Mercedes-Benz of Novi - Service Center

I had the same great expirance for years here ! Very friendly and great service for me and my Mercedes-Benz ! Cerica was great to work with ! Eric Wheeler has to be one of the best people to have as Very friendly and great service for me and my Mercedes-Benz ! Cerica was great to work with ! Eric Wheeler has to be one of the best people to have as a information person at this Dealer, More

nice place. Great dealer. Had a issue with my infotainment system days before driving across country. They got me in. And also fixed it. Was very thankful. Great dealer. Had a issue with my infotainment system days before driving across country. They got me in. And also fixed it. Was very thankful. More

Awesome Sauce Jon was kind, courteous and very helpful with my bent (pot hole) rims. Makes me want to trade in my 550 e coupe for a 2018 e 400 coupe! Knowing I can Jon was kind, courteous and very helpful with my bent (pot hole) rims. Makes me want to trade in my 550 e coupe for a 2018 e 400 coupe! Knowing I can always trust service doing the right thing. Mercedes forever! Thanks Jon! More

Another great visit Per usual, MB Novi Service Dept, offered excellent customer service. Easy check in, quick service A and brake/rotor inspection, washed and returned in Per usual, MB Novi Service Dept, offered excellent customer service. Easy check in, quick service A and brake/rotor inspection, washed and returned in little over an hour. Everyone is always friendly and accommodating. I drive 45 min to get here for the service, even though there’s a dealership about 10-15 miles from my house. Keep it up. You’re doing it right. More

Excellent and professional I have been servicing our suv at this location From day one, and very Satisfied with service, staff and the work done. I highly recommend this loc I have been servicing our suv at this location From day one, and very Satisfied with service, staff and the work done. I highly recommend this location More

Great Service Jon in service has taken care of our cars for years now and is always professional and timely. They do great work and thank you! Jon in service has taken care of our cars for years now and is always professional and timely. They do great work and thank you! More

Super helpful best in the area Super helpful staff. Kind and professional. They were quick with repairs and kept me fully informed during the entire process. Much better than anothe Super helpful staff. Kind and professional. They were quick with repairs and kept me fully informed during the entire process. Much better than another Mercedes-Benz dealership we went to prior. Also much better than our Cadillac dealership. Quality where it counts. We will be coming back to this location for our next vehicle. Thanks! More

Excellent Service. I was waiting on immediately upon arrival. I did not have a scheduled appointment, therefore I could not receive immediate service to my car. I was to I was waiting on immediately upon arrival. I did not have a scheduled appointment, therefore I could not receive immediate service to my car. I was told that a diagnostic test was needed to determine the problem. However, I was offered a ride home. By the time I arrived home, the diagnostic test was complete and I was informed of the service needed. All was done in a satisfactory amount of time. More

Delivered as promised! The A service was completed as promised and my car was sparkling clean! My Mercedes is 13 years old and still drives well as a result of regular maint The A service was completed as promised and my car was sparkling clean! My Mercedes is 13 years old and still drives well as a result of regular maintenance and recommended repairs performed primarily at Merceds Benz of Novi. More

MB OF NOVI UNDERSTANDS EXCELLENT CUSTOMER SERVICE After many years of owning Mercedes Benz cars and SUVs, we give staff at MB of Novi the highest of praise for sales and service. After many years of owning Mercedes Benz cars and SUVs, we give staff at MB of Novi the highest of praise for sales and service. More