abel Vargas
September 11, 2022
I want to take a moment to recognize James Grajeda and Eric Anaya from Mercedes-Benz service on an outstanding experience. My car would not shift out of first gear and the check engine light came on, whi Eric Anaya from Mercedes-Benz service on an outstanding experience. My car would not shift out of first gear and the check engine light came on, which now I know is referred to as "Limp home mode." I was able to tow my car to the dealership and Eric and James ensured that my car was received by them, without me having to take time out of my busy work day. They also kept me well informed of their inspection process, the source of the problem, and the action plan for resolution. When my car was ready and I arrived at the service center, I was greeted right away, offered a beverage and treated like a valued Mercedes customer. My car was washed and ready at the promised time when I arrived. I will definitely come here for any future needs. James and Eric exceeded my expectations and provided that world class Mercedes-Benz service the company is known for. More
by Alex
Employees Worked With
Eric Anaya, James Grajeda
August 30, 2022
Excellent experience at this dealership . My first time there and everything was perfect . Communication and scheduling was easy. My service rep was matzi who went above and beyond in custome My first time there and everything was perfect . Communication and scheduling was easy. My service rep was matzi who went above and beyond in customer service. More
by Deansadeddin
Employees Worked With
Amatziah Hunte
August 08, 2022
Mercedes-Benz of Ontario is an exceptional dealership. If you are in the market for a new car ask for Louis Hakime. He is the best sales person that I have every met. He is professional, courteous, knowle If you are in the market for a new car ask for Louis Hakime. He is the best sales person that I have every met. He is professional, courteous, knowledgeable and above all not pushy! in fact, everyone that helped me during my visit excelled in customer service. More
by jazzymama
Employees Worked With
Louis Hakime
August 06, 2022
My car is always in good hands at Mercedes Benz of Ontario. Honest and professional are what they strive for. Matzi Hunte is very respectful of your time, patient, and detailed. I always trust I will Ontario. Honest and professional are what they strive for. Matzi Hunte is very respectful of your time, patient, and detailed. I always trust I will receive exemplary service from Fletcher Jones Mercedes Benz Ontario and I always do. More
by TBoK
Employees Worked With
Jalen Harlow, Amatziah Hunte
July 31, 2022
Excellent service. Very clean throughout the facility. The service technician was very polite and courteous. He made the experience very welcoming! I was really impress Very clean throughout the facility. The service technician was very polite and courteous. He made the experience very welcoming! I was really impressed with is attentiveness. He explained everything step by step. More
by Berpays
Employees Worked With
Amatziah Hunte
July 28, 2022
Danny Perez is great salesman. He helped a lot for getting me approved to lease E 350 2022. He is expert at his job and knows everything about purchasing any kind of Mercedes-Benz He helped a lot for getting me approved to lease E 350 2022. He is expert at his job and knows everything about purchasing any kind of Mercedes-Benz vehicles. I definitely recommend any one who wants to purchase a car from Mercedes-Benz of Ontario reach out Danny Perez, and he will never disappointed you. Excellent work Danny! Thank you. Mohammed Mohammed More
by Mohammed Mohammed
Employees Worked With
Dennis Veals, Brian Champagne , Danny Perez
