Mercedes-Benz of Novi

I have been leasing cars for over 20 years from Mercedes-Benz Novi. Eric Wheeler has always been outstanding - he truly is the best! Larry Mercedes-Benz Novi. Eric Wheeler has always been outstanding - he truly is the best! Larry More

Lee Ghesquire is a wonderful businessman. He has assembled a incredible staff. Kassidy in service is excellent. I have bought at least 5 Mercedes there and sent many customers. assembled a incredible staff. Kassidy in service is excellent. I have bought at least 5 Mercedes there and sent many customers. More

After having a horrible experience at an eastside Mercedes dealership, I decided to go to Mercedes-Benz of Novi. From my first call to completing the sale, JL was great to work with. When I arrived h Mercedes dealership, I decided to go to Mercedes-Benz of Novi. From my first call to completing the sale, JL was great to work with. When I arrived he already had the vehicle I was interested in pulled up for me. He went above and beyond to make my first Mercedes buying experience a good one. More

Dean is SPECTACULAR and we only lease from him because he makes everything simple. Dean shows me all options and is always transparent. Thank you. makes everything simple. Dean shows me all options and is always transparent. Thank you. More

I have been coming to this dealership for 9 years. I I have been coming to this dealership for 9 years. I always receive excellent service. Everyone is very courteous and friendly. I also enjoy the sn I have been coming to this dealership for 9 years. I always receive excellent service. Everyone is very courteous and friendly. I also enjoy the snacks in the customer service waiting area. :-). More

Since I live in AZ I don't know much about the Novi dealership. I can only say Mr Stacherski making available has helped me immeasurably. Thank you Christopher! dealership. I can only say Mr Stacherski making available has helped me immeasurably. Thank you Christopher! More

Amazing Service Battery suddenly died on my 2020 GLE350, Janie was able to get me in with the same day appointment and also had a loaner ready, truly amazing customer Battery suddenly died on my 2020 GLE350, Janie was able to get me in with the same day appointment and also had a loaner ready, truly amazing customer service, I can't be happier. Thanks again MB-Novi More

Mercedes Benz of Novi Service Team Always Delivers Jon and his team are working at a very high customer service level. They are organized and very good at communicating the status which is lacking in t Jon and his team are working at a very high customer service level. They are organized and very good at communicating the status which is lacking in the world today. More

Scott Thomas was excellent to work with. He was very helpful, knowledgeable and friendly. I would recommend him to my friends and family. A+ sales person. helpful, knowledgeable and friendly. I would recommend him to my friends and family. A+ sales person. More

THE SERVICE DEPARTMENT CAN'T FIX ANY THING. NOTHING! I'VE TAKEN MY 2018 300E IN FOR PROBLEMS AND THE SERVICE DEPARTMENT HAS YET TO SUCCESSFULLY FIX ANY THING. SO THEY DENY THERE IS A PROBLEM BY STATING I'VE TAKEN MY 2018 300E IN FOR PROBLEMS AND THE SERVICE DEPARTMENT HAS YET TO SUCCESSFULLY FIX ANY THING. SO THEY DENY THERE IS A PROBLEM BY STATING ON A CUSTOMERS PAPER WORK THAT "DROVE VEHICLE BUT COULD NOT VERIFY COMPLAINT." NICE TRICK, JUST SAY THAT'S THE WAY IT IS SUPPOSSED TO WORK. THE NOVI SERVICXE DEPARTMENT HAS DONE THAT TWICE NOW AND NY CAR HAS ONLY 10100 MILES ON IT. DON'T BUY A MERCEDES AND ESPECIALLY DO NOT GO NEAR MERCEDES OF NOVI! THE OWNER MR GHESQUIERE WAS SET UP BY HIS DAD, SO HE DOESN'T CARE AS LONG AS HE GETS HIS PAY CHECK ON TIME. THEIR ATTITUDE IS DON'T BOITHER US, YOU SIGNED THE PAPER WORK, THE DAM CAR IS YOURS NOW! JUST PAY AND SHUT UP! ALL THE TECHNITIONS SEEM TO BE YOUNG KIDS THAT SIMPLY DON'T KNOW WHAT IS WRONG WITH THESE VEHICLES. NOTHING REALLY GETS FIXED. HOWEVER, EVERY ONE IS POLITE AND COURTEOUS, EVEN AS THEY TELL YOU THAT NOTHING IS WRONG WITH THE CAR. THEY LIE TO YOU WITH A NICE FRIENDLY SMILE. More