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Mercedes-Benz of Ontario

Ontario, CA

4.8
1,267 Reviews

3787 E Guasti Rd

Ontario, CA

91761

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Showing 1,267 reviews

December 20, 2016

Pretty much detailed Gives updates on the service that was done. No other concern at this point.we like the service and the quality of work in the service department. We s More

by Bella2016
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Ruiz
Dec 23, 2016 -

Mercedes-Benz of Ontario responded

Hello Bella, Thank you for taking the time to share your valuable feedback with us. I would welcome the opportunity to discuss your concerns, and look forward to hearing from you. My direct number is 909-212-8541. Kind regards Dervonda Moore Guest Experience Advisor

December 19, 2016

Great Friendly environment. friendly service. The price is in my range. The sales man help me make a better choice. I was very happy with my final decision. More

by Nigeria#1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Del Toro
Dec 23, 2016 -

Mercedes-Benz of Ontario responded

Hello Nigeria#1, We appreciate you taking the time to share your feedback with us and are glad that our team was able to help you find the perfect car to fit your needs. Congratulations on your new Mercedes-Benz. We hope to further assist you in the future! Thank you, Heather Lewis Client Care Manager

December 18, 2016

Amazing service Joe helped me even at very late night to prepare all the paperworks that I need to do so following day I just spent less than 30 minutes to drive ou More

by Joshua
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe O'Brien
Dec 23, 2016 -

Mercedes-Benz of Ontario responded

Hello Joshua, Thank you for sharing your experience with us and congratulations on your new Mercedes-Benz. We value what you have to say and we’re happy to hear that Joe and the team were able to provide you with efficient and excellent service. If any questions should arise, please feel free to reach out. Best, Heather Lewis Client Care Manager

December 17, 2016

Excellent Service! Mercedes Benz of Ontario have the best employees with great, professional service! Wassem was very helpful in getting my dream car which I enjoy drivi More

by Patrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wassem Karahbi
Dec 23, 2016 -

Mercedes-Benz of Ontario responded

Hello Mbenzluver, Thank you for sharing your experience and congratulations on your new Mercedes-Benz! We pride ourselves in delivering nothing but the best service to all of our guests, so I am pleased that we could deliver such an awesome experience. If any questions should arise, please feel free to contact us. Best, Heather Lewis Client Care Manager

December 17, 2016

Exceptional Service as always! Ontario Mercedes near ONT Airport is a most convenient place to have my car serviced, bar none. My new service rep Desiree was most clear and underst More

by Arrowhead Man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Desiree McKinney
Dec 23, 2016 -

Mercedes-Benz of Ontario responded

Hello Arrowhead Man, We appreciate you sharing your experience with us. It is our goal to ensure that all of our guests receive nothing but the best service possible. We’re happy to hear that Desiree was able to deliver that experience for you. If any questions should arise, please don’t hesitate to reach out. Thank you, Heather Lewis Client Care Manager

December 13, 2016

Great Service! This was our first Mercedes purchase and we couldn't be happier! AJ was very patient and explained things very thoroughly. Very knowledged and helpf More

by FARENAH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aj Wanker
Dec 14, 2016 -

Mercedes-Benz of Ontario responded

Thank you for taking the time to share your feedback with us and congratulations on your new Mercedes-Benz! AJ and our team are very appreciative of the opportunity to welcome you to such a great brand. I am glad to hear that you received such a great experience. We are here to assist if any questions should arise. -Heather Lewis, Client Care Manager

December 08, 2016

David Walker David was outstanding in all aspects of my experience. This man is a credit to Mercedes-Benz of Ontario and deserves all praise for his understanding More

by AMGfan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Walker
Dec 14, 2016 -

Mercedes-Benz of Ontario responded

Congratulation on your new Mercedes-Benz! We hoping you are enjoying such an exceptional machine. We are very appreciative to receive your great feedback. David and our team are proud to have had the opportunity to deliver such an exceptional experience and to assist in finding your dream car. If any questions should arise, please feel free to reach out. -Heather Lewis, Client Care Manager

December 06, 2016

Truly Exceptional I visited the service center for broken glass and passenger headrest. While I was there, Gerald suggested that I get the A service, which saved me ano More

by Cubanrn64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christina (Loaner Department), Gerald Corona
Dec 07, 2016 -

Mercedes-Benz of Ontario responded

Hello Cubanrn64, Thank you for taking the time to share your kind feedback. We feel very lucky to have team members like Christina and Gerald, who provide all of our guests with the utmost quality customer service. As a whole, our team strives to go above and beyond a five-star rating. We appreciate your recommendations as they mean a great deal to us. If we can be of any further assistance in the future, please let us know. Best, Heather Lewis Client Care Manager

December 05, 2016

Wassem is the best! My first time buying Mercedes was the best because of Wassem and Mike the sales manager. I went there to buy a new Mercedes for my wife's 50th. I ende More

by Troy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wassem Karahbi
Dec 06, 2016 -

Mercedes-Benz of Ontario responded

Hello Troy, Congratulations on your new Mercedes-Benz vehicles. We appreciate you taking the time to share your experience with us. We are happy to know that Wassem and the team were able to coordinate for you both to find your dream cars. Thank you for your recommendations and if we can be of any further assistance, please don’t hesitate to reach out. Best, Heather Lewis Client Care Manager

November 30, 2016

Great Service! The Staff at Ontario Mercedes Benz has always done their best to assist with all of my automotive needs. They do their best to make sure that not only More

by Marc3025
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jesse Ruiz, Jorge Montoya
Nov 30, 2016 -

Mercedes-Benz of Ontario responded

Thank you for taking the time to share your feedback. I am very pleased to hear that our team continues to take care of you and your Mercedes-Benz so well and that we could earn your recommendations. Please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager

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