Mercedes-Benz of Novi

Professional and friendly yet very efficient I would Professional and friendly yet very efficient I would recommend them to friends and family as needed. The car is dependable, comfortable and makes dr Professional and friendly yet very efficient I would recommend them to friends and family as needed. The car is dependable, comfortable and makes driving fun More

We had an excellent experience with Eric Wheeler who walked us through the entire process from beginning to end in the most timely and professional manner! No extra fluff and genuinely remarkable servic walked us through the entire process from beginning to end in the most timely and professional manner! No extra fluff and genuinely remarkable service! More

Eric was great. He exhibited more then all the patience with my concerns. I would suggest anyone looking to purchase an automobile see Eric first. All my experiences with this dealership have been fantasti with my concerns. I would suggest anyone looking to purchase an automobile see Eric first. All my experiences with this dealership have been fantastic. The service department has always been really great. More

Customer service department is always friendly and professional. I've purchased or leased six or seven cars from Craig Astern and the experience has always been great! professional. I've purchased or leased six or seven cars from Craig Astern and the experience has always been great! More

Entire experience and interaction with your staff was outstanding. Easy to schedule, easy to drop off, loaner car ready and prompt completion of the scheduled service. REALLY appreciate Tony Stipcak's in outstanding. Easy to schedule, easy to drop off, loaner car ready and prompt completion of the scheduled service. REALLY appreciate Tony Stipcak's involvement and attention to my needs. More

Right from the first call everything went very good and professional they gave me step by step updates on my car and was very friendly though out the whole experience. Thank you, Richard Thomas professional they gave me step by step updates on my car and was very friendly though out the whole experience. Thank you, Richard Thomas More

Our experience was top notch. Everyone was very nice, welcoming, responsive, and professional. Best experience I have had! Thank you very much Seth for everything you did! welcoming, responsive, and professional. Best experience I have had! Thank you very much Seth for everything you did! More

The Novi dealership Service Department is far superior to the Bloomfield Hills and Rochester counterparts. My Service Advisor, Janie, was very efficient and thorough. Her follow up was excellent. the Bloomfield Hills and Rochester counterparts. My Service Advisor, Janie, was very efficient and thorough. Her follow up was excellent. More

This dealer stole our 2,600$ winter tires stored there over winter.. First they were “lost” then they said we “ abandoned “ them because we didn’t use them previous winters due to serious illness and our over winter.. First they were “lost” then they said we “ abandoned “ them because we didn’t use them previous winters due to serious illness and our lack of using car/need. Owner told us “sorry” but unwilling to compensate us due to we just sold the car!!!! Previous letters and reviews were not printed here. We will continue to write Bad reviews everywhere possible to help other people be aware that this may happen to them. More

Scott Thomas was extremely exceptional when it comes to customer service. He was my first point of contact via telephone and left such an impression I chose to come in store and allow him to sell me my bra customer service. He was my first point of contact via telephone and left such an impression I chose to come in store and allow him to sell me my brand new Mercedes GLB! He was very knowledgeable about the truck and ensured I was getting the best deal possible. I trusted him fully and highly recommend him to all my friends and family who are interested in purchasing a Mercedes-Benz in Michigan. Even after the sell his consistency is what will keep me coming back. When I had questions about the fuel, mileage, etc. he was one call/text/email away. I am truly grateful. He made my first Mercedes-Benz purchase memorable. THANK YOU SCOTT! More