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Mercedes Benz of Omaha

Omaha, NE

4.1
273 Reviews

14335 Hillsdale Ave

Omaha, NE

68137

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Showing 273 reviews

July 13, 2023

Had to get a jump two times to start the car Needed a battery fast. They were very understanding and took the car in right away. Now have peace of mind. Everyone was courtious and friendly. Thank you als More

by advantage65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
Jul 14, 2023 -

Mercedes Benz of Omaha responded

Thank you for the review! We are thrilled to hear that you had such a successful service experience working with the Mercedes-Benz Of Omaha team. Drive safely, and we hope to see you back again down the road!

July 12, 2023

Gary in Omaha, provided excellent service and communication. He had several recommendations and also some driving tips for my car More

by JaneK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary
Jul 12, 2023 -

JaneK responded

Send response

Jul 13, 2023 -

Mercedes Benz of Omaha responded

Jane, thank you for the review! We appreciate the kind feedback about Gary and hope to see you back again at Mercedes-Benz Of Omaha. Safe travels!

June 21, 2023

Two months wait to get service on my Sprinter. Cannot call the service department because they don't answer the phone. The phone rings but nobody picks up. More

by JAELOU2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
liam
Jun 30, 2023 -

Mercedes Benz of Omaha responded

I apologize for the delay and difficulty you experienced in reaching our service department. We strive to provide prompt and responsive service, so it's disappointing to hear that we fell short of your expectations. I would like to personally assist you with scheduling your Sprinter service appointment, so please reach out to me at your earliest convenience. Shaun Lark - Service Manager - +1 (402) 384- 9999

June 14, 2023

Very professional and knowledgeable. Great customer service. The problems were very well explained and the fixes were done in a timely manner. More

by R500
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stark
Jun 14, 2023 -

Mercedes Benz of Omaha responded

We truly appreciate your kind words about our team here at Mercedes-Benz Of Omaha! We're glad we could thoroughly explain the problems and complete the repairs in a timely manner for you. Thank you for choosing us for your vehicle needs!

June 11, 2023

Excellent service. The sales man was terrific. Love the car! And the dealership. Will return More

by frimanp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew Williams
Jun 12, 2023 -

Mercedes Benz of Omaha responded

Thank you for the kind feedback! We appreciate your support and hope to see you again at Mercedes-Benz Of Omaha. Safe travels!

June 07, 2023

Purchased a vehicle and not even 30 days later had issues. I purchased an extended warranty but when I called I was told they don't work on my vehicle and I'd have to find another dealership. Then had More

by Meckna
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nathan, Shaun
May 31, 2023

Our purchasing process was very good and everything went smoothly. Our recent scheduled service was very poor. 9 1/2 hours for a simple oil change and general maintenance service is unacceptable. Dropped th More

by robertsalan1952
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jun 07, 2023 -

Mercedes Benz of Omaha responded

Robert, I'm happy to hear that your purchasing experience went smoothly but disappointed to learn about the service appointment. It's never our intention to inconvenience our guests and we're sorry to hear about the extended wait time for your oil change and general maintenance service. I would like to look into this matter further and address the excessive fees you mentioned. Could you please give me a call at your convenience so I make assist you in the best way that I can? Thank you, Shaun Lark - Service manager - +1 (402) 384- 9999

May 30, 2023

Excellent dealer and sales person. Salesman Chris Rath is a total pro. 100% positive experience. More

by miata2016
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
chris Rath
May 31, 2023 -

Mercedes Benz of Omaha responded

Thank you for the review! We appreciate the kind feedback about Chris and hope to see you again at Mercedes-Benz Of Omaha. Safe travels!

May 09, 2023

Great customer service. Chris Rath worked with me for months getting me into the right vehicle. More

by Martrip1574
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rath
May 09, 2023 -

Mercedes Benz of Omaha responded

It's great to hear that Chris took such great care of you! Thank you for choosing Mercedes-Benz Of Omaha and for sharing your experience. Safe travels ahead!

April 23, 2023

Always friendly and helpful! Will pick up your vehicle and return it with services complete! Weather permitting your vehicle will be washed and vacuumed before it’s delivered to More

by Chrissy 😁
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chrissy, Mark, Jon, and Chris
Apr 23, 2023 -

Mercedes Benz of Omaha responded

We are grateful for your kind words, Chrissy! Our team at Mercedes-Benz Of Omaha is thrilled to hear that you had a great experience with us. We appreciate you acknowledging each member of our team for their hard work and dedication to ensuring your vehicle is safe and well-maintained. Thank you for choosing us for your automotive needs!