Mercedes-Benz of Novi - Service Center

Good job Good service again. The issue was serviced and now I do not have any problem. I now feel comfortable driving my vehicle on the roads again Good service again. The issue was serviced and now I do not have any problem. I now feel comfortable driving my vehicle on the roads again More

Do business elsewhere. YOU HAVE BEEN WARNED! I had a used Mercedes brought to this dealership for a pre-purchase inspection as I live over 600 miles away. They failed to Identify any of the major I had a used Mercedes brought to this dealership for a pre-purchase inspection as I live over 600 miles away. They failed to Identify any of the major problems with the car. All items were easy to spot. The brakes were worn out. The tires were dry rotted, mismatched, almost worn out and the wrong size for the car. The keyless start did not work. The windshield was cracked. The door handle was broken. The list goes on. It cost me thousands to correct the discrepancies that were found in a quick walk around by a competent mechanic. They charged nearly $400 for this inspection. If they are selling you a car with the assurance that they inspected it before sale be very wary and at the very least bring it elsewhere for a real inspection. More

Pretty good service. Not exceptional Service was good. Just one problem. The air/heat blower was noticeably louder after my service. There was no problem with it when I brought it in. Service was good. Just one problem. The air/heat blower was noticeably louder after my service. There was no problem with it when I brought it in. Now I need to schedule another appointment to bring it in. More

EXCELLENT As usual my experience with service was as I expected. No problems with scheduling the appointment, the person who took the car was courteous and pro As usual my experience with service was as I expected. No problems with scheduling the appointment, the person who took the car was courteous and professional, the waiting room was was comfy,well stocked and had TV, and reading materials, as well as appropriate seating. Check out was timely and efficient. The car was cleaned even it was a snowy day. I am ver satisfied with service. More

Everyone was so courteous and willing to be of assistance. The service writer was very pleasant and my car's oil change was completed without any delays. I also appreciated the car being washed of all the ac The service writer was very pleasant and my car's oil change was completed without any delays. I also appreciated the car being washed of all the accumulated road salt. More

Service Jon Atwell's nice personality is the reason why I service my 4 vehicles at this location.From sheduling the service to pickup the vehicle with Jon is Jon Atwell's nice personality is the reason why I service my 4 vehicles at this location.From sheduling the service to pickup the vehicle with Jon is smooth sailing.He is so gifted in interaction with the costumers.I had opportunity to witness his conversation with the costumers at many occasions and their experiences were also exceptional. More

Last minute stopin My engine light came on a couple days before leaving on a trip. Had never been here before but it was the closest to where I had been. John was grea My engine light came on a couple days before leaving on a trip. Had never been here before but it was the closest to where I had been. John was great in getting me in, updating the system that caused the light to come on and had me out in an hour. More

Excellent My favorite Mercedes center better than Ann Arbor. But they took the car for more than 2 hours. If the car taking more than an hour they should give My favorite Mercedes center better than Ann Arbor. But they took the car for more than 2 hours. If the car taking more than an hour they should give you a car. More

Friendly and professional service. Thank you for the job well done. This store, both sales and service departments, always make me feel at home. Please keep up the nice work. Thank you for the job well done. This store, both sales and service departments, always make me feel at home. Please keep up the nice work. More

Exceptional Excellent service. Very polite. Car was washed when delivered. I was very impressed with everyone in the service department. I will recommend to every Excellent service. Very polite. Car was washed when delivered. I was very impressed with everyone in the service department. I will recommend to everyone who needs service. More