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Mercedes-Benz of Novi
Novi, MI
534 Reviews
Welcome to Mercedes_Benz of Novi. We opened our doors 25 years ago in October of 1997 as Detroit's second exclusive Mercedes-Benz dealer. We have been engaged in delighting Mercedes owners ever since. You cannot miss our 50,000 square foot facility on the northwest corner of Grand Rover ave and Haggerty Rd. No matter if your Merceedes is brand new or vintage, we have the staff to assist you with ALL of our Mercedes needs. New,pre-owned, service or parts....it's what we do! In fact, working with Mercedes-Benz is all we do. 100% of our resources are dedicted to helping you enjoy your Mercedes experience. We are all delighted and proud to work with such a fine product every day and we sincerely want to help make your Mercedes experience exceptional! Please call us or stop in for a visit. There is always something new and exciting to see. We are never too busy to spend a few moments with our friends who enjoy driving their Mercedes.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 3:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Showing 534 reviews
December 08, 2010
I could not be more satisfied with my new Mercedes E350. Kimberly Olson ascertained quickly what I was looking for in my new car. She is prompt with all correspondence. Kimberly went above and beyond to m Kimberly Olson ascertained quickly what I was looking for in my new car. She is prompt with all correspondence. Kimberly went above and beyond to make the entire decision and lease process smooth. My husband and I would recommend her to anyone looking for superior customer service. More
by kara.summers
Employees Worked With
Kimberly Olson, Kimberly McNett
December 06, 2010
After seeing the previous review I decided to add my own comments about Mercedes of Novi and Kimberly Olson since I had the same positive impressions. My husband bought me a new 300C Sport there, and she comments about Mercedes of Novi and Kimberly Olson since I had the same positive impressions. My husband bought me a new 300C Sport there, and she was our salesperson. She knew the technical things that my husband wanted to know, but related everything to me in a woman's terms which is really important to me. Usually when we get a car the salesman talks to my husband like I am not even there, and since this car was for me I was interested to be in the conversation. Kimberly, who I must say is a charming and vivacious girl to begin with, was also knowledgeable and helpful. I love my little Benz, and would recommend Kimberly to anyone in the market to buy one. Since the car is brand new I cannot comment on anything except the sales experience, but I give that my highest rating. More
by supersatisfied
Employees Worked With
Kimberly Olson, Kimberly McNett
December 04, 2010
I had been looking for an E Class for quite some time. I had been to several dealerships before coming to the one in Novi. My salesperson was Kimberly Olson. I was very impressed by her. She was kind, knowl had been to several dealerships before coming to the one in Novi. My salesperson was Kimberly Olson. I was very impressed by her. She was kind, knowledgable, considerate and a pleasure to work with. That is hard to find in a salesperson. I have already recommended her to friends and family. I've leased plenty of vehicles from different dealerships. My best experience has been with Mercedes Benz of Novi and Kimberly Olson. More
by Gracious10
Employees Worked With
Kimberly Olson, Kimberly McNett
June 09, 2004
this is the lousiet dealership I have ever been to. I leased a 2001 SLK 320 from here. Excellen car, but the service offered here was the worst. <br>A few months in to having this car, It had a minor ele leased a 2001 SLK 320 from here. Excellen car, but the service offered here was the worst. <br>A few months in to having this car, It had a minor electrical problem, claiming that they did not have the part dealrexxxx tried to keep the car with them over the long weekend, would not provide a loner as promised at the time of sale, had to argue with them for hafl hour and the car was fixed.<br><br>when I went to turn in the car, the guy actually gave me a screwdriver and asked me to take the plates off the car and stood by me while I was taking off the plates.<br> More
by slk320_novi
Employees Worked With
Eric wheeler, sales, and couple others in service
