Mercedes-Benz of Novi - Service Center

Amazing service! My husband came in to get snow tires for my GLS550 and had an amazing experience!! They were so nice and very friendly! Very professional!! Highly rec My husband came in to get snow tires for my GLS550 and had an amazing experience!! They were so nice and very friendly! Very professional!! Highly recommend this dealership!! More

recall and brake repair I received letter from MB for a I/P recall on safety warning on airbag alert which was performed. Also, I had a cold start brake issue that was repair I received letter from MB for a I/P recall on safety warning on airbag alert which was performed. Also, I had a cold start brake issue that was repaired with new front calipers that was a known issue on this model vehicle. Both issues handled to my satisfaction. In a timely manner More

Seat repair The service was prompt per appointment. The work was excellent. The work on my car seat was completed ahead of projected time. The customer service pe The service was prompt per appointment. The work was excellent. The work on my car seat was completed ahead of projected time. The customer service person- John is always polite and gracious. More

Repair of Mercedes e400 The service was what I expected from a Mercedes dealership. It was timely and on point. No complaints all questions answered and repairs were timely c The service was what I expected from a Mercedes dealership. It was timely and on point. No complaints all questions answered and repairs were timely completed. More

Great ServAdvisor Serica, is always outstanding at job! She is the reason we keep going back,. The information is always correct, the work is done correctly the first Serica, is always outstanding at job! She is the reason we keep going back,. The information is always correct, the work is done correctly the first time. More

My experience was great and my problem was resolved. My issue with my squeaking brakes was resolved once and for all after the issue had occurred multiple times which resulted in 3 visits to work on this My issue with my squeaking brakes was resolved once and for all after the issue had occurred multiple times which resulted in 3 visits to work on this problem. I guess 3rd time is a charm, but gave the 4 stars instead of 5 stars because it would of been good to fix the issue the first time. More

Always First Class Exceptional service.. drop car off and was taken home in less than 5 minutes of leaving car. Car was finished at time Service Professional promised. Exceptional service.. drop car off and was taken home in less than 5 minutes of leaving car. Car was finished at time Service Professional promised. More

Busy schedule I found the Novi Mercedes Benz to be very accomadating with getting my car in for service. JON ATWELL keeps me up today when my car needs to be bro I found the Novi Mercedes Benz to be very accomadating with getting my car in for service. JON ATWELL keeps me up today when my car needs to be brought in. The customer service has been very good since I purchased my car in 2104. I will be purchasing with them again. I am a customer service type person, good service keeps me coming back. More

B service Service appointment was good. No issues. Service people were friendly. Car rides well. Not sure what more to say. It was a simple routine appointment Service appointment was good. No issues. Service people were friendly. Car rides well. Not sure what more to say. It was a simple routine appointment More

I had the same great expirance for years here ! Very friendly and great service for me and my Mercedes-Benz ! Cerica was great to work with ! Eric Wheeler has to be one of the best people to have as Very friendly and great service for me and my Mercedes-Benz ! Cerica was great to work with ! Eric Wheeler has to be one of the best people to have as a information person at this Dealer, More