Mercedes-Benz of Novi

Joan was a pleasure to deal with...very honest and helpful...delivered what she promised...even suggested ways to improve the deal that was offered initially...would definitely buy another car from Jo helpful...delivered what she promised...even suggested ways to improve the deal that was offered initially...would definitely buy another car from Joan and Mercedes-Benz of Novi More

Amazing service, great customer service, will recommend to family and friends. will continue you purchase vehicles from this dealership in the future. extremely satisfied with overall peformance. to family and friends. will continue you purchase vehicles from this dealership in the future. extremely satisfied with overall peformance. More

I provide customer service for a living and Noor went above and beyond to meet my expectations in leasing a new Benz. From the moment I walked in to the moment I walked out with my car to even after my p above and beyond to meet my expectations in leasing a new Benz. From the moment I walked in to the moment I walked out with my car to even after my purchase Noor was right there by my side every step of the way caring about making me happy and finding the right vehicle. I don't think I will ever buy another car if it's not a Benz. Thank you so much! More

Sales Person Joan Glass was excellent and worked hard to make the best deal possible. She was very responsive and professional and I would recommend her. make the best deal possible. She was very responsive and professional and I would recommend her. More

Joan was really professional about her work. And i like the way she answered all my questions and she was very patient and polite about it. I look forward to work with her in future too. the way she answered all my questions and she was very patient and polite about it. I look forward to work with her in future too. More

Kimberly provided the best customer service I have ever experienced.! When I am ready to purchase my car, I will be back! Kimberly is the best! experienced.! When I am ready to purchase my car, I will be back! Kimberly is the best! More

Mercedes Benz is one of the greatest dealership in America and abroad. They make sure they provide you with the highest quality of professionalism and customer service. America and abroad. They make sure they provide you with the highest quality of professionalism and customer service. More

Kimberly Olson was a delight to work with. She did everything we asked to make sure that we were driving away in a new car within 24 hours. Her customer care was best in class and she made sure that o everything we asked to make sure that we were driving away in a new car within 24 hours. Her customer care was best in class and she made sure that our experience would be one to remember. I will highly recommend Kimberly Olson to friends and family and look forward to working with her in the future. More

Dean went out of his way to make sure swapping out my lease for a new one was an easy and swift process. He went over all of the new features and programed my phone and garage door opener for me before I lease for a new one was an easy and swift process. He went over all of the new features and programed my phone and garage door opener for me before I left the dealership. More

This is the best experience at Novi Mercedes, as usual! One phone call and I have a car, just like last time. What can be easier? Joan went through every new feature and I think I have written letters ever One phone call and I have a car, just like last time. What can be easier? Joan went through every new feature and I think I have written letters every time for Mike Dega. He is the best. I have nothing but good things to say about the dealership, even the service staff is great. Everything gets taken care of and the RIGHT WAY! Everyone knows what they are doing so I don't have to! I love it. More