Mercedes-Benz of Novi - Service Center

Oil leak Jon Atwell in charge like always.He knows how to deal with costumers.He just has a gift for communication.I whish his bosses appreciate him like a tre Jon Atwell in charge like always.He knows how to deal with costumers.He just has a gift for communication.I whish his bosses appreciate him like a treasure of dealership. More

1st. Service Experience The Staff were so helpful and great. They checked, found and took care of the noise. They cleaned my care without asking. Great Service too. The Staff were so helpful and great. They checked, found and took care of the noise. They cleaned my care without asking. Great Service too. More

Very thorough, timely and professional Professionally greeted, processed and accommodated with being given a timely ride to my business. Always enjoy speaking to all of the staff in the Ser Professionally greeted, processed and accommodated with being given a timely ride to my business. Always enjoy speaking to all of the staff in the Service Department. More

Great service Made an appointment for service via Internet. Was seen promptly and courteously, waited about an hour and a half, time enough to read a magazine, and Made an appointment for service via Internet. Was seen promptly and courteously, waited about an hour and a half, time enough to read a magazine, and it was ready. Good job! More

Great Service Department My car was ready when promised, staff was friendly, everything was perfectly fine. The waiting area was clean and comfortable. I appreciated the car My car was ready when promised, staff was friendly, everything was perfectly fine. The waiting area was clean and comfortable. I appreciated the car wash when they were done. More

Annual oil change and tire rotation Was greeted quickly and explained what I wanted and service was done in a couple hours. When they were pulling up vehicle they noticed taillight out a Was greeted quickly and explained what I wanted and service was done in a couple hours. When they were pulling up vehicle they noticed taillight out and called me for OK to fix More

Service Good dealership. I enjoy working with the people there. Please bring back Dan in Service at the Novi, MI location, he was phenomenal!!!!! Or train oth Good dealership. I enjoy working with the people there. Please bring back Dan in Service at the Novi, MI location, he was phenomenal!!!!! Or train others to be like him. He exemplified good service. Shawn the emergency road service tech is awesome as well, please KEEP him. More

MB OF NOVI UNDERSTANDS EXCELLENT CUSTOMER SERVICE We have been customers for many years and have been owners of many cars and we can truthfully say we have always had outstanding service from Eric Whe We have been customers for many years and have been owners of many cars and we can truthfully say we have always had outstanding service from Eric Wheeler in sales, to Peter Conyers with the warm personal greetings, to the excellent men and women in the service department. Our needs have always been met and in a timely, courteous manner. We give A++++ ratings all around. More

Courtesy, Friendly and Timely Service While I Waited The service department to me right away for my recall with a prior appointment and I was in and out within an hour. I also let them know that the cool The service department to me right away for my recall with a prior appointment and I was in and out within an hour. I also let them know that the coolant light came on and they said they would take care of that too with no problem. The people were nice. Especially the lady that restock the coffee and treats was very personable that added that special touch. More

Above my expectation! I've heard so many horror stories about dealerships, but my experience here, contrary to belief, was great. John Atwell did a fantastic job with custo I've heard so many horror stories about dealerships, but my experience here, contrary to belief, was great. John Atwell did a fantastic job with customer service as well! I know where to get my service from from this point forward. More