Mercedes Benz of Omaha

Purchase of Mercedes Pre-Owned C Class I recently a purchased a 2011 Pre-Owned Mercedes C Class. I worked closely with Mike Mursch and Ashley Bazar who were extremely helpful. They provid I recently a purchased a 2011 Pre-Owned Mercedes C Class. I worked closely with Mike Mursch and Ashley Bazar who were extremely helpful. They provided a personalized one-on-one experience through the sales and delivery process. There were a couple of minor items that required attention with the car which were promptly addressed. While the car was under maintenance, both Ashely and Mike went out of their way to ensure I had a loaner vehicle that was delivered to my home when I was unable to leave work and commute across town. Both followed up with prompt and courteous emails and phone calls to ensure I am completely satisfied. This is my second Mercedes over a 15 year period and I definitely recommend working with Mike and Ashley. More

Do not buy from Mercedes Benz of Omaha Part. III: Buyer Beware of MBenz of Omaha We purchased a pre-owned MBenz from MB of Omaha (MBO), and we have nothing but ongoing problems with the d Part. III: Buyer Beware of MBenz of Omaha We purchased a pre-owned MBenz from MB of Omaha (MBO), and we have nothing but ongoing problems with the dealership. They will take no responsibility in admitting their incompetence, nor will they resolve issues without blaming the customer. After reading this, would you choose MBO to purchase your next vehicle? If so, good luck. 1) Amy Rousseau, Service Advisor, will not explain what does a “World Class Inspection” consists of, nor will dealership explain to us what does the "Pre-owned Certified" program mean? 2) John Langland, General Manager and Amy Rousseau, Service Advisor will not provide updates on our tire tread depth, fluid levels or brake thickness, even though Schedule A and B Maintenance states they inspect and record this information for the customer. We have not consistently received this information since March 2013, but we have brought the car in to be serviced 4 times since. 3) Due to service department not providing consistent information regarding our brake thickness during our Schedule A and B Maintenance, we were driving around with no front brakes thus damaging the front rotors, cost to replace front rotors a couple hundred dollars. Mr. Langland and Mrs. Rousseau will not return phone calls or emails. Joe Johnson was the only one who confirmed the information was not noted in the database the since March 2013. Mr. Johnson recommended we bring our vehicle in yet again for a free “World Class” inspection even though a so-called “World Class Inspection” is noted to have been completed on every invoice for the last year with no indication of fluid levels, tread depth or brake thickness. We will never buy another vehicle from MBO!!! We will buy a Lexus or Audi. After reading this, would you choose Mercedes Benz of Omaha to make your next vehicle purchase? If so, good luck. Best Intentions to warn future buyers. Dismayed Customers More

In town from Illinois I was in Omaha for Memorial day weekend from Illinois - I had not planned on buying a new car! I went looking and my salesman was Andrew (Drew) Willia I was in Omaha for Memorial day weekend from Illinois - I had not planned on buying a new car! I went looking and my salesman was Andrew (Drew) Williams. Well.... I went home with a new C class and couldn't be happier, I got everything I wanted at a great price! More

A smart decision I recently leased a Smart 4by2 from Mercedes Benz of Omaha. I dealt with Andrew Williams, both over the phone and in person at the dealership. I was i I recently leased a Smart 4by2 from Mercedes Benz of Omaha. I dealt with Andrew Williams, both over the phone and in person at the dealership. I was impressed with his warm, courteous, professional manner and his knowledge of the car I was interested in. The whole process went smoothly and delivery was arranged for Fargo North Dakota. All in all I am very pleased with the whole experience and look forward to working with Drew in the future. More

It cant get any better than this It has been great working with everyone spicily Andrew Williams. They work very hard to get me what I like and what I want. I will recommend this de It has been great working with everyone spicily Andrew Williams. They work very hard to get me what I like and what I want. I will recommend this dealer ship to anyone and everyone I know. Thank you Mercedes of Omaha and thank you again Andrew William's. More

Scott Was Excellent!! Wonderful services on buying before during and after the sale! Will recommend my friends and families to Mercedes Benz of Omaha, especially Scott Schu Wonderful services on buying before during and after the sale! Will recommend my friends and families to Mercedes Benz of Omaha, especially Scott Schuetz! He was great to work with More

ML350 Purchase Bought a vehicle from Mercedes Benz Omaha and wanted to relate an excellent experience with the dealer. We met with Robert and he gave us a terrific o Bought a vehicle from Mercedes Benz Omaha and wanted to relate an excellent experience with the dealer. We met with Robert and he gave us a terrific overview of the vehicle. Decided to buy the vehicle a few days later and Robert handled all the details in a timely manner. Thanks to everyone at the dealership all the way down to the finance department for making the process so easy to complete. Thanks again. Joe More

Another great experience I've purchased several cars here over the last several years. They are very friendly and accommodating. There's no high pressure. Even though they' I've purchased several cars here over the last several years. They are very friendly and accommodating. There's no high pressure. Even though they're the only Mercedes dealer in Omaha, they don't act like it. They appreciate their customers. The sales staff is very knowledgeable. I will continue to purchase more vehicles from this dealership. If you're in the market for a luxury car, give these guys a try. I'm sold on the brand and this dealership. More

Great Experience All of the individuals we worked with at the dealership were very welcoming. Andrew Williams was the sales person we worked with. I cannot say enoug All of the individuals we worked with at the dealership were very welcoming. Andrew Williams was the sales person we worked with. I cannot say enough about how helpful, professional and knowledgeable Andrew is about the Mercedes vehicles. Patrick had also helped us whenever we called or stopped in and Drew was not available. The dealership itself is very clean and comfortable. This was another big factor in us determining this was the right place to buy our next vehicle. I would highly recommend this dealership as well as Andrew. He really made us feel that even after the sale he and the Mercedes dealership were there to help take care of whatever questions or needs came up regarding our vehicle. More

Satisfied with minor complains Because I purchased the car from 1100 miles away, the overall experience was exceptional and unique. I found this car through the car search program Because I purchased the car from 1100 miles away, the overall experience was exceptional and unique. I found this car through the car search program HUDL from my Federal Credit Union. Because of the color, low mileage, and low price, I decided to contact the dealer. I was not so familiar with the process so I was pretty nervous and a little worried. The sale's representative, Carrie Cleasby, helped me going through the entire process. She answered my questions timely and professionally. She also arranged shipping so that I could get the car three days after the payment was received. Overall I think she did excellent job. However, there are still some issues I have to address here. First, during our conversation before I made my decision to purchase this car, I was told the car was not a certified Lexus, which was fine with me. However, after I wired the payment and saw the purchase contract, it said the car was sold 'As Is'. I am not sure if all used car should be sold AS IS? I feel the dealer should specify that car was sold AS IS because it is very important for buyers. However, the dealer never mentioned that before I made the payment. Second, I hope the sealer could have done better job inspecting the car before putting it on the market, especially those related to safety. When I received the car, I immediately noticed the air pressure of tires warning light on the dashboard was on. I drove to a gas station and found the right rare tire had low pressure. The warning light turned off after I inflated the tire. I thought the low pressure was due to the temperature during shipping. However, the warning light went off again 5 days later. This time I drove to Mr. Tire. Surprisingly, the technician told me there was a nail on the tire!!! I spent $26 to have the tire repaired without problem. What shocked me is how could your dealership sell a car with safety problem? Last, It is completely understandable if certain things are missing from an used car. When I knew there was no user's manual and only one smart remote came with the car, I thought it was normal. However, when I took the car to Maryland safety inspection, the agent told me there was no key for the wheel locks!! I immediately emailed the sales agent, but her answer was very simple: NO IDEA. I had to spent $80 to have the locks removed and another $10 for new nuts. I don't think the dealer should pass this kind of problems to their customers. These few problems really could be avoided if the dealer paid a little attention to the car before putting it on the market for sale. Unfortunately, due to the carelessness they passed these problems to the customers and costed them extra money to correct the mistake they made, even not mentioning the potential safety issues these problems could have caused. I believe the dealer should be responsible for the expense of tire repairing and removing of wheel locks. I emailed their general managers, but not response. Regardless, the car was in good shape and the price was unbeatable. But the service need to be improved in the future. More